Circles Hotels, Santa Cruz

"Friendly and comfortable."

"It was a nice view, I just wouldn’t recommend the 2nd floor. "

"We had a really lovely stay overall. The property is beautiful and very clean, and we appreciated that most of the in-room amenities were complimentary. Our room had a great view of both the ocean and the pool, which made the experience even more relaxing. We would have liked to use the spa services but they were quite expensive for an already expensive nightly rate. Unfortunately, we did run into an issue with the smoke detector in our room. After a hot shower around 11 PM, it started going off. We called the front desk and were told someone would arrive in about 10 minutes, but it took closer to 30 minutes. The staff member who came wasn’t able to fix the problem and said they would return with replacement batteries, but no one came back. As a result, we didn’t get to sleep until around 1 AM. The alarm went off again multiple times around 11 AM the next morning. We ultimately had to rearrange furniture to reach the detector and silence it ourselves each time with risk of self-injury because the detector was very high up. The staff was apologetic, offered us a late checkout, and said they would refund the hotel fees for the inconvenience (though we have not yet received that refund two weeks later). Aside from this issue, the property itself was excellent. I would recommend confirming that room maintenance issues are fully resolved if something comes up during your stay. With better follow-through on service requests, this would have been a perfect visit."

"Beautiful views, super location, fun and funky decor, great restaurant, amazing staff who went above and beyond to add birthday treats to our room for my daughter. Add in a heated pool, hot tub, and happy hour - just perfect for a winter getaway. We loved it and will definitely be back."

"The bed was great in the Jacuzzi suite! The Jacuzzi tub in the room was amazing, we wish we could have taken it with us. The front desk staff was helpful and easy to work with. The only issues we had was the Wi-Fi was spotty and cut in and out on us so we weren't able to use some of the things we brought with us. They should add more Wi-Fi extenders to better cover the whole property. If your getting a Jacuzzi suite you need to know they are all on the second floor, my wife has some fatigue issues and if we had known they weren't available on the bottom floor we might have stayed elsewhere. But other then that, it was a great stay, would totally stay there again!"

"Clean and friendly staff. I will definitely stay here again."

"It was dirty, smelled like cigarettes, had damaged walls, just overall not well kept. And, the check-in. Is a person via video on a kiosk where the card reader for showing ID didn’t work. We had a complaint about the room & the kiosk person sent a message to the manager. We waited 10 minutes yet nobody came. "

"The rooms need a lot of help. The fact that they have pets allowed in the rooms, makes it feel dirty. They try to make it feel current and clean by having laminate floors, which in turn makes it feel old and dirty instead. The rooms are not cozy at all. The bed was comfortable, the staff was nice. The grounds are nice for families. "

"It is a really great place to feel you're escaping the rigours of life. "