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"Luckily, there's someone you can contact in the lobby during the day. I had to use the lockers after checking out and the daycode that was provided by their AI help desk did not work. Other than that, the stay was great but it may be difficult to reach a person of contact when you really need help."

"Hotel was perfect! I especially want to highlight how one of your team members went above and beyond during my stay. I forgot to pack my phone charger and only had a USB cord, but the USB charging port in the room wasn’t working. When I called the front desk, they sent up an engineer who was very apologetic and tried to resolve the issue. When he couldn’t get it working right away, he asked me to hang tight and returned shortly after with his own personal phone charger. He insisted that I use it to charge my phone. His kindness, genuine concern, and willingness to help truly stood out. The level of care he showed was beyond any customer service I’ve experienced before."

"Somone in the vicinity of my room whether Nextdoor or below us was smoking and my room and bathroom smelled awful! I talked to the front desk 3 times and nothing was done."

"While the external part of the hotel and lobby look renewed, unfortunately, the rooms did not look well kept. Seems as if cleaning crew has been reduced and the frequency of keeping the rooms clean has been reduced. Bathroom looke moldy. It really is a pity considering the location and proximity to the univeristy campuses."

"Clean room. Helpful staff. Nice Bar. Convenient location for CMU and Pitt."

"My bathroom was gross. There was someone's hair all in the bathtub and floor. I wouldn't even take a shower while I was there bc it just felt so gross. The rooms are no 5 star but what I really loved was the accommodations with a animal. I was on the bottom floor and could take my dog right outside through the sliding doors. It was pretty much an enclosed area and that was a plus. We did swim and enjoyed this. I love the property layout. You have plenty of room to walk your dog. The other thing I didnt like was the little trash can. I never saw any housekeeping as we had to go get TP bc we were out. We only stayed 2 nights and 1 full day and had plenty of trash and no where to put it other than a tiny trash can, so I tried to neatly put all the trash together. You do get breakfast and warm food. Eggs, sausage etc. It can get busy at breakfast. The restaurant at the hotel was just a little to pricy for us so we ordered out or when and got food. I would definitely stay here again as long as my bathroom is clean. It was close to Kennywood and like I said, we were in room 146 and it was perfect for my and my fur baby."

"Initially while choosing room it says free breakfast but no one told about to pay for it while checking in. When we went for breakfast with kids then they were saying it’s a paid service. Which is surprising to us at last min."

"Having a bar with limited food menu at the restaurant was probably the only plus. Room was clean thank god but the rest of the hotel needs help. There was an empty pizza box and dirty qtips on the floor of the hallway right outside our room upon check in. When I complained later that night I hoped to wake up to a clean hall way. Nope they sat there for the 2 days while we stayed there. Staff was friendly but I would never stay here again "

"Staff was amazing, would definitely stay at this place again. "