Circles Hotels, Santa Cruz

"I had a suite and a room for my daughter’s bday. The stay started off not so great after inspecting and getting the room ready for our stay. I use disposable sheets when I travel but, while looking for bed bugs etc. the sheets were lifted. Food and dirt debris with as one questionable stain were inside the crevices of the mattress. When asked if they could at least vacuum the mattress they got an attitude and refused. They instead hit the mattress with the sheets they were going to replace the old ones with. Housekeeping couldn’t speak good English but said no, we don’t have the staff for that. I told her that was not my problem. They did change the sheets but, offered no other response. I at that point was unable to rebook 2 new rooms. They were “full” and we wanted to start our vacay. Needless to say I would not recommend based on this experience. I did not feel like they went above and beyond to make us feel better. Avoid until they are less challenged for staff and can properly clean. You get what you pay for at the end of the day. Unfortunately my pics don’t show the extent of the dirt and stains."

"Great heated pool. Happy to have a restaurant on-site and so many more within walking distance."

"Slow wifi, one lamp didn’t work restroom fan didn’t work. No smart Tv to use apps like Yt or Netflix."

"Very nice staff Bartender was great Beautiful Hotel Would go again"

"Pros: beautiful rooms, friendly staff, perfect location Cons: shower has no barrier so water gets all over 1/2 the bathroom floor-ridiculous, rooms were loud, beds not the most comfy, parking is insane"

"Premium spot with spotless rooms and friendly staff. Great value, though parking is a bit pricey and was not advertised as paid on the booking page. Breakfast was a letdown, however, as the variety was minimal"

"There is no shampoo. I had to ask for them. They placed two conditioners instead of a shampoo. The soap is very dry. The place where I got the room was not nice. Other rooms might be good. The floor was uneven. The bed was hard to sleep. Free breakfast was good. "

"We really liked how reasonable the rates were, easy to park, very spacious rooms, and super dog-friendly. We enjoyed checking out the small towns and liked how close the hotel was to hiking trails. Plenty of restaurants and cafes nearby."

"The room was not clean, we found blood on our bed sheet and hair in the shower. Also we were there for 4 days and we asked them to clean our room still didn’t show up. We had ran out of everything and all our trash cans were full. It was awful experience."