The Willows Hotel

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Premium bedding, minibar, in-room safe, desk
Deluxe Double Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of The Willows Hotel

VIP Access

The Willows Hotel

3.0 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
555 W Surf St, Chicago, IL, 60657

Explore the area

  • Popular LocationLincoln Park Zoo2 min drive
  • Popular LocationWrigley Field8 min drive
  • Popular LocationJohn Hancock Center12 min drive
  • AirportChicago, IL (ORD-O'Hare Intl.)40 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Chicago

The Willows Hotel is located in Lakeview, a neighbourhood in Chicago, and is near a metro station and near the beach. Navy Pier and Michigan Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Michigan and Millennium Park. Looking to enjoy an event or a game? See what's going on at Wrigley Field or United Center. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Guests love the hotel's convenience for public transportation: Diversy Station is 11 minutes on foot and Wellington Station is 12 minutes.

What's nearby

  • Lincoln Park Zoo - 2 min drive
  • Chicago Water Tower - 4 min drive
  • Wrigley Field - 8 min drive
  • Water Tower Place - 11 min drive
  • John Hancock Center - 12 min drive

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 40 min drive

Restaurants

  • Avenue Tavern - 2 min walk
  • Stan’s Donuts & Coffee - 3 min walk
  • Crisp Korean Restaurant - 3 min walk
  • La Creperie - 3 min walk
  • The Original Pancake House - 3 min walk

About this property

The Willows Hotel

3-star Chicago hotel in Lakeview, near Wrigley Field
This smoke-free hotel features a fitness centre, a snack bar/deli and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
The Willows Hotel offers 55 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, Italian, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 25.00 per night)

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Self-parking fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 433 out of 1001 reviews
5 - Excellent 43%
Rating 4 - Good. 372 out of 1001 reviews
4 - Good 37%
Rating 3 - Okay. 123 out of 1001 reviews
3 - Okay 12%
Rating 2 - Poor. 53 out of 1001 reviews
2 - Poor 5%
Rating 1 - Terrible. 20 out of 1001 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.4/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

3.8/5

Eco-friendliness

2/5 Poor

Disliked: Cleanliness, amenities
Property has seen better days, rooms were dirty, tv remote control was filthy
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff.
Stayed 1 night in Jul 2022

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very disappointing. It was very old, not well maintained with extremely small rooms.
Stayed 1 night in Jul 2022

4/5 Good

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in/ check out. Friendly and informative staff. Nice sized room. Conveniently located for easy walks to restaurants, stores, other locations.
Stayed 2 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
Quaint.
Stayed 2 nights in Jul 2022