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Big room however a little dated. The carpet felt dirty but everything else was clean. The radiator was on in our bathroom which made it even hotter than it already was. To keep it cool we had to run the a/c all the time which was very noisy. Great location. Easy walking to wrigley, shops and restaurants and in a quiet pretty neighborhood.
JENNIFER
Stayed 2 nights in May 2024
Response from Emilia on 22 May 2024
Jennifer, we appreciate your feedback. We are disheartened to hear about the inconveniences you experienced during your stay. It's regrettable to learn about the difficulties you experienced with the bathroom temperature control. Your comments will help us further improve our facility offerings and guest experience. Please accept our apologies for any inconvenience during your stay. We hope to see you again in the near future.
6/10 Okay
Pam
Travelled with family
20 May 2024
The Majestic is located in a beautiful neighborhood with excellent proximity to Wrigley Field and the lake. The hotel could use some upgrades. The hallway carpets are thread bare. The living room in our suite had furniture that looked pieced together from a thrift shop, the sofa had tattered edges and I felt like I might fall through it when I sat down! The beds did have good sheets and were comfortable but the rooms could use a coat of paint and lastly, I didn’t want walk barefoot on the carpet. The $400 room rate per night was way too high for the room which did not live up to advertised quality.
Pam
Stayed 2 nights in May 2024
Response from Emilia on 21 May 2024
Thank you for taking the time to review your recent stay at the Majestic Hotel. The insight and feedback you provided is helpful and we thank you for bringing this to our attention, we will be sure to share it with our executive management team for consideration on our next renovation. We hope to have you back as our guest sometime in the near future for a better experience.
4/10 Poor
David
Travelled with family
19 May 2024
Disliked: Property conditions & facilities
Overpriced, plumbing was ready to fall in tub, trash for almost 500 a night
David
Stayed 2 nights in May 2024
Response from Emilia on 21 May 2024
Thank you for taking the time to review your recent stay at the Majestic Hotel. I'm sorry to hear that you did not enjoy your stay with us. The insight and feedback you provided is helpful and we thank you for bringing this to our attention, we will be sure to share it with our management team. We hope to have you back as our guest sometime in the near future for a better experience.
The front desk staff were extremely helpful after our room key would not work on our door! The staff helped us pack and change suites. Options were given to us on local restaurants, and we had some delicious pasta and sandwiches for some late night room service. We checked out the next morning. The rooms were comfortable although outdated. The beds were very comfortable. Two TVs were nice for a family. Would stay again!!!
Kristin
Stayed 1 night in May 2024
Response from Emilia on 13 May 2024
Thank you for taking the time to share your experience with us, Kristin! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
6/10 Okay
Mark
10 May 2024
Lighting in the room was poor. Bed springs worn out and noisy. Location wa
Mark
Stayed 3 nights in May 2024
Response from Emilia on 13 May 2024
Thanks for taking the time to write us about your recent stay, Mark. I am sorry to learn of your less than perfect experience with us, please accept our apologies. We hope to have the opportunity to welcome back in the future. Take care!
Great location! Super friendly and helpful staff. Parking option is convenient. Our room smelled a bit musky like the carpet was old/in need of a refresh, but overall loved the charm of the hotel. Oh! And a bonus was the ceiling fan in our room!! Bed was comfy too!
Sara
Stayed 1 night in May 2024
Response from Emilia on 13 May 2024
Thanks for taking the time to write us about your recent stay, Sara! It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback I will be sure to share your comments with the team. We hope to welcome you back soon!
10/10 Excellent
Robert
Travelled with partner
6 May 2024
Liked: Cleanliness, staff & service, amenities
Everything was great. Staff was very friendly. Only suggestion I would have to go along with the 2 refrigerators and the microwave would be to put a coffee pot in the room with coffee.
Robert
Stayed 1 night in May 2024
Response from Emilia on 8 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
The hotel was an easy walking distance to Wrigley and had early parking available so we could leave our car before the game. Hotel is clean and has a lot of charm to it, being older. The water took an extremely long time to warm up for a shower (5-10 mins) but eventually got there. As an older hotel, it's not very sound insulated from other guests being loud in the hallway on their way back from a night out, but overall the hotel was quiet and the stay was a good experience.
Tara
Stayed 1 night in Apr 2024
Response from Roxana on 26 Apr 2024
Dear Tara, Thank you for staying with us and for your review. Please know we appreciate you taking the tie to bring your feedback to our attention and we are looking into the tithings you've mentioned. We hope to accommodate you again!
Walls are a little thin so be prepared to hear your neighbours. With ear plugs, not a big issue. Otherwise, a lovely property in a great location.
Blair
Stayed 3 nights in Apr 2024
Response from Emilia on 23 Apr 2024
Thank you for taking the time to tell us about your experience, Blair! We would like to take this opportunity to sincerely apologize for the noise during your stay. We look forward to the next opportunity we will have to welcome you back.
I really liked the baseball themed décor and that it was walking distance to Wrigley Field. The bed was comfortable and the room we stayed in was nice because it had a living area separate from the bedroom and bathroom. The staff was friendly and helpful. I would stay here again.
Stephanie
Stayed 3 nights in Apr 2024
Response from Emilia on 8 Apr 2024
Stephanie, it's pleasing to hear that you appreciated the comfort of the mattress and our baseball decor! Our location does indeed offer great convenience. We do hope to have the opportunity to welcome you back in the future! Take care.
Property is great. Didn’t receive wine as indicated in reservation.
Heather
Stayed 1 night in Mar 2024
Response from Emilia on 28 Mar 2024
Thank you for your feedback, Heather! Yes, you do receive a complimentary wine. Your have two options in the room. We also have white wine upon request. Please help yourself.
