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Reviews of The Peninsula Chicago

5 out of 5
The Peninsula Chicago
108 East Superior Street, Chicago, IL

Reviews

9.8

Exceptional

Rating 10 - Excellent. 907 out of 1000 reviews" "
Rating 8 - Good. 57 out of 1000 reviews" "
Rating 6 - Okay. 19 out of 1000 reviews" "
Rating 4 - Poor. 9 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, low key service.
Stayed 2 nights in May 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised to find artwork displayed throughout the property, including my favorite Kehinde Wiley.
Stayed 1 night in May 2024
Response from The Peninsula Chicago on 17 May 2024
Dear Sally,We are pleased that you enjoyed the art exhibit on display at our hotel. Thank you for sharing your review! We look forward to welcoming you again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to restaurants and shopping. Very couteous staff.
Stayed 4 nights in May 2024
Response from The Peninsula Chicago on 17 May 2024
Dear Jorge,Thank you for sharing your review! We are pleased that you enjoyed the location of the hotel, as well as the service provided by our staff. We hope to welcome you for another visit soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and staff
Stayed 1 night in May 2024
Response from The Peninsula Chicago on 14 May 2024
Dear Jessica,Thank you for sharing your kind review of The Peninsula Chicago and our staff. We hope to welcome you back again soon!Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Tammy, Woodridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an outstanding experience and stay! They reached out prior to our arrival and asked if they could pre-arrange anything and what time we were arriving. We said we’re celebrating our anniversary and will arrive at noon. Upon check-in at noon, our room was ready and they upgraded us! When we returned to our room later that day we were greeted with champagne and chocolate covered strawberries. A very thoughtful and unexpected surprise we greatly appreciated. Accommodations, pool and spa are top notch! Such a beautiful hotel and amazing staff. If I could rate it higher than 5, I would.
Stayed 1 night in May 2024
Response from The Peninsula Chicago on 14 May 2024
Dear Tammy,Happy anniversary! Thank you for choosing to celebrate at The Peninsula Chicago. We are delighted that you enjoyed your stay with us, and we are honored to read your kind review. We hope to have the pleasure of welcoming you back for another stay soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was fantastic. Definitely the best choice available in Chicago
Stayed 1 night in Apr 2024
Response from The Peninsula Chicago on 30 Apr 2024
Dear Ibrahim,Thank you for taking the time to share your review of The Peninsula Chicago. We are honored to read your kind words, and we are delighted that you enjoyed your overall experience. We hope to welcome you back for another visit soon!Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are thoughtful and provide the best service. While I was there, I was already planning to come back and stay there again!
Stayed 3 nights in Apr 2024
Response from The Peninsula Chicago on 29 Apr 2024
Dear Gaurav,Thank you for sharing your kind review of The Peninsula Chicago! It is wonderful to read that our staff made a memorable impact on your stay. We look forward to welcoming you back again in the future.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent as usual
Stayed 3 nights in Apr 2024
Response from The Peninsula Chicago on 23 Apr 2024
Dear Larry,We are pleased that you enjoyed your experience at The Peninsula Chicago! Thank you for sharing your review. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Marlene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with all aspects of my stay!
Stayed 3 nights in Apr 2024
Response from The Peninsula Chicago on 23 Apr 2024
Dear Marlene,We are delighted to read that you were happy with your stay! Thank you for sharing your review. We hope to welcome you back again in the future.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous as always!
Stayed 2 nights in Apr 2024
Response from The Peninsula Chicago on 23 Apr 2024
Dear Andy,Thank you for sharing your kind review! We hope to welcome you back to The Peninsula Chicago again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Sharon, Glen Ellyn

Stayed 1 night in Apr 2024

10/10 Excellent

sandra

Stayed 1 night in Apr 2024

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities
YOGA AND POOL AND ELEGANT LUNCH AREA PLUS LOVE MY SUITE !!!!
Stayed 2 nights in Apr 2024
Response from The Peninsula Chicago on 18 Apr 2024
Dear Teresa,Thank you for sharing your review of The Peninsula Chicago! We are delighted that you enjoyed yoga, the pool, lunch area, and your suite. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

