All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Property smelled great. Bedroom was super clean & we had what we needed. Staff was super friendly and helpful.
Alejandra
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Alejandra, thank you for sharing your wonderful experience at The Westin Chicago North Shore. Delighted to hear you enjoyed our fresh ambiance, spotless rooms, and our helpful team members. We're looking forward to welcoming you back soon!
Condition of my room - 1313 - non working light in shower, worn wood around refrigerator framing, Overall it needs an update and the front desk Manager needs more training on smiling and offering an exceptional experience vs a robotic and ‘care less attitude’
Ruth
Stayed 4 nights in Apr 2024
Response from Customer Service on 3 May 2024
Ruth, we regret to hear that your stay was less than ideal. We're dedicated to maintaining our facilities in top condition, and your feedback about certain in-room features is noted. Regarding your interaction at the front desk, we strive to provide a welcoming and engaging service, and it's disappointing to hear your experience didn't reflect that. We'll certainly share your observations with our team members to ensure enhancements are made. Thank you for bringing these matters to our attention - your input is valuable to us.
10/10 Excellent
Silvia
Business traveller, Travelled with partner
25 Apr 2024
The place is beautiful really love this place would recommend the view is spectacular such a nice place the service was excellent the breakfast was delicious
Silvia
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Silvia, it's uplifting to hear that you enjoyed your time at The Westin Chicago North Shore. The team takes pride in delivering excellent service and a delightful breakfast. It's especially nice to hear you loved the beautiful surroundings and spectacular views. Your recommendation is truly appreciated. We're looking forward to your next visit.
6/10 Okay
Divine, Aurora
24 Apr 2024
Divine
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 May 2024
Divine, thank you for sharing your rating following your stay. It's clear there are ways we can impress you more, and please know your feedback is essential to ongoing improvements. We hope to have another opportunity to provide you with a more enjoyable visit.
Diane, thank you for choosing The Westin Chicago North Shore and providing a top rating! We're thrilled to see that you enjoyed your time with us and hope to have the pleasure to welcome you back soon. Safe travels!
Elizabeth, we're thrilled to hear you enjoyed your stay at The Westin Chicago North Shore. Thank you for choosing us and for sharing your positive feedback. We hope to welcome you back soon!
Andrius, we regret to hear your stay didn't meet expectations. It's disconcerting to note about the scent concern and service experience you've detailed. Rest assured, our team takes such matters seriously and will review our procedures. We hope to have the chance in the future to provide a better experience.
Christopher, we're thrilled to hear you had a great experience at The Westin Chicago North Shore. We're looking forward to your next stay with us.
10/10 Excellent
Inkyum
27 Mar 2024
Inkyum
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Apr 2024
Inkyum, it's truly flattering to hear that your experience at The Westin Chicago North Shore was outstanding, even without detailed feedback. We appreciate the high rating and are pleased that we exceeded your expectations. We eagerly await your next visit to provide another remarkable stay. Thank you.
10/10 Excellent
Sarah
18 Mar 2024
Sarah
Stayed 2 nights in Feb 2024
Response from Customer Service on 7 Apr 2024
Sarah, it's fantastic to hear you enjoyed your visit at The Westin Chicago North Shore. Thank you for rating us so highly. Our team members strive daily to provide an extraordinary guest experience, and it's great confirmation when we achieve that. We anticipate welcoming you back for another enjoyable stay soon.
Melissa, we've noticed your score. It's disheartening to know that your stay fell short of expectations and we apologize for the issues that might have affected your visit. Nonetheless, we thank you for staying with us and sincerely hope to have the opportunity to serve you better next time.
Safe, clean area. Spacious meeting rooms. Professional, helpful, friendly staff. 30 minutes to many attractions and airport.
Tara
Stayed 4 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
Tara, thank you for choosing The Westin Chicago North Shore. We're glad to hear you appreciated our secure location and roomy meeting areas. It's wonderful to know our team members contributed to your positive experience. With our proximity to numerous attractions and the airport, we aim to make travel stress-free for our guests. We can't wait to welcome you back for another enjoyable stay.
Nice staycation and conference. The workshop facilities, the ballroom gala, the banquet servers were all on point and professional. I hope the conference is there next year & the service gets even better.
Shaemia
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Shaemia, thank you for sharing your wonderful experience at The Westin Chicago North Shore. We're thrilled to hear you found our event spaces, galas, and banquet team members professional and efficient. It's always a pleasure to host your conference, and we look forward to continually elevating our service for an even better experience next year.
