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Reviews of Sonesta Chicago O'Hare Airport Rosemont

3 out of 5
Sonesta Chicago O'Hare Airport Rosemont
10233 W Higgins Rd, Rosemont, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 788 out of 1454 reviews" "
Rating 8 - Good. 390 out of 1454 reviews" "
Rating 6 - Okay. 109 out of 1454 reviews" "
Rating 4 - Poor. 84 out of 1454 reviews" "
Rating 2 - Terrible. 83 out of 1454 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Rooms clean and bed comfortable. Great restaurant on site.
Stayed 1 night in May 2024

10/10 Excellent

Mark, Fort Worth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, quiet, clean, next to transportation hub, and excellent restaurant!!
Stayed 1 night in Feb 2024
Response from Alicia Aleman on 8 May 2024
Dear Mark,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, including both airport shuttle drivers we had.
Stayed 1 night in May 2024
Response from Alicia Aleman on 8 May 2024
Dear Shannon,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
transportation
Stayed 1 night in May 2024
Response from Alicia Aleman on 8 May 2024
Dear Robyn,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Alfred

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffing
Stayed 2 nights in May 2024
Response from Alicia Aleman on 8 May 2024
Dear Alfred,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 2 May 2024
Dear Kathleen,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Richard, Denton

Business traveller, Travelled with group
Liked: Property conditions & facilities
Anise the at reception went out of her way to help me after I checked in. She was very kind and professional. I wasn’t thrilled by the shuttle bus driver eating chips while driving and failing to even say hi. Ninety more than made up for it though.
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 2 May 2024
Dear Richard,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
It was incredibly useful for those of us who arrived late at the Chicago airport!
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 2 May 2024
Dear Robin,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Shelbey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was nice, but the front desk staff was not great. After she took my card and license, she walked away to grab a pillow for someone who was behind us, and then left again to help her desk mate deal with something for another customer. I understand busy, but a five minute process took us almost 30 minutes.
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 22 Apr 2024
Dear Shelby,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

Adarsh

Stayed 1 night in Apr 2024

6/10 Okay

vicky

Proximity to car rental facilities were excellent.
Stayed 2 nights in Apr 2024
Response from Alicia Aleman on 18 Apr 2024
Dear Vicky,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 Terrible

Jnae

Stayed 3 nights in May 2023
Response from Alicia Aleman on 8 May 2024
Dear Jnae,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

8/10 Good

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Excessive fees
Stayed 2 nights in Apr 2024
Response from Alicia Aleman on 18 Apr 2024
Dear Kristopher,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

2/10 Terrible

Brandon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I originally made the reservation due to their very fair rates in comparison to other hotels in the area— but before you knew it, it cost an additional $35 per day just to park my car and that big open parking lot.
Stayed 4 nights in Apr 2024
Response from Alicia Aleman on 10 Apr 2024
Dear Brandon,Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good choice for us to catch an early flight...good shuttle. Loved the restaurant food..will stay again
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 9 Apr 2024
Dear Patricia,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Vicente

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Alicia Aleman on 10 Apr 2024
Dear Vicente,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Bill, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 10 Apr 2024
Dear Bill,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

FERNANDO, Whittier

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience, great place to stay with convenient shuttle.
Stayed 3 nights in Apr 2024
Response from Alicia Aleman on 8 Apr 2024
Dear Fernando,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good option for the night right before an early flight, clean room and staff was helpful. Shuttle service every 1/2 for most of the day/night was perfect.
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 3 Apr 2024
Dear Karen,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Adam Joshua, Amsterdam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a short walk to the air tram. Easy to connect to the CTA blue line. Perfect place to stay if you have an early morning flight! They gave me a two bedroom suite at no extra charge!
Stayed 1 night in Mar 2024
Response from Alicia Aleman on 1 Apr 2024
Dear Adam,Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!

10/10 Excellent

Salvador

Stayed 1 night in Mar 2024
Response from Alicia Aleman on 18 Apr 2024
Dear Salvador,Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely Love everything about this property! Not one complaint…
Stayed 2 nights in Mar 2024
Response from Alicia Aleman on 27 Mar 2024
Dear Carmen,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

8/10 Good

Sharon

Stayed 1 night in Mar 2024
Response from Alicia Aleman on 18 Apr 2024
Dear Sharon,Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Kanokwan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was awesome. We really had a good time. Close to MMF and lots of restaurant around the hotel
Stayed 1 night in Mar 2024
Response from Alicia Aleman on 26 Mar 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Brandon

Stayed 4 nights in Mar 2024
Response from Alicia Aleman on 18 Apr 2024
Dear Brandon,Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Ravi

Disliked: Staff & service
Working staff is slow. 3 person working at counter and only one is taking care of customers.
Stayed 1 night in Mar 2024
Response from jc on 26 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.