4/10 Poor

Mario

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
They hotel allows guests to smoke all kind of herbs. Annoying. Smoking not cigarettes nor cigars. Nothing happens if you complaint. Not a regular 5 stars hotel.
Stayed 3 nights in Apr 2024
Response from The Peninsula Chicago on 17 Apr 2024
Dear Mario, I am concerned to read your review regarding smoking at The Peninsula Chicago. I would love to speak with you directly about your experience at the hotel, should you be open to it. Please feel free to call the hotel and ask to speak with Vince Reyes in the Executive Office. I look forward to connecting with you. Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Roderic

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property. Comfortable, exceptionally well appointed and detail oriented room design. VERY comfortable bed and DARK, quiet room. Great for sleeping. Prompt service, great breakfast. Highly recommend.
Stayed 2 nights in Apr 2024
Response from The Peninsula Chicago on 18 Apr 2024
Dear Roderic,Thank you for your kind recommendation of The Peninsula Chicago. We are delighted that you enjoyed your experience, including the room design, breakfast, and service provided by our staff. We hope to welcome you back for another visit soon.Warm regards,Vince ReyesHotel Manager

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Peninsula Chicago on 16 Apr 2024
Dear John,Thank you for sharing your review. I am disappointed to read the rating and would love to hear more about your experience so that we may improve for the future. Should you be open to it, please feel free to call the hotel and ask to speak with Vince Reyes in the Executive Office.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Benjamen, Plainfield

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful! ALL employees were very friendly and knowledgeable. Rooms were very nice and clean. Location is perfect for shopping, dining, and some museums. Will definitely stay here again!
Stayed 3 nights in Mar 2024
Response from The Peninsula Chicago on 16 Apr 2024
Dear Benjamen,Thank you for sharing your kind review! We are delighted that you enjoyed your experience, including the service provided by our staff, the rooms, and the location of the hotel. We look forward to welcoming you back again for another visit.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really classy
Stayed 1 night in Apr 2024
Response from The Peninsula Chicago on 16 Apr 2024
Dear Kenneth,Thank you for sharing your review of The Peninsula Chicago! We are pleased that you enjoyed your experience, and we hope to welcome you back soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff & service, fantastic central location, beautiful pool/jacuzzi, spa, best breakfast & lunch at The Lobby restaurant, rooftop bar, I could go on......just a great place!
Response from The Peninsula Chicago on 12 Apr 2024
Dear Richard,Thank you for your kind review! We are delighted that you enjoyed your overall experience at The Peninsula Chicago, including the service provided by our staff. We appreciate your positive feedback, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service and amenities! Top notch!
Stayed 1 night in Apr 2024
Response from The Peninsula Chicago on 12 Apr 2024
Dear Julie,Thank you for your wonderful review! We are delighted that you enjoyed the service and amenities. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Johnny Chi Pao

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with every possible amenity.
Stayed 2 nights in Apr 2024
Response from The Peninsula Chicago on 12 Apr 2024
Dear Bill,Thank you for sharing your review. We are pleased that you enjoyed the room and amenities, and we hope to welcome you back for another stay soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Marta, Key Biscayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service top notch luxiry
Stayed 3 nights in Mar 2024
Response from The Peninsula Chicago on 2 Apr 2024
Dear Marta,Thank you for sharing your kind review of The Peninsula Chicago! We are delighted that you enjoyed your experience, and we hope to welcome you again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Viviane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff
Stayed 4 nights in Mar 2024
Response from The Peninsula Chicago on 28 Mar 2024
Dear Viviane,Thank you for your kind praise of our staff at The Peninsula Chicago! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing memorable stay! Staff was very friendly and helpful. Highly recommend!
Stayed 3 nights in Mar 2024
Response from The Peninsula Chicago on 26 Mar 2024
Dear Brooke,Thank you for your kind recommendation of The Peninsula Chicago! We are delighted to read that you had a memorable stay, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Neil, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so nice.
Stayed 1 night in Mar 2024
Response from The Peninsula Chicago on 14 Mar 2024
Dear Dami,Thank you for your praise of the staff at The Peninsula Chicago! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Highest quality of customer service I have ever experienced.
Stayed 2 nights in Mar 2024
Response from The Peninsula Chicago on 14 Mar 2024
Dear Stephen,Thank you for sharing your review of The Peninsula Chicago! We are delighted that you enjoyed your experience, including the service provided by our staff, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great location
Stayed 1 night in Feb 2024
Response from The Peninsula Chicago on 27 Feb 2024
Dear Marco,Thank you for sharing your review! We are pleased that you enjoyed the hotel and location, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Xavier