Great place to stay if you dont need to park. If you need to park thats a whole different situation as the parking is in a different building run by different people. If you dont have alot of things with you then maybe its not so bad. but anything more than 2 bags and its a whole production. Just be prepared to do some walking if you need to park. I took off one star because the parking situation is so atrocious.
Geovanni
Stayed 1 night in Mar 2024
Response from Emilia on 25 Mar 2024
Thank you for your feedback, Geovanni. I would like to start by apologizing to you for not meeting your expectations with our parking situation. We strive to make each stay as pleasant and comfortable as possible. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I was downtown for a concert at Aragon so only stayed one night. I'm glad I read the reviews so nothing was a surprise! Check in was easy. The front desk staff were very friendly and helpful. Have to unload at the entrance if you have a ton of stuff and use valet parking located around the corner from the hotel. The elevator is super small! I used it to haul all my stuff on a cart but used the stairs to go back and forth. My room was nice enough. It was definitely dated but super clean and spacious. I liked that there is a fridge and separate living area. The bed was very comfortable too. I missed the reviews alerting how loud the radiators are! I almost called the front desk because it sounded like someone was trying to come thru the floor of my room! My bathroom was nice just an old and very low toilet which had problems flushing. There's also no shelf space in there for girls who have a lot lady products but I made it work. Overall it was a pleasant stay. It's definitely a great location if you plans in the area. I'd stay again.
Nicole
Stayed 1 night in Mar 2024
Response from Emilia on 15 Mar 2024
Thank you for taking the time to share a detailed review of your recent stay, Nicole. Please do accept our apologies for the radiator noise and for taking the time to make us aware of the issues you encountered during your stay. We love to learn more about your visit as we work to improve our guests experience. We hope to see you back in the near future!
Beautiful building inside and out! The staff made it so easy for us to check in early and get ready for our day!
Destiny
Stayed 1 night in Mar 2024
Response from Emilia on 10 Mar 2024
Hello Destiny, we appreciate your wonderful feedback. It was a pleasure to meet you here at the Majestic Hotel. We hope to see you again in the future!
Bed was definitely not a queen size but everything else was fine.
Stephanie
Stayed 1 night in Mar 2024
Response from Roxana on 11 Mar 2024
Stephanie, Thank you for staying with us and for your feedback. Although it might not feel as a queen size bed I can assure it is :)
4/10 Poor
melanie
Travelled with family
8 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice property but needs updating of carpet and couch. Very dirty
melanie
Stayed 1 night in Mar 2024
Response from Emilia on 10 Mar 2024
Thank you for your feedback, Melanie. We assure you that we take your concerns seriously and are actively looking into the issues you've raised. We take cleanliness and guest satisfaction seriously, and we apologize for any inconvenience you encountered during your stay. We hope to have the opportunity to welcome you back in the future.
8/10 Good
Hannah
3 Mar 2024
Hannah
Stayed 1 night in Mar 2024
Response from Emilia on 4 Mar 2024
Thank you for staying with us, Hannah!
10/10 Excellent
David
28 Feb 2024
Liked: Amenities
very nice little hotel in a great part of the city
David
Stayed 1 night in Feb 2024
Response from Emilia on 28 Feb 2024
We're thrilled to hear that you enjoyed your stay with us, David. We hope to welcome you back soon.
This place is so nice, right when you step in it smells amazing. The lobby area was very clean and inviting. The building is old and the room was a little dated but the rooms are clean and very spacious. I loved my experience at this place. The staff was courteous and attentive. I would definitely stay here again and suggest it to others.
Monica
Stayed 2 nights in Feb 2024
Response from Emilia on 28 Feb 2024
Monica, thank you for your wonderful feedback! It was a pleasure meeting you and hosting you at the Majestic Hotel. We look forward to seeing you in the future!
The Majestic Hotel was very quaint! The rooms were adorable! I’ll definitely stay there again. And I got a free bottle of wine. My experience was quite nice.
TW
Stayed 1 night in Feb 2024
Response from Emilia on 22 Feb 2024
We're delighted to hear that you had an awesome experience! Free wine is always a plus. We look forward to welcoming you back in the future.
The deadbolt was jammed, so couldn’t possibly work as in it was deliberately jammed. We called the front desk to fix it, and they never showed up to move rooms. We felt really uncomfortable, so we left.
Dawn
Stayed 1 night in Feb 2024
Response from Emilia on 21 Feb 2024
Thank you for taking the time to review our property. We are very disappointed to read about your experience during your stay. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely important. We apologize for the inconvenience that you have experienced while being our guest. We will take your comment and share them with our team and work harder to fix all the issues you encountered for a much better experience next time.
Perfect location to BriarTheatre Bars and Restaurants
Vanessa A
Stayed 1 night in Feb 2024
Response from Emilia on 19 Feb 2024
Thank you for staying with us, Vanessa!
4/10 Poor
Leslie
17 Feb 2024
Leslie
Stayed 1 night in Feb 2024
Response from Emilia on 20 Mar 2024
Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we strive to provide gracious, engaging, and caring service and try hard to make sure all of our guests have a rewarding stay. We hope you give us another chance in the future, Leslie!
Great little hotel, right off Lake Shore Drive. Parking garage was convenient, and only $25 for 24 hrs! It’s definitely an old building, but they’ve done a pretty good job maintaining. Some really fun Cubs memorabilia and decor on the ground floor too! I’d definitely stay again, especially for the price we got!!!
Cara
Stayed 1 night in Feb 2024
Response from Emilia on 12 Feb 2024
Thank you for sharing your wonderful experience! We hope to have the pleasure of hosting you again in the future, Cara.