Thank you for staying with us. We are glad you enjoyed your stay here at the Westin Chicago North Shore and looking forward to seeing you back again whenever your trips bring you back to Wheeling!
Timothy, it's fantastic to hear that you enjoyed your visit to The Westin Chicago North Shore. We endeavor to provide a perfect experience and it seems we met that goal during your stay. We're looking forward to welcoming you back in the near future. Safe travels!
Ethel, it's wonderful to know that you appreciated The Westin Chicago North Shore's convenient location close to an array of dining possibilities. We hope to see you again soon for another enjoyable stay.
6/10 Okay
Jose
15 Jan 2024
Jose
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
We appreciate the feedback, Jose.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
8/10 Good
Kris
6 Jan 2024
Kris
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Thank you for this lovely rating, Kris!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at The Westin Chicago North Shore. We'd like to share an even better experience with you soon.
Frank, it's fantastic to hear you had a pleasant experience at The Westin Chicago North Shore! We're delighted that our dedicated team members and facilities met your expectations. Thank you for your wonderful feedback, and we look forward to the opportunity of welcoming you back in the future.
8/10 Good
Marco
22 Dec 2023
Marco
Response from Customer Service on 13 Jan 2024
We appreciate you sharing this positive rating, Marco!The comfort of our guests is important to us so we can't wait to see you back again at The Westin Chicago North Shore. We want to share an even more enjoyable experience with you next time.
Was a great stay !! Very nice staff and I fell in love with the White Tea products,already ordered some for my home. I was just surprised that there was no travel size oral hygiene products available anywhere within the hotel. I will definitely be back for another peaceful getaway. Thank You.
James
Stayed 3 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
James, it's wonderful to hear you had a fantastic stay at The Westin Chicago North Shore. We're thrilled to know you enjoyed our white tea products so much you ordered some for home! We note your surprise about the absence of travel-size oral hygiene products and appreciate this feedback for future improvements. We're excitedly anticipating your return for another serene getaway. Thank you.
Thanks for the 4/5 rating, Plummer!We're happy you had such a lovely stay at The Westin Chicago North Shore! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
10/10 Excellent
WILLIAM
15 Dec 2023
WILLIAM
Stayed 1 night in Oct 2023
Response from Customer Service on 16 Dec 2023
William, thank you for choosing The Westin Chicago North Shore for your stay. We appreciate your high rating and look forward to your return. Safe travels until then!
Maurice, your complimentary remarks, particularly about The Westin Chicago North Shore's pool and fitness facilities, truly resonate with our aim to provide an enjoyable and leisurely environment for guests. We're thrilled to know we hit the mark for you. Your feedback is invaluable to us and we can't wait to welcome you back soon!
6/10 Okay
Virginia
Travelled with family and small children
27 Nov 2023
Liked: Staff & service
Went to have breakfast with the family and the utensils were wrapped in dirty cloth. The had a ring around the toilet just not what I expect from a hotel of this sort.
Virginia
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Virginia, it's unfortunate to hear that some aspects of your visit didn't meet expectations. We regret any issues you might have encountered during breakfast and any inconvenience regarding the cleanliness of the bathroom. We welcome all guest feedback as it helps us ensure that our high standards are maintained. Please be assured that your comments will be shared with our housekeeping and dining teams for their attention. Thank you for letting us know.
I am looking forward to having an AI front desk who/which could provide more consistent service greeting guests with respect.
It's a long journey to the parking lot since all the gates are licked except for the front and the side ones open.
HYUNKIL
Stayed 1 night in Nov 2023
Response from Customer Service on 23 Nov 2023
Hyunkil, we acknowledge your expectations for a more uniform greeting experience, as well as your comments regarding the parking situation. Our goal is to ensure all our guests feel welcomed and we'll certainly take your feedback into account for future efforts. We're committed to making improvements where necessary and appreciate your valuable input.
Such a nice quiet area. There were shops near that you could walk to. My only complaint was the bed. There was hair on all of my pillows like they did not change it out. Front desk did bring new pillows, but we went ahead and asked for fresh sheets as well.
Genevelyn
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Nov 2023
Genevelyn, it's wonderful to hear you enjoyed the tranquility of The Westin Chicago North Shore's location and its close proximity to shops. We appreciate your patience regarding the concern with your bedding. Rest assured, our housekeeping team is committed to maintaining high standards of cleanliness. Your notes are valuable for our continuous improvement. We eagerly look forward to the opportunity to host you again with a flawless experience.
