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The staff were very polite and spoke English too which was a bonus, as we needed to arrange an international interview while there. The rooms were cleaned to a very high standard and helped us feel relaxed as soon as we arrived. Perfect location. 50 meters from the Plaza Mayor. We wished that we'd booked more nights here! One disappointing thing was the restaurant that is "connected" to the hotel by name, but is located in the main square. The service was poor, location was good, the food...

Lovely breakfast and very clean room!

This hotels location is amazing. It is in the heart of the city centre and is a short walk from shopping and plenty of food options. The pool was a lot of fun and the staff were super helpful and welcoming.

The staff were all exceedingly helpful, though Miguel deserves a special mention! The location is ideal for exploring the city by foot, but metros are also close by.

The location of the hotel is fantastic, clean rooms, friendly and very helpful Staff, the buffet breakfast was really good. Also walking distance to Atocha train station.

Easy check in, airport shuttle a bonus

Airport shuttle easy to find , quick & easy check in with friendly staff , cool vibe

The property is nice and conveniently located in the city. We had an issue with our room that you wouldn’t expect with this kind of hotel but the staff dealt with it promptly and efficiently so we were very happy.

Everything was perfect

The hotel is located right in the middle of the Plaza de España area. It’s 20 meters walk from the metro, which is super convenient if you plan to go to Real Madrid’s Santiago Bernabéu stadium. I took line 10 metro and 15/20 minutes later I was in front of the stadium! Aside from that, it’s right next to the start of Gran Via, which is full of shops, restaurants and bars. The hotel itself is super clean, well maintained facilities, the rooms are nicely decorated, the staff are very helpful and...

Best hotel we stayed in throughout Europe. Don’t let the distance from the city get in the way!

Had a great stay and the staff are super nice!

Big room, 2 adults, 2 big kids, helpful staff and a beautiful city