Stayed 4 nights in Feb 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Chicago.
Stayed 1 night in Feb 2024
Response from The Peninsula Chicago on 22 Feb 2024
Dear Jose,We are honored to read your kind words. Thank you for sharing your review! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel.
Stayed 1 night in Feb 2024
Response from The Peninsula Chicago on 22 Feb 2024
Dear Megan,We are honored to read your review. Thank you for sharing your comment! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Jilian

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Penninsula was fantastic, as it is every time. The service was amazing, and this was our first time at their incredible spa. We will definitely be back!
Stayed 1 night in Feb 2024
Response from The Peninsula Chicago on 22 Feb 2024
Dear Jilian,Thank you for your review and for being a loyal guest of The Peninsula Chicago! We are delighted that you enjoyed your stay as well as your spa experience. We look forward to welcoming you back again.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Meka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Peninsula standard on full display!
Stayed 1 night in Feb 2024
Response from The Peninsula Chicago on 16 Feb 2024
Dear Meka,Thank you for sharing your review! We are pleased that you enjoyed your experience, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shaun

Stayed 1 night in Feb 2024

10/10 Excellent

Mary Anne, Corona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is looks upscale and clean. The location is safe and literally right outside is upscal shopping, grocery, and pharmacy. There is also several restaurants in walking distance like across the street. The rooms are nicely updated. They also have an ice rink. The most important thing that stood out was the staff, from all departments. The gentlemen named Mohammad checked is in as was ultra polite, helpful, and efficient. The concierge was helpful and patient and gave amazing recommendations to great restaurants even tho the hotel offers their own. The housekeeping. Literally the best ive ever had in a hotel.. she might have been better than my personal housekeeper. She didnt clean around things or just do a freshen up. I would definitely stay again. Our stay was in Feb for 3 nights. We were in town for a concert at United Center which was a 15min uber ride very convenient.
Stayed 3 nights in Feb 2024
Response from The Peninsula Chicago on 8 Feb 2024
Dear Mary Anne,Thank you for your kind review. We are delighted that you enjoyed your stay, including the location, rooms, and service provided by our staff. We will make sure to share your praise with them. We hope to have the pleasure of welcoming you back for another stay in the future.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Sharon

Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service ever.
Excellent in every way.
Stayed 2 nights in Feb 2024
Response from The Peninsula Chicago on 7 Feb 2024
Dear Timothy,Thank you for your wonderful review. We hope to welcome you back again soon!Warm regards,Vince ReyesHotel Manager

10/10 Excellent

jerry

Stayed 1 night in Feb 2024

10/10 Excellent

ferda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, friendly staff, we very much liked them giving us very generous late check out
Stayed 4 nights in Jan 2024
Response from The Peninsula Chicago on 8 Feb 2024
Dear Ferda,Thank you for sharing your review! We are pleased that you enjoyed the hotel's location as well as the service provided by our staff. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Piper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Place
Always special to be at The Peninsula! Staff is excellent and hotel is lovely.
Stayed 1 night in Feb 2024
Response from The Peninsula Chicago on 7 Feb 2024
Dear Piper,Thank you for your kind review of The Peninsula Chicago! We are pleased to read that you enjoyed your stay, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024