Exterior
Check availability

Reviews of Embassy Suites by Hilton Chicago O'Hare Rosemont

3.5 out of 5
Embassy Suites by Hilton Chicago O'Hare Rosemont
5500 N River Rd, Rosemont, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 625 out of 1061 reviews" "
Rating 8 - Good. 217 out of 1061 reviews" "
Rating 6 - Okay. 111 out of 1061 reviews" "
Rating 4 - Poor. 60 out of 1061 reviews" "
Rating 2 - Terrible. 48 out of 1061 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with free airport shuttle. Convenient to convention center and good accessible dining options
Stayed 3 nights in Apr 2024
Response from Erica on 26 Apr 2024
Thank you, Mary, for taking the time to review our property. We appreciate your feedback and are happy to hear you enjoyed your time with us.

6/10 Okay

Deary, Rockford

Liked: Cleanliness, staff & service
Needs to be updated
Stayed 1 night in Feb 2024
Response from Erica on 18 Apr 2024
Thank you for taking the time to review your stay with us and we appreciate the feedback.

6/10 Okay

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities
The glass on the doors should have curtains as the hallway lights are bright at night.
Stayed 1 night in Apr 2024
Response from Erica on 18 Apr 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was very clean, quiet and safe. Restaurant and breakfast were excellent. The only problem was that our toilet was a mere 12" height. This is very odd and not easy to use.
Stayed 1 night in Apr 2024
Response from Erica on 6 Apr 2024
Thank you for taking the time to review your stay with us! Happy to hear you enjoyed the breakfast and restaurant. We appreciate the feedback and will be addressing your concerns.

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very friendly, the beds were very very comfortable and the sheets crisp and clean. The room itself was in need of some tlc but I’d stay happily stay here again! Walkable distance to Rosemont theater, friendly staff, complimentary breakfast and we even got drink vouchers to their bar. I do wish they had vending machines for snacks at least in the lobby, all they have available is drink vending machines after the gift shops closes.
Stayed 1 night in Apr 2024
Response from Embassy Suites Management on 7 Apr 2024
Thank you for taking the time to review our property. We appreciate such great feedback and look forward to welcoming you back with us again!

8/10 Good

Katharine, Sacramento

Liked: Staff & service, property conditions & facilities
Overall nice hotel. The doors from the living room area out to the hallway were 1/2 glass and not very soundproofed, so a bit noisy.
Stayed 1 night in Mar 2024
Response from Embassy Suites Management on 3 Apr 2024
Thank you for your feedback. We're happy to hear you enjoyed your time here with us. We hope to welcome you back in the near future.

10/10 Excellent

James, North Olmsted

Stayed 1 night in Apr 2024
Response from Erica on 26 Apr 2024
Thank you, James, for taking the time to review your stay with us and we appreciate the feedback. We hope to welcome you back in the future.

2/10 Terrible

Lucia

Liked: Staff & service
Disliked: Cleanliness
Expedia website says parking is complementary, when I checked in at the desk, I asked to make sure it was complementary, I was told it was by the receptionist. One day after my stay I get an email with my invoice and I was billed for parking, it was not cheap.
Stayed 1 night in Mar 2024
Response from Embassy Suites Management on 3 Apr 2024
Thank you for your feedback. We appreciate your feedback and will take your comments into consideration.

4/10 Poor

Antoinette

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
This hotel does not validate parking for guests staying at the hotel. Be prepared to spend a lot more money on top of the irl room price if you have a car
Stayed 2 nights in Mar 2024
Response from Erica on 29 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging, and caring service and sincerely appreciate your feedback. I understand the frustration with the parking price, it should be a lower cost, but unfortunately, our parking garage belongs to the city of Rosemont, and we don't have control over the prices. We hope you will consider staying with us in the future.