Jessica, thank you for sharing your experience at The Westin Chicago North Shore. It truly pleases us to know you appreciate our luxurious and comfortable beds. Your satisfaction is a testament to our commitment to delivering exceptional services. We eagerly await your return for another comfortable stay.
Was in town for a wedding. There was some issues with the room. Went downstairs and spoke to a young gentleman named nick. He was on it to switch my room and listen to what was wrong with room and was quite accommodating. Staff was pleasant and very helpful.
Deborah
Stayed 4 nights in Nov 2023
Response from Customer Service on 12 Nov 2023
Deborah, it's wonderful to hear that The Westin Chicago North Shore could serve as your accommodation during a special event. It's unfortunate that your initial room did not meet your expectations, but we are thrilled that our team member, Nick, was able to promptly attend to your concerns and make your stay a comfortable one. We appreciate your remarks on our team's pleasant and accommodating demeanor. We look forward to welcoming you back in the future.
John, it's fantastic to see such a high rating for The Westin Chicago North Shore. We're thrilled you enjoyed your stay and look forward to hosting you again soon. Thank you for choosing us for your travel needs.
6/10 Okay
Lisa
Travelled with family
22 Oct 2023
Liked: Staff & service
Nice hotel but parking is too far
Lisa
Stayed 2 nights in Oct 2023
Response from Customer Service on 22 Oct 2023
Lisa, it's regrettable to hear about the parking inconvenience during your stay. Our aim is always to provide ease for all our guests, and your feedback will be taken into account as we continuously strive to improve our service. We hope you'll give us a chance to create a better experience for you in the future.
On the day of checkout housekeeping walked into our room at 9 AM without knocking!!! We were awakened by someone literally walking into our room. They quickly left and I ran out after the person and asked why the heck they just walked in. She said she thought we had checked out! I said first of all it’s 9 am!! Checkout is noon! Second of all you knock first and identify yourself to me!!! And lastly she could have checked with the front desk to see if we checked out. I told all of this to the manager and all he did was give me $10 coupon to the hotel store for snacks!! I’m very very upset how this was handled. I thought the hotel was beautiful and clean and smelled good but this situation should have been handled much better. I would have been happy with a free night or two in the future for this huge inconvenience. It was terrifying having someone walk in your room while you are dead asleep!! None of this is okay! I would like to stay there again but not if the hotel isn’t willing to comp me for a future stay. We were awakened 3 hours before checkout. We were exhausted and had to travel home that day. My ratings will remain how they are unless they rectify this.
Thank you for the wonderful review, Kevin!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at The Westin Chicago North Shore. Have a wonderful day!
My husband is disabled and the hotel staff went out of their way to make our stay comfortable, including comping valet parking for us.
Katherine
Stayed 2 nights in Oct 2023
Response from Customer Service on 27 Oct 2023
Katherine, it's wonderful to learn that you and your husband found comfort during your stay at The Westin Chicago North Shore. We are dedicated to providing exceptional service, and we're glad our team members could make your stay special. We look forward to welcoming you back for another pleasant experience.
Tati, it's a pleasure to notice you had a wonderful experience at The Westin Chicago North Shore. We trust everything was to your satisfaction and look forward to the chance of hosting you once again.
The property is clean and modern. The check in and out process was simple and quick. The beds are like clouds.!!
Tressa
Stayed 1 night in Oct 2023
Response from Customer Service on 16 Oct 2023
Tressa, your appreciation for The Westin Chicago North Shore is heartwarming. We're delighted to hear you found the property spotless and updated, and that the check-in and check-out process met your expectations for efficiency. It's wonderful that you enjoyed the cloud-like comfort of our beds. We hope to welcome you back soon.
We had a great stay, the location is amazingly convenient, and the staff are great. The restaurant in the hotel is highly recommended. I was a little disappointed there's no Jacuzzi but that didn't spoil our stay by any means.
Allen
Stayed 2 nights in Oct 2023
Response from Customer Service on 9 Oct 2023
Allen, it's wonderful to hear that you had such an enjoyable stay at The Westin Chicago North Shore. We're delighted our convenient location and fantastic team members contributed positively to your experience. Our on-site restaurant team will be thrilled to know you valued their culinary offerings. We understand your preferences for additional amenities and we appreciate your understanding in this matter. We hope to welcome you back for another great stay in the future.
