Check COVID-19 restrictions.

Find out moreOpens in new tab or window

The Willows Hotel

Photo gallery for The Willows Hotel

Featured image
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of The Willows Hotel

VIP Access

The Willows Hotel

3 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
555 W Surf St, Chicago, IL, 60657

Explore the area

  • Popular LocationLincoln Park Zoo2 min drive
  • Popular LocationWrigley Field8 min drive
  • Popular LocationJohn Hancock Center12 min drive
  • AirportChicago, IL (ORD-O'Hare Intl.)22 min drive

Choose dates to view prices

About this area


The Willows Hotel is located in Lakeview, a neighbourhood in Chicago, and is near a metro station and near the beach. Briar Street Theatre and Lincoln Hall are cultural highlights, and some of the area's landmarks include Chicago Water Tower and Merchandise Mart. Looking to enjoy an event or a game while in town? See what's happening at Wrigley Field or UIC Pavilion. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Guests love the hotel's convenience for public transportation: Diversy Station is 11 minutes on foot and Wellington Station is 12 minutes.

What's nearby

  • Lincoln Park Zoo - 2 min drive
  • Water Tower Place - 4 min drive
  • Chicago Water Tower - 4 min drive
  • Wrigley Field - 8 min drive
  • John Hancock Center - 12 min drive

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 22 min drive


  • 2 Sparrows - 2 min walk
  • Stan’s Donuts & Coffee - 3 min walk
  • Crisp Korean Restaurant - 3 min walk
  • La Creperie - 3 min walk
  • Original Pancake House - 3 min walk

About this property

The Willows Hotel

3-star Chicago hotel in Lakeview with 24-hour front desk
Along with a snack bar/deli, this smoke-free hotel has self parking and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 55 rooms offer free WiFi, fridges and flat-screen TVs with cable channels. Minibars, premium bedding and free newspapers are among the other amenities available to guests.
The Willows Hotel offers 55 forms of accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 25.00 per night)

Family friendly

  • Laundry facilities
  • Fridge
  • Snack bar/deli


  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Italian
  • Spanish
  • Vietnamese


  • Fireplace in reception
  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding


  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination


  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar
  • Fridge


  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age - 21


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Property registration number Hotel License

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 417 out of 980 reviews
5 - Excellent 43%
Rating 4 - Good. 386 out of 980 reviews
4 - Good 39%
Rating 3 - Okay. 123 out of 980 reviews
3 - Okay 13%
Rating 2 - Poor. 36 out of 980 reviews
2 - Poor 4%
Rating 1 - Terrible. 18 out of 980 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
If you are looking for the latest in luxury, this is not for you. We stayed here two nights when we went to Wrigley for The Dead & Co. shows (which were amazing!). The rooms could use a makeover, but it was quiet and clean, the bed was comfy, it's reasonably priced for the area, and we could do a mini-pub crawl to and from the ballpark. The manager at the front desk is super super nice. It's a slightly off-beat boutique gem and we enjoyed our stay.
Stayed 2 nights in Sep 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the staff were very friendly. The only thing was that I booked a one room with 2 beds and they gave me a room with one bed. They were not willing to switch because “I did not reserve a bed with 2 beds.” But everything worked out anyways. I will most likely stay here again but I would call them a few days ahead of just to confirm.
Stayed 1 night in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juan was very helpful. The only issue was the ability to change the ac settings.
Stayed 1 night in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The property was a solid three star hotel. The staff was pleasant, friendly and helpful. There is no bell person, no restaurants, and no amenities but for a minibar scantily stocked in the room and a coffee and hot water container in the lobby. It was clean but found three of the pillows without pillowcases. This was easily and quickly rectified. The hotel was conveniently located in a lovely, safe neighborhood with lots of shops and restaurants around. It was exactly as advertised which was a nice surprise.
Stayed 3 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional & helpful in every way. We were new to this neighborhood and offered various suggestions. I love beautiful historic properties, and The Willows is a gem. Will be staying there again.
Stayed 2 nights in Aug 2021