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"Absolutely LOVED our stay. Everything was perfect. We even got upgraded! Room was lovely and clean with a pretty view from the 1st floor (2nd floor in North America). Location was excellent. Our favourite staff was Benedict at the front desk- she was so lovely and friendly. She was a joy to see at the reception. Our other favourite staff was Sammy at the restaurant who was attentive and also hilarious. Our “4 course” dinner was divine. Spoiler alert: you get more than 4 courses. On market day, don’t plan on moving your car. We took a detour that google set for us and it was stressful. The WiFi isn’t fast, but it wasn’t really an issue for us. I would definitely stay here again. I didn’t want to leave."

"Staff was very friendly and helpful. I inadvertently left a small item in the room upon departure. Housekeeping discovered it even before I knew of my mistake, the desk called me and kindly arranged to have it sent to me by post. (I paid for postage expenses, of course.) Very efficient and appreciated. "

"Nice room, spacious, but could not reach the window lever to open the window. Mattress had plastic coated cover - not nice, had to remove it"

"Everything was wonderful "

"When we arrived we asked where we should park. We were told park along the street and at the pay and display, to get a three hour free ticket. I specifically asked if that three hour ticket would be enough to get us till the free parking at night and was told yes. She was wrong."

"Great staff, secure covered parking, clean rooms. Not the nicest part of town, but close to trains and within walking distance of the historic city centre. The dingy hallways detracted from the nice rooms, reception and breakfast areas. "

"Very good restaurant. However, hotel building is old and does not meet my idea of a 4star hotel. Room not comfortable; no easy chairs to watch TV. Wooden floor, which was very noisy which disturbed my wife whilst sleeping. I can recommend the restaurant but the hotel is not in the same class."

"The property is lovely, although a little tired; the room was large with sofa, good storage and some strange wall hangings (think swords and battle axes!), but the bed was below par - two different beds pushed together that moved and were not very comfortable. The gym is good with a balcony that looks over the forest, and the spa was great with good massages and spa facilities. Overall, a recommend, but wish they would upgrade the bed, pillows and bedding to match to overall feeling of the hotel. "

"Overall the hotel was fine and a very unique stay but the heating was like a tap running all night and did little to heat the large room. It could have been cleaner but it did meet basic standards. No facilities to make drinks in room. The evening meal was nice as was breakfast. The views are amazing, we didn’t use the spa so can’t comment. "