Indoor pool

Reviews of Crowne Plaza Chicago Ohare Hotel & Conf Ctr, and IHG Hotel

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 879 out of 1622 reviews" "
Rating 8 - Good. 378 out of 1622 reviews" "
Rating 6 - Okay. 209 out of 1622 reviews" "
Rating 4 - Poor. 87 out of 1622 reviews" "
Rating 2 - Terrible. 69 out of 1622 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Justen

Travelled with family and small children
Liked: Staff & service
Room was on the dirty side.
Stayed 1 night in May 2024
Response from Hotel Management on 22 May 2024
Dear Justen,We thank you for your review and for staying at out hotel. Your concern regarding the cleanliness of the room has been addressed with the proper department. Have a great day.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and surrounding area
Stayed 3 nights in May 2024
Response from Hotel Management on 22 May 2024
Thank you Jenna for your reveiew. We are happy that you chose to stay with us and we hope to see you the next time your travel plans bring you to Rosemont. Have a great day.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities
Clean and quiet
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Lois, thank you for the wonderful feedback! The Crowne Plaza Chicago O'Hare Hotel & Conf Ctr team is thrilled to hear you had a clean and quiet stay. We look forward to welcoming you back soon!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Francisco, thank you for your feedback! It's wonderful to hear you had a great experience at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr. We look forward to welcoming you back soon!

10/10 Excellent

Tammy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff comfortable bed
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Tammy, thank you for your kind words! The team at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel, is thrilled to hear you enjoyed your stay and found the bed comfortable.We're looking forward to welcoming you back!

10/10 Excellent

Donna M

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was within walking distance to the Convention Center and restaurants.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Donna, thank you for highlighting the convenience of Crowne Plaza Chicago O'Hare Hotel & Conf Ctr's location. We're delighted to hear it helped enhance your stay. We look forward to welcoming you back on your next visit!

10/10 Excellent

F

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel from the outside looks old and beat up, but on the inside it’s fine actually and has a lot of amenities, food options, etc. The room is clean and has old fashioned charm, eclectic furniture choices.
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Thank you F for your valued feedback. We hope to see you the next time your travel plans bring you to Rosemont. Have a great evening.

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Diego,Thank you for your concise review. We are glad you had a satisfactory experience at the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr. We hope to welcome you back soon.Best regards,The Crowne Plaza Chicago O'Hare Hotel & Conf Ctr Team

10/10 Excellent

Jung Won

Stayed 1 night in May 2024
Response from Hotel Management on 14 May 2024
We thank you for choosing to stay with us and for rating us 5 out of 5 Jung Won. We hope to see you the next time your travel plans bring you to Roemont.

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location to go to our concert
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
Thank you Selene for your 5 out of 5 rating and for choosing to stay at our hotel. We hope to see you the next time your travel plans bring you to Rosemont. Have a great Sunday.

6/10 Okay

Kerry

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel is in a conference land desert. You're 45 minutes to Chicago and two miles from a drug store. Only stay here if you’re going to the conference center. We reserved a king suite for 3. To begin with, we got a queen bed. Less fun if you’re sharing it. There was only enough glasses, towels, etc for 2. The pullout bed was not made. When we requested bedding for it, the sheets and blankets were left folded in a stack on top of the bed we left open. We had the privilege of making the bed ourselves. On top of everything else, the staff was several degrees less than warm. There were only about 3500 people at our conference. I can’t imagine what it’s like with a truly large crowd.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 12 May 2024
Thank you very much Kerry for your valued feedback and your concerns have been addressed. We are truly sorry that we failed to meet your expectations. We hope that you give us a second chance the next time your travel plans bring you to Rosemont. Have a great evening.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
David, it's delightful to know that you found everything about your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr to your liking. We're thrilled to hear this and look forward to welcoming you back for another outstanding experience.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 May 2024
Jill, it's fantastic to see that your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel was largely positive. We appreciate your feedback and invite you back the next time you find yourself in the area. We're confident we can give you a five-star experience. Safe travels until then.

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Hector, thank you for choosing Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. Without specific details, it's hard to address your experience but we infer your stay was an exceptional one based on the rating. We hope to welcome you back for another memorable stay.

10/10 Excellent

Farzana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean staff and service was good Good location
Stayed 2 nights in Apr 2024
Response from Hotel Management on 4 May 2024
Thank you very much Farzana for your 5 out of 5 rating. We hope to see you in the near future the next time your plans bring you to Rosemont. Have a great weekend.

