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Reviews of voco Chicago Downtown, an IHG Hotel

3.5 out of 5
voco Chicago Downtown, an IHG Hotel
350 W Wolf Point Plaza Building, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 738 out of 1180 reviews" "
Rating 8 - Good. 228 out of 1180 reviews" "
Rating 6 - Okay. 107 out of 1180 reviews" "
Rating 4 - Poor. 54 out of 1180 reviews" "
Rating 2 - Terrible. 53 out of 1180 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. Usually online pictures can be deceieving but this place was the opposite. It exceeded my expectations from the minute we walked in. Erica at the front desk is amazing. Parking was safe and convenient. We didnt use the pool but it looked nice. The restaurant was moderately priced. Food drinks and ambience were awesome. Our city side view was spectacular. There is nothing anout our sray that we didnt like. My husband said he would stay here every time. Overall fantastic. Highly recommended.
Stayed 3 nights in May 2024

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view...but the pool was still having renovations done!!!
Stayed 2 nights in Apr 2024
Response from Sara on 10 May 2024
We're glad you enjoyed our amenities and found them to your satisfaction. We strive to offer a variety of high-quality facilities to enhance our guests' stays.

10/10 Excellent

Leona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean and great food.
Stayed 5 nights in May 2024
Response from Sara on 9 May 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a perfect location- close to shopping, river walk, Fulton market, restaurants, and all the beauties of Chicago.
Stayed 1 night in May 2024
Response from Sara on 9 May 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

8/10 Good

Ropsonna, Snoqualmie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall everything was fine. Parking situation was not well explained at the time of checking in. We were told to “go around the corner and park” We had to pay to get in and out. When questioned the front desk, the same person with thick accent said to hold o to the ticket stub until we check out of the hotel. She could have explained the process better. She also could smile and be friendly. Another person did helped us the 2nd time we went to inquire about parking. She was GREAT! Lastly there were only 2 towels in our room and there weee 4 of us. When I called to Housekeeping, I was told that they will bring up 2 more but took along time. We ended up going down to get them.
Stayed 2 nights in May 2024
Response from Sara on 9 May 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in the perfect location for enjoying downtown activities.
Stayed 3 nights in May 2024
Response from Sara on 9 May 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded..

4/10 Poor

Bailey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sara on 10 May 2024
We're glad you enjoyed our amenities and found them to your satisfaction. We strive to offer a variety of high-quality facilities to enhance our guests' stays.

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, but only allowed one key card for my partner and I.
Stayed 1 night in May 2024
Response from Sara on 9 May 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in May 2024
Response from Sara on 9 May 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 Excellent

Cristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024
Response from Sara on 9 May 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and reasonable price for area. Different elevators was a bit weird - but not major inconvenience.
Stayed 1 night in Apr 2024
Response from Sara on 9 May 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

8/10 Good

Carmellia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It’s fine
Stayed 1 night in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view was great, very nice lobby with a bar.
Stayed 3 nights in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Jatrisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I enjoyed my stay at Voco! The hospitality was top notch. My only complaint is that the water/ice system was not working on the 15th floor.
Stayed 1 night in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 Good

Michelle

Travelled with family
Liked: Property conditions & facilities
The property was clean and modern looking but the hotel smelled like burnt plastic. Breakfast was mid
Stayed 1 night in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 Good

Danny

Stayed 1 night in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

2/10 Terrible

Jasbir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was to be inclided but charged $100. Pool was out of order... another big reason we stayed here. Then got stuck in parking, had to call 2 ppl to get out. Horrible room views too.
Stayed 1 night in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
good place and nice
Stayed 1 night in Feb 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

pouya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for the weekend and really enjoyed it. Staff was friendly too.
Stayed 3 nights in Apr 2024
Response from Sara on 22 Apr 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a wedding and loved everything about it. The room, the views, the staff, the wedding venue, the coffee it was excellent and we will be back.
Stayed 1 night in Apr 2024
Response from Sara on 22 Apr 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 Excellent

Masio

Liked: Cleanliness, staff & service, property conditions & facilities
Was really great
Stayed 1 night in Apr 2024
Response from Sara on 21 Apr 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

6/10 Okay

Jack

Stayed 1 night in Apr 2024
Response from Sara on 10 May 2024
We're glad you enjoyed our amenities and found them to your satisfaction. We strive to offer a variety of high-quality facilities to enhance our guests' stays.

10/10 Excellent

Nazy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice and clean hotel. The lobby and lounge area were very welcoming and beautiful.
Stayed 1 night in Mar 2024
Response from Sara on 19 Apr 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights.

10/10 Excellent

Amy Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sara on 19 Apr 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights.

8/10 Good

Tabby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice view
Stayed 1 night in Apr 2024
Response from Sara on 19 Apr 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights.

6/10 Okay

Hanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was very nice, it was clean and all the staff were friendly. However, the beds were uncomfortable and the elevators (yes plural, you need to take 2 elevators to get to and from your hotel room) were extremely difficult.
Stayed 2 nights in Apr 2024
Response from Sara on 15 Apr 2024
Thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So amazing! Breathtaking views and perfect comfort for a week long stay
Stayed 6 nights in Mar 2024
Response from Sara on 15 Apr 2024
Thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations

10/10 Excellent

NAHSTAJIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights in king room with a city view. It was quiet, clean, and comfortable. The breakfast buffet was excellent.
Stayed 3 nights in Apr 2024
Response from Sara on 12 Apr 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights of your stay. Thank you for choosing us , see you soon!

10/10 Excellent

Sadie

Stayed 5 nights in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

6/10 Okay

Kendrick

Ok
Response from Sara on 15 Apr 2024
Thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sara on 12 Apr 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights of your stay. Thank you for choosing us , see you soon!

10/10 Excellent

kenneth

Stayed 2 nights in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Donatta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly hotel was nice and clean will stay here again
Stayed 1 night in Apr 2024
Response from Sara on 7 Apr 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great service
Stayed 1 night in Feb 2024
Response from Sara on 7 Apr 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 Excellent

Isneidy

Stayed 1 night in Apr 2024
Response from Sara on 3 May 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sara on 7 Apr 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 Excellent

David

Liked: Cleanliness, amenities
Nice hotel
Stayed 2 nights in Mar 2024
Response from Sara on 7 Apr 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 Excellent

Leticia

The view was worth it all! Although I originally reserved a 2 Queen bed, I was okay with the King bed due to beautiful views. Bar had good appetizers and great old fashions…
Stayed 1 night in Mar 2024
Response from Sara on 7 Apr 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Sara on 7 Apr 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sara on 3 Apr 2024
We're glad to know you had a positive experience with us. We're always looking to provide the best service possible, thank you.

10/10 Excellent

Giancarlo, Ann Arbor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to stay
Stayed 3 nights in Mar 2024
Response from Sara on 2 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

6/10 Okay

Chandra

Travelled with family
Disliked: Staff & service
Parking fee was outrageous. Breakfast buffet was not included in price of room. $25 each was our option. Employees at front desk were very unfriendly.
Stayed 1 night in Mar 2024
Response from Sara on 2 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Bibiana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sara on 2 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sara on 2 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

8/10 Good

Anastasia

Stayed 2 nights in Mar 2024
Response from Sara on 20 Apr 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

2/10 Terrible

Shaniquwa, Indianapolis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get to stay. They said they had a system glitch and had to move me hotels
Stayed 1 night in Mar 2024
Response from Sara on 2 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.