10/10 Excellent

carmela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Embassy Suites by Hilton with my husband, my son and our pug, Arnie and our stay was fantastic! The breakfast was delicious! We highly recommend this hotel!
Stayed 1 night in Mar 2024
Response from Erica on 29 Mar 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

4/10 Poor

Big

Stayed 2 nights in Mar 2024
Response from Erica on 18 Apr 2024
Thank you for taking the time to review your stay with us and We appreciate the feedback.

10/10 Excellent

Katie

Stayed 1 night in Mar 2024
Response from Erica on 16 Apr 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the bar now slyce is absolutely tremendous we see them annually and they’re awesome front desk as well just a good group
Stayed 4 nights in Mar 2024
Response from Erica on 25 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Breonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica on 25 Mar 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica on 18 Mar 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

8/10 Good

Lauren

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult to unpack the car and pack the car from the hotel. They dont allow you to even take the bags out of the car in the front where most allow you too. This was very inconvenient. Besides that everything was great
Stayed 2 nights in Mar 2024
Response from Erica on 18 Mar 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback! We do apologize for any inconvenience you encountered with unpacking your bags, you should have been directed to the right location to do that, again sorry. We hope to have the opportunity to deliver a better experience on a return visit.

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, staff & service
Staff is amazingly nice and helpful, especially the restaurant and bar employees. Rooms are a little dated but clean and comfortable
Stayed 4 nights in Mar 2024
Response from Erica on 18 Mar 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

4/10 Poor

Molly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica on 18 Mar 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and was there anything we could have done to improve your stay?

10/10 Excellent

Dijana

Stayed 2 nights in Mar 2024
Response from Erica on 1 Apr 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Erica on 18 Mar 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

6/10 Okay

Meredith

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Erica on 6 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay, is there anything we can do to improve our guest experience? We hope you will consider staying with us in the future.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as always at the Embassy staff is awesome all around.
Stayed 3 nights in Feb 2024
Response from Erica on 6 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite and professional, room was clean and comfortable. Easy access to airport and the shuttle runs frequent. Highly recommend attached restaurant, Slyce.
Stayed 1 night in Feb 2024
Response from Erica on 1 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Erica on 1 Mar 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I like the hotel but am surprised that they sell timeshares by visiting tables at breakfast. Elevators run slow and valet is every half hour. Many people were waiting to board and the bus was filled to capacity. Get there early and stand by curb or people will flood the doors and you will wait for another bus.
Stayed 1 night in Dec 2023
Response from Erica on 16 Feb 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

8/10 Good

Mark Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kristie on 15 Feb 2024
Thank You!

10/10 Excellent

JoRene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to Rosemont convention center and shopping
Stayed 1 night in Feb 2024
Response from Kristie on 15 Feb 2024
Thank you for your review! We kindly appreciate it!

6/10 Okay

RACHEL

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had a crack in the wooden door which looked like someone tried to break in previously. It made me sketchy about the room. The room was very outdated and dusty. There was lots of hair on the bathroom floor. And the chairs in the room were stained and disgusting. I don’t think it was worth what we paid at all. We didn’t know parking was an extra fee on top of that. No I would not stay there again.
Stayed 1 night in Feb 2024
Response from Michelle on 6 Feb 2024
Thank you for taking the time to review your stay with us. I do apologize about the damage to the door in your room as well as the overall cleanliness. I will be working with our housekeeping and maintenance departments to make sure these things are taken care of. Again, I do apologize and we're sorry to hear you won't be joining us agian in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle Shopoff on 6 Feb 2024
Thank you for taking the time to review our property. We appreciate your business and look forward to welcoming you back again.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is always amazing just friendly and providing excellent customer service . The rooms are always clean and breakfast is amazing.
Stayed 1 night in Jan 2024
Response from Erica on 2 Feb 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Zachary

Stayed 2 nights in Jan 2024
Response from Erica on 2 Feb 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Erica on 22 Jan 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Stephenie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Erica on 22 Jan 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Dustin

Travelled with family and small children
Was very clean and the staff was very helpful!
Stayed 2 nights in Jan 2024
Response from Erica on 22 Jan 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Erica on 22 Jan 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Dulce