10/10 Excellent

DENNIS FERNANDEZ

Liked: Cleanliness, amenities, property conditions & facilities
Liked all
Stayed 1 night in Mar 2024
Response from jc on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.

8/10 Good

Ryan

Stayed 3 nights in Jan 2024
Response from jc on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.

10/10 Excellent

Shyla

Travelled with family
Liked: Property conditions & facilities
Everything was perfect
Stayed 2 nights in Mar 2024
Response from Alicia Aleman on 4 Mar 2024
Dear Shyla,Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Cheryl

Liked: Staff & service, amenities, property conditions & facilities
Easy access to the airport. Roo.s well kept and clean. The restaurant in the hotel had delicious food.
Stayed 1 night in Mar 2024
Response from Alicia Aleman on 4 Mar 2024
Dear Cheryl,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Stefany

Liked: Property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Alicia Aleman on 20 Feb 2024
Dear Stefany,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An extra $26 for parking seems steep - you should allow paying guests to stay there for free. Other than that, it's a great deal being so close to the airport. We will be back, but hey, give us break on parking!
Stayed 2 nights in Feb 2024
Response from Alicia Aleman on 13 Feb 2024
Dear Brett,Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alicia Aleman on 8 Feb 2024
Dear Leo,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sonesta stay
Great location, easy walk from the ATS at Ohare, clean rooms, very helpful staff
Stayed 2 nights in Feb 2024
Response from Alicia Aleman on 8 Feb 2024
Dear Elizabeth,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alicia Aleman on 6 Feb 2024
Dear Bonnie,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Noal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, and friendly staff
The room was very clean. The staff was very friendly, and breakfast was great.
Stayed 2 nights in Jan 2024
Response from JC on 29 Jan 2024
Mr. Noal,Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Alicia Aleman on 20 Mar 2024
Dear John,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Alicia Aleman on 27 Jan 2024
Dear James,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Thanik

Stayed 1 night in Jan 2024
Response from Alicia Aleman on 25 Jan 2024
Dear Thanik,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 23 Jan 2024
Dear Mandy,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean. The bed was very comfortable. The staff at the restaurant were excellent.
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 21 Jan 2024
Dear Janice,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 Okay

Michael, Michigan City

Travelled with group
Liked: Cleanliness, staff & service, amenities
Parking price is different if you use Expedia at booking instead of park sleep fly
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 18 Jan 2024
Dear Michael,Thank you for taking that time to give us your feedback! Yes our park and fly package has parking discounted, If you don't book a package party at our location is 26 plus tax per night.

2/10 Terrible

Robert

Business traveller
Liked: Cleanliness
Scammy.
This is an ok property however be warned. They now charge a ‘resort fee’ which is not included in the price you see on hotels.com. It’s rolled up into ‘fees and taxes’ This fee is new and no new facilities have been added to the property* It is disingenuous. If you want to raise the price for your property just do it. Don’t wrap it up in some nonesense marketing speak. I’ll be looking for other options going forward. They do offer a ‘$5 credit’ to spend in the snack cupboard but either through forgetfulness or design they don’t actually inform you of this.
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 17 Jan 2024
Dear Robert,Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are so sorry we were unable to meet your expectations, we would like to better understand the circumstances. Please reach out to us.

8/10 Good

Ahcene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 10 Jan 2024
Dear Ahcene,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Cemal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Alicia Aleman on 10 Jan 2024
Dear Cemal,Thank you for the review. We look forward to seeing you again soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Weird noises the whole night. Room phone did not work. Lights off in a elevator. Asked for 2 separate bed with crib by phone twice and they confirmed then once there they did not offer the crib with 2 bed configuration after many arguments they gave me one bed and crib after a lot of discussions.
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 10 Jan 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alicia Aleman on 9 Jan 2024
Dear Dan,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Paul

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 9 Jan 2024
Dear Paul,Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Centrella

Travelled with family
Liked: Staff & service
The people was friends but the no continental breakfast they give you a five dollar voucher for stuff that cost more than five dollars a day and I didn’t know that you had to pay $26 to park a day
Stayed 2 nights in Dec 2023
Response from Alicia Aleman on 31 Jan 2024
Dear Centrella,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

8/10 Good

Anthony Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
aa
Stayed 1 night in Dec 2023
Response from Rachiel Kalter on 7 Jan 2024
Dear Anthony,Thank you for the review. We look forward to seeing you again soon!