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"No hot water, air conditioner did not work"

"The room was clean and very comfortable."

"The room is very small, and the walls were dirty. I was placed in a room for a person with disabilities, even though I am not disabled, and I was not informed about this in advance. The room didn’t have a toilet seat, and the shower was неудобный, which was very surprising to me. When I went to the reception to ask what the problem was and why there was no toilet seat, I was told that it was a room for disabled guests as all other rooms are not available. I was quite surprised that I had been given such a room without any prior notice or confirmation, especially since I had booked the hotel in advance. Seeing my dissatisfaction, they offered to change the room, but I no longer felt like moving. Moreover, the hotel does not have an elevator, and I would have had to carry my suitcase up the stairs to another room, as the standard rooms are located on the upper floors. The breakfast was very limited. Overall impression: 3 out of 5."

"Beautiful historical hotel . Spa is exceptional"

"No breakfast "

"The rooms have very few electrical outlets for charging all devices a traveler carries."

"I was expecting better given the star rating and the hotel’s reputation. The location is not as close to the airport as advertised — guests must wait for a shuttle, which also comes at an additional charge. I felt misled by the information provided. Additionally, the staff did not seem friendly or willing to assist, which was disappointing. For a hotel of this category, this was not the experience I expected."

"The staff were friendly."

"The room was hot and AC didn’t work. They were able to provide a fan and we slept with the window open. "