Hotels with Pool & Resorts in Ciales from AU$128

"The property photos are not accurate. The property is old and outdated. As soon as I get off the elevator there’s a horrible odor of mold and mildew. There’s cleaning supplies and dirty laundry in carts left unattended on the hallways all day every day. Upon entering my room, all the furniture was outdated and in terrible condition. There were stains on the carpets and mold on the walls and ceiling. Not to mention roaches! Yes roaches!!!! They were everywhere. I notified staff and was told there was no other room available to move to. The best part about the hotel was the pool. I spent my time in the room actually sitting on the patio and just enjoying the view because after seeing how they dropped the ball on the cleanliness of the hotel, I wouldn’t dare get in the pool/hot tub. I was scared that that hadn’t been cleaned either, and I would hate to come home with some unknown rash or sickness from the pool. Don’t book this hotel save your money!!! "

"Room was new and spotless"

"The room was not cleaned only the bed made. No trash in trash cans were removed etc. Some staff were kind and others were very rude. The hotel was old and the breakfast was not up to Embassy standards in US. This Hilton brand has really gone down over the years. The location on the beach was nice. I would not recommend this Embassy Suites."

"No internet, staff great, but did not replace towels after taking it for 3 day stay"

"It had a pool. It was clean but didn't have time to go. It does have a Gym and a Casino.. Everything you might need is at walking distance. Castillo Serralles might need an Uber or taxi. Níspero Restaurant is very good and their service is excellent. It is a 15 min stroll from the hotel by foot. Other places for lunch or breakfast are near. Ask Google for other choices."

"Perfect the stay"

"Clean room however very outdated property. Needs some work. "

"Todo estuvo bien "

"Overall nice, breakfast was okay! My room smelled moldy coming from AC units. Very very strong smell. "