Stayed 1 night in Jan 2024
Response from Erica on 5 Feb 2024
Thank you for taking the time to review our property. We appreciate your feedback and are happy to hear you enjoyed your time with us.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erica on 22 Jan 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Dipak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Erica on 22 Jan 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t make a mistake and stay here
Not what I expected from Embassy Suites. The room ceiling had major water damage and the bathroom looked dirty. Went to the pool and there were zero towels. When I asked the front desk for towels, they informed me the housekeeper was off for the night. Asked for additional towels for the room and they said I would need to grab them from the main floor. The hotel was extremely loud and seemed to be short staffed. Breakfast was terrible- overcooked sausages and French toast and both were rock hard. Definitely will not stay here again.
Stayed 1 night in Dec 2023
Response from Erica on 8 Jan 2024
We are very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and I will personally forward your comments to the appropriate manager. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 Excellent

Jennifer

Travelled with family
Stayed 1 night in Jan 2024
Response from Erica on 8 Jan 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

10/10 Excellent

Nilda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embassy
Excelente servicio el hotel me encantó el desayuno divino los empleados de cocina maravillosos muy amables y serviciales todo el servicio excelente.
Stayed 1 night in Jan 2024
Response from Erica on 8 Jan 2024
We're so happy to hear you had a great experience with us, our team will be happy to hear that their hard work has paid off! If there's anything we can do to serve you further, please let us know. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Erica on 8 Jan 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erica on 8 Jan 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erica on 8 Jan 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. We hope to see you soon!

2/10 Terrible

Jahan Z

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to express my frustration regarding my recent stay at this hotel, where I encountered consistent disappointments. This happened 2 times during my stay, I've faced issues with the housekeeping, and it has significantly affected my experience. Despite making multiple requests for room cleaning, the issues persisted. Returning to my room at 9 pm, I found the same scenario – unchanged bedsheets, untouched garbage, scattered towels, and a lack of essential toiletries. Experiencing this for the second time is unacceptable. As a guest who chose this hotel with certain expectations, the repeated lapses in service have left me deeply dissatisfied. I sincerely hope the hotel takes immediate action to rectify these issues and prevents such occurrences in the future. Unfortunately, my stay has been marred by these consistent problems, and it's challenging to recommend this hotel to others given the repeated disappointmentsr
Stayed 5 nights in Dec 2023
Response from Erica on 8 Jan 2024
We are very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and I will personally forward your comments to the appropriate manager. Thank you again for your feedback and we hope you will consider staying with us again.

2/10 Terrible

Alexandra

Stayed 2 nights in Dec 2023
Response from Erica on 9 Jan 2024
Thank you so much for staying with us and we appreciate you taking the time to share your feedback. We're disappointed to learn that our service and accommodations did not meet your expectations. We care about the comfort and satisfaction of our guests. We hope you will come back and visit us again soon for a more positive experience.

4/10 Poor

DALE T

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erica on 9 Jan 2024
We appreciate your feedback! Please let us know of any concerns you had during your stay. We hope to see you in the near future.

10/10 Excellent

Arnold

Stayed 1 night in Dec 2023
Response from Erica on 9 Jan 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

8/10 Good

Tyechia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
My family is always excited to stay at the embassy the rooms are always clean the staff is nice. The morning breakfast is also well put together. I lost my dad in thanksgiving so I decided to stay Christmas just to made new beginnings without him. The kids left for breakfast and I stay in bed it was 8:30 and the housekeeper was looking me in face while I’m laying in bed uncovered let’s just say I asked her what she was in the room at 8:30 no one called for help it was silent in the room because my 20 and 16 year old was way she stated she wanted to see if we were staying another night and walked out I’m sure she was up to something this is not ok the desk said sorry and looked at the time which was now 9am and didn’t understand why she was there either
Stayed 1 night in Dec 2023
Response from Erica on 9 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We'll be addressing your concern with our housekeeping manager. We hope you will consider staying with us in the future.

10/10 Excellent

QIANGHUA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erica on 8 Jan 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.