My family enjoyed the ease of check-in and how open they were to the idea of extending our check out an hour. The hotel was also very quiet and the room was spacious and comfortable.
Jessica
Stayed 1 night in Sep 2023
Response from Customer Service on 18 Sept 2023
Jessica, thank you for taking the time to share your wonderful experience at The Westin Chicago North Shore. We're thrilled to hear that you and your family enjoyed the seamless check-in process, our accommodation for a later check-out, and the tranquility and spaciousness of your room. Comfort and convenience for our guests are always our top priorities. We're looking forward to welcoming you back in the future.
10/10 Excellent
tracy
16 Sept 2023
tracy
Stayed 2 nights in Sep 2023
Response from Customer Service on 6 Oct 2023
Tracy, it's wonderful to hear that your experience at The Westin Chicago North Shore was excellent. We appreciate you taking the time to leave a rating and we hope to welcome you back on your next visit to the area.
Besides the Jimmy John’s sandwich and beer bottles left on the 4th floor elevator area for 3 days i this place was great
Jimmie
Stayed 8 nights in Sep 2023
Response from Customer Service on 16 Sept 2023
Jimmie, we're delighted to hear that you enjoyed your stay at The Westin Chicago North Shore. We're sorry to hear about the overlooked elevator-area, we'll be sure to address it with our cleaning team to ensure that all common areas are maintained to a high standard. We appreciate your feedback and look forward to your next visit.
Maureen, thank you for sharing your positive experience at The Westin Chicago North Shore. We're glad to hear our knowledgeable and amicable team members could contribute positivity to your stay. Sure enough, your kind words uplift us and we hope to welcome you back soon for another magnificent experience!
This was a very comfortable and clean hotel on a great location with many dining options in walkable distance. I also loved that the pool was large enough to swim laps in as well.
Mary
Stayed 2 nights in Sep 2023
Response from Customer Service on 5 Sept 2023
Mary, it's a delight to learn about your enjoyable stay at The Westin Chicago North Shore. We're pleased you found comfort in our clean environment and benefitted from our convenient location. Glad to hear you appreciated our great pool facilities too. We look forward to hosting you again for another delightful experience.
10/10 Excellent
Kristina
4 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Kristina
Stayed 1 night in Sep 2023
Response from Customer Service on 5 Sept 2023
Kristina, thank you for your stellar rating of The Westin Chicago North Shore. We are thrilled to know you had a satisfactory stay. Please do visit us again for another exceptional experience!
10/10 Excellent
Natalya
Travelled with family
2 Sept 2023
Natalya
Stayed 1 night in Sep 2023
Response from Customer Service on 3 Sept 2023
Thanks for the perfect rating, Natalya!We're pleased to hear that you have fully enjoyed your stay at The Westin Chicago North Shore, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
Xiaowen, it's wonderful to hear that you enjoyed the bar space at The Westin Chicago North Shore. It's certainly a highlight for many guests. We look forward to welcoming you back for more enjoyable experiences.
The front desk was amazing! I took a 24-hour staycation from my family and it was perfect!
Laura
Stayed 1 night in Aug 2023
Response from Customer Service on 14 Aug 2023
Laura, it's lovely to hear about your staycation at The Westin Chicago North Shore. We're pleased our front desk team was able to contribute to your perfect time away. We hope to have the opportunity to welcome you back again soon!
Great location, clean rooms and a good staff. Would definitely stay here again. Close to several dining options and bars.
travis
Stayed 1 night in Aug 2023
Response from Customer Service on 8 Aug 2023
Hello Travis!Thank you for taking the time to review The Westin Chicago North Shore. We're elated to hear you appreciated our prime location and spotless rooms. Also, the acknowledgment of our dedicated staff is much appreciated. We look forward to your return and helping to make your next stay just as memorable.
Thanks for the splendid review, Tony!It's fantastic you had such an excellent experience at The Westin Chicago North Shore and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.
10/10 Excellent
Natalya
29 July 2023
Natalya
Stayed 1 night in Jul 2023
Response from Customer Service on 30 July 2023
Thank you for the 5 out of 5 rating, Natalya!We're thrilled to see how much you enjoyed staying at The Westin Chicago North Shore. We look forward to hosting you again in the near future! Thank you again for sharing.