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"👍"

"Not enough staff, long wait to check in, furniture in room all tore up, missing hooks to hang towel in bathroom, paint is peeling, AC IN ROOM DIDN'T WORK. TERRIBLE STAY."

"Amazing "

"0/10 recommend. Someone entered my room in the middle of the night with a key card and while I was refunded for my stay, when I brought my concern to the staff, I was essentially told that didn’t happen. My back & forth emails with management also felt very dismissive as I was told “ “we do ask that future concerns be raised responsibly”- insinuating that I made a false report. I was awoken around 2AM to a knock on my door. Followed by a second knock. Then the beep from a key card being scanned, then heard the door handle open and saw the light from the hallway shining into my room. I was told security was making his rounds and found my door ajar. If my door was found ajar, we wouldn’t have heard a key card being scanned and heard the door being opened. I had children in my room who are now terrified to sleep in a hotel ever again. The valet staff were wonderful- but other than that- I would never stay at this establishment ever again. "

"Room was clean and good location."

"We stayed in Sonesta for three days (Tuesday till Friday). When we arrived the receptionist informed us about terms and conditions and told us that they have breakfast available from 6:30 till 11am with cost of 25$. Next morning, when we got down to have a breakfast at 6.40am, because we have to hit the road to my son’s military ceremony, we were informed the breakfast was not ready yet. No apologies or explanation. We quickly went to the room to brush teeth and take rest of necessary stuff and when we were passing breakfast/ conference's room at 7am room was closed and breakfast still not ready. After that next day we had more time before leaving the Sonesta so around 8 o’clock we got down to eat breakfast. Lady who was at the door said “Good morning “ without any enthusiasm and she told me, she had to take my credit card and go to reception to charge me!! I didn’t want to make problem in the front of my son but why they can’t put this on the room charge or have portable charging machine?, why they taking my card and going somewhere!? I didn’t feel confident about it at all and I think this is so not professional. Everything what was served as a warm breakfast like scrambled eggs, sausage links, breakfast potatoes was completely cold and greasy except coffee, not single serving creamers but big carton of half and half.This breakfast wasn’t worth even 15$ not 25 and had tummy ache for entire day! Wendy- receptionist gave me attitude when I asked for extra 3 towels and pap "

"Staff was sooooo kind and helpful when we checked in the night of our wedding! Cookie was delicious too!"

"Staff was not friendly at all"

"Loved being so close to everything. Right near Centennial Park and the action."