10/10 Excellent

Grace

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay. Nice and close to the Convention Center.
Stayed 3 nights in Apr 2024
Response from Customer Service on 5 May 2024
Grace, it's wonderful to know you enjoyed your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, especially appreciating the convenient proximity to the Convention Center. Thank you for the positive feedback and we hope to welcome you back soon.

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. I stayed here because it was right next to the Rosemont theater. The staff is great. The one thing that they could really use is new sofa beds in there rooms. I ended up sharing the bedroom with my son. The sofa mattress looked old, uncomfortable, and kind of nasty. I’d stay there again. However I would go with a regular double bed room instead of a suite if they don’t get new sofa beds by then.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you Danny for your review and for choosing to stay at our hotel. We hope to see you the next time your travel plans brng you to Rosemont. Have a great evening.

10/10 Excellent

Alena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything. ORD is 5 minutes away.
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Alena, your feedback warms our hearts. We're pleased that the location of Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, made your stay more convenient, notably, due to its proximity to ORD. We hope to welcome you back for another comfortable and hassle-free stay. Thank you for choosing us.

6/10 Okay

Ben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 3 May 2024
Ben, we see that your recent stay with us had some room for enhancement. We value feedback like yours as it allows us to better improve the guest experience. We hope that in the future, we will have the chance to demonstrate the high standards we strive to achieve.

8/10 Good

LORI

Stayed 1 night in Apr 2024
Response from Customer Service on 19 May 2024
LORI, thank you for the great rating! Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel, is thrilled you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

steve

Travelled with partner
Liked: Staff & service
Pro's location location location Cons hotel is dated and showing its age but you get what you pay for plus we were never in our Room other than to sleep If the price stays reasonable it's worth the stay
Stayed 3 nights in Apr 2024
Response from Hotel Management on 28 Apr 2024
Thank you steve for your review and we hope to see you the next time your plans bring you to Rosemont. Have a great Sunday.

10/10 Excellent

Cheryl, Queen Creek

Stayed 1 night in Apr 2024
Response from Customer Service on 15 May 2024
Thanks for sharing this perfect rating, Cheryl!We're thrilled to hear you enjoyed your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean..very friendly staff,plenty of food options close to hotel…nice shopping mall across the street
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you Justin for your valued feedback. We hope to see you the next time your travel plans bring yout to Rosemont. Have a great evening and thank you for the 5 out of 5 rating.

4/10 Poor

Jenifer

Business traveller, Travelled with group
Disliked: Cleanliness
The first room I had booked, the bathroom was riddled with mold. I didn’t get in until late that evening so I didn’t say anything until the next morning. By then, my asthma kicked in and I could barely breathe. They had no problem switching my room, which was nice. However, for the price I paid for the stay; I will not be staying again.
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Jenifer, we appreciate your feedback. We sincerely apologize for the issues with your initial room and the discomfort experienced, especially as it affected your health. It's pleasing to hear that our team members promptly provided a solution. We always aim to give our guests the highest value for their stay, and we're truly sorry if this wasn't achieved on this occasion. We do hope you consider giving us another chance to make things right in the future.

10/10 Excellent

EDUARDO

Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
Thank you for the great rating, Eduardo!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thanks for the great rating, Salvador!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel soon, we'd love to have you back!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good room for new years eve. They just dont warn you that they set off fireworks next to the hotel so that was a surprise. The parking however is terrible.
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Apr 2024
David, we're thrilled to hear you enjoyed your New Year's Eve stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, IHG Hotel. We're sorry if the festive fireworks came as a surprise. As for the parking situation, we sympathize with your concerns and appreciate your feedback as we continually look to improve guest experiences. We hope to see you again in the future!

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and very friendly staff! Has a great bar/dining & Super close to other hotels with great food
Stayed 4 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Taylor, we are pleased to hear you enjoyed your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel and noted our well-appointed rooms and our bar/dining experience. It's also rewarding to hear that our team members made your visit even more pleasant. We agree, the close proximity to other dining options is a great benefit. We look forward to welcoming you back on your next visit to Chicago.

8/10 Good

Joanna

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
A little tired but otherwise nice convenient hotel with good amenities, airport shuttle and walking distance to outlet mall and cinema. Would stay again
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Joanna, thank you for sharing your thoughts about your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're pleased that our hotel's location and amenities met your needs. We eagerly anticipate the opportunity to welcome you back in the future.

