Claudio Coutinho Trail Tours and Activities

The location of this hotel is fantastic, especially during Carnival. It made getting around very convenient and added so much to the overall experience. What truly makes this place stand out, however, is the staff. Every interaction I had was positive. The woman at the front desk was incredibly helpful and kind she seamlessly assisted me in switching rooms and even helped me secure a last-minute ticket to the Sambadrome, which I truly appreciated. Another front desk staff member (The Black Man) went out of his way to help me find transportation to the Sambadrome when it was extremely difficult to get a taxi and multiple Uber requests were unsuccessful. When it was time to leave, a staff member (A Young Black Man) kindly carried my bags out to the taxi on my way to the airport. The team’s professionalism and willingness to help are what make this hotel deserving of five stars in terms of service. I did pay a significantly increased rate about double the usual price due to Carnival, as the hotel is advertised as five-star. Unfortunately, the property itself did not meet five-star standards. My initial room, which I understand may have been assigned due to high occupancy, was not very clean and had issues with mosquitoes and dead roaches. It felt like a room that isn’t used often. After switching, my new room was an improvement, but still did not quite meet five-star expectations. The facilities fell short of a five-star experience, the staff and location would bring me back.

Very polite and attentive front desk, restaurant staff, as well as maids. Specially, Renan at the front desk, Deraldo at the Top-floor bar, and Michelle the person who cleaned up our room daily. Breakfast buffet was excellent, with a large variety of fresh dishes every morning to have a great day start. The hotel location is superb at the heart of Copacabana, with an excellent front ocean view overlooking the concert arena where I was able to watch for free two of the most renowned artists of the Brazilian music, like Alsione and Jorge Aragão. Ah! and thanks of me booking through Expedia I was upgraded to a front ocean room view.

Great hotel and great breakfast. Room was clean and comfortable. Beach right across the street. A little bit out of town which makes it slower and quite but main attractions are about a $8-10 uber ride...get uber which is cheaper than taxis. Overall, highly recommend but if you're looking for night life, stay in town at the main beach area.