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"Customer service"

"Clean and quite. Good location. ."

"The room was ok, no thermostat to control temp and was warmer than i would have liked. The bed was hard and made my back hurt. Staff did not answer the phone for about 30 min between 4 calls that i made before getting extra pillows. The doorman called transport for us and it took forever for him to come get us. "

"I loved everything about my experience at this hotel. Customer service was great. It was clean and the rooftop was beautiful. The breakfast was awesome. The location was great. It was perfect."

"Staff was wonderful."

"The staff was extremely friendly, helpful and welcoming. I took a chance on a hostel and I was not disappointed. Just for those in my shoes, I will save you the research: bring a lock because they do have assigned lockers for your stuff. I wasn’t sure so I “pack muled” while I was there, ending with me needing to acquire a backpack. They do not supply toiletries other than dish soap (which I used to shower with; low-key no shame). But I stayed in a shared female quad dorm. I got lucky and they were very quiet and respectful. They have laundry facilities but I will warn you, the whole city runs on card and phone pay so either bring your own quarters or do what I had to do and wander the city at 1am carrying my laundry to a Walgreens to find change for $5 because the front desk didn’t have enough and most places don’t have expenditure capita ($2.50 to wash/$2.50 to dry). They do have tide powder soap for $1 at the front desk so that was nice. I never got to utilize their bars or dining area but they looked hoppin’. I went for a concert and didn’t have time to enjoy those things. You need your keycard to use the elevators, get into the laundry room and your obviously your room. The main level is open to the public up until 0230 and if you’re out and about after that time, you need your card to enter the building. But all in all, I highly highly HIGHLY recommend Freehand!! Amazing pricing, multiple options and right next to Pizzaria UNO as it turns out. Safe Travels! 💜"

"Staff was great and very helpful."

"Just an old outdated hotel you know what you’re getting water pressure was a little low. Paint was cracked."

"Great breakfast. Made to order omelets. Great location. Walkable to Bean and Navy Pier. The availability of complementary wine window wax too short."