10/10 Excellent

Eric

Stayed 4 nights in Apr 2024
Response from Customer Service on 6 May 2024
Eric, it's wonderful to learn that you had a five-star experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We are deeply grateful for your review. We hope to have you back again soon, for another excellent stay.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Jonathan, thank you for your 5-star rating of Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's wonderful to hear that you enjoyed your stay. We appreciate you taking the time to submit your rating and look forward to welcoming you back.

10/10 Excellent

Suresh Kumar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for the excellent rating, Suresh!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel! We look forward to hosting you again soon.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the street from Rosemont Theater!
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Diana, it's great to know that you appreciated Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel's convenient location close to popular attractions like Rosemont Theater. We hope to serve you again soon with another seamless stay experience.

10/10 Excellent

Vik

Liked: Staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Vik, thank you for sharing your satisfaction! At Crowne Plaza Chicago O'hare Hotel & Conf Ctr, we strive to deliver a premier guest experience, and we're thrilled to see we've achieved this during your stay. We eagerly anticipate your next visit!

6/10 Okay

Marysol

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
We appreciate the feedback, Marysol.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Alejandro, estamos absolutamente encantados de conocer su positiva experiencia de servicio en Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. Su satisfacción es nuestra principal prioridad y estamos encantados de haber podido superar sus expectativas. Esperamos recibirlo nuevamente en el futuro.

10/10 Excellent

Kamila, Orland Park

Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Kamila, it's wonderful to see your five-star rating for Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. The team is delighted you enjoyed your stay and we look forward to welcoming you again in the future.

10/10 Excellent

Jose M

Liked: Amenities
Positive experience.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Jose, it's wonderful to hear you had a favorable experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're pleased that you enjoyed your stay and we're looking forward to welcoming you again in the future.

10/10 Excellent

Efumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a shopping mall near the hotel.
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Efumi, thank you for sharing your experience during your stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's great to hear you appreciated the shopping mall located close to our premises. We hope you took full advantage of this convenience and strengthened your Chicago experience. Can't wait to welcome you back in the near future!

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Apr 2024
Jocelyn, it's great to hear that your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, was a positive experience. We appreciate the superb rating and are pleased we could meet your expectations. We look forward to seeing you again on your next visit!

4/10 Poor

Saodie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Saodie, it seems your stay with us didn't meet your expectations and we regret to hear that. Your feedback, even without specific details, is certainly valuable. We aim to improve our services and work to make every guest feel welcome and comfortable. We hope for another opportunity to provide a more satisfactory experience for you in the future.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were neat and clean, excellent customer service.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Edith, it's great to hear you appreciated the tidiness of your room at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're also thrilled our team's exceptional service exceeded your expectations. We look forward to the pleasure of welcoming you back in the future.

8/10 Good

Kena, Elkhart

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kinda loud. Lots of slamming doors and paint scraping going on. And they charge you $25 for parking on top of the room rate. Decent hotel though.
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Kena, thank you for sharing your feedback. We're pleased that you found our hotel to be decent. We regret any disturbances experienced related to noise, and assure you that we continuously strive to maintain a calm environment for our guests. We understand your observations regarding the parking fee. It's a standard practice in many metropolitan hotels, designed to provide the best possible service and security for your vehicle. We hope to make your next stay even better at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr.

10/10 Excellent

Griselda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the hotel. Very close to entertainment.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Griselda, we're delighted to hear that you had an enjoyable experience at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr. Our prime location near many entertainment options is one of the aspects our guests appreciate the most. We look forward to welcoming you back for another wonderful stay!

6/10 Okay

Anne

Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for the feedback, Anne.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Kayla, we're thrilled to know you had an exceptional experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. Your words, "everything is perfect!" truly warm our hearts. Our team members will continue to strive for excellence in providing our guests with applaudable service. We look forward to your next visit.

10/10 Excellent

Leticia

Liked: Cleanliness, amenities
Need more parking is too far
Stayed 1 night in Apr 2024
Response from Hotel Management on 7 Apr 2024
Thank you very much Leticia for your excellent rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday.

10/10 Excellent

Oscar

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very close to a variety of attractions, and easy access into the city!
Stayed 1 night in Apr 2024
Response from Hotel Management on 7 Apr 2024
Oscar,Thank you so very much for your 5 out of 5 rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday and enjoy your day.

10/10 Excellent

Roberta, Pullman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy walking
Stayed 1 night in Apr 2024
Response from Hotel Management on 7 Apr 2024
Thank you so very much Roberta for your 5 out of 5 rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday.