Exterior
Check availability

Reviews of Homewood Suites by Hilton Chicago Downtown West Loop

3 out of 5
Homewood Suites by Hilton Chicago Downtown West Loop
118 North Jefferson Street, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 564 out of 756 reviews" "
Rating 8 - Good. 130 out of 756 reviews" "
Rating 6 - Okay. 28 out of 756 reviews" "
Rating 4 - Poor. 14 out of 756 reviews" "
Rating 2 - Terrible. 20 out of 756 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sherri M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was not the greatest!
Stayed 1 night in May 2024
Response from Hampton Inn Team on 11 May 2024
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

6/10 Okay

benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Let me start off by saying the hotel itself exceeded most expectations. The employees were the best part; Annette, the hostess during breakfast was an exceptional example of how the staff went far and above what would be considered excellent customer care; very welcoming, answering questions, very knowledgeable. Downside: the whole parking scheme is a disaster, far too few spaces for guests, workers, and public, 2 and 1/2 levels with what seemed to be less than 50 spaces. No instructions on how to access the parking prior to coming and no mention of the extra charge in their Expedia listing (big no no in my eyes and really would be one of the first things I mention to anyone asking about the property). Afterwards the keycards did not work to get in and out, however quickly corrected by the exceptional people at the front desks. If the parking was not an issue I would have no problem giving the hotel a 9/10, could use a bit more types of cooking utensils in the room would be the only suggestion apart from being more transparent about the parking.
Stayed 2 nights in May 2024
Response from Homewood Suites Team on 6 May 2024
Thanking for taking the time to tell us about your experience.We are glad to hear you enjoyed your accommodations and staff interactions.We appreciate your feedback and it has been forwarded to the proper management team to be addressed. We do hope you let us make it right for you in the future.

6/10 Okay

Kenneth

Travelled with family
Disliked: Cleanliness
Parking is horrible... even with parking garage..when you leave out you will not have parking when you return...then you get sent a satellite lot....
Stayed 1 night in Apr 2024
Response from Homewood Suites Team on 6 May 2024
Thank you for taking the time to tell us about your experience.We do apologize about the experience with the parking situation and we are working on ways to address this.We are glad you enjoyed your stay overall and hope to see you again in the future.

10/10 Excellent

Barrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Homewood Suites Team on 6 May 2024
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was in a congested and difficult ramp Front desk on 4th floor a bit different and not convenient.
Stayed 2 nights in Apr 2024
Response from Homewood Suites Team on 6 May 2024
Thank you for taking the time to tell us about your experience.We appreciate your feedback and do use it to make improvements for you and all of our guests.We are glad you enjoyed your stay overall and hope to see you again in the future.

8/10 Good

Rafael, Bogota

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Had a good stay.
Stayed 10 nights in Apr 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Joshua, Sturgis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice the bed was a little to firm but other than that nice
Stayed 1 night in Apr 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 2 nights in Apr 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and facilities. Staff very helpful. Room was fine, but bedcover was snagged - needed replaced. Half and half in kitchen was so old it had congealed - housekeeping should pay closer attention to these details. Nevertheless, I had a good experience overall and would stay there again.
Stayed 1 night in Apr 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

George

Stayed 1 night in Apr 2024
Response from Homewood Suites Team on 6 May 2024
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Zarissa, Lynne Center

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Mar 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, nice ambiance.
Stayed 1 night in Apr 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

8/10 Good

Cruz

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit small for a suite
Stayed 1 night in Mar 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay overall and hope to see you again in the future.

10/10 Excellent

William, Dousman

Clean, spacious, good food
Stayed 2 nights in Mar 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with friendly staff!
Stayed 1 night in Mar 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Debbie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Safe area, close to restaurants, great breakfast, staff nice and very clean hotel
Stayed 3 nights in Mar 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Alice, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast staff were attentive and genuinely warm.
Stayed 1 night in Mar 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Selena

Stayed 2 nights in Feb 2024
Response from Homewood Suites Team on 2 May 2024
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a perfect location to explore the Fulton district and downtown. Very safe.
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Laaisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend had a great experience, only downside is there is limited parking in the parking garage (it’s a public parking garage also) and if you have a electric vehicle there is only two spots for charging but other then that the room and the service was amazing!! This is also our second time at that hotel and both times was great

10/10 Excellent

Chisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean breakfast option was good and hot
Stayed 1 night in Feb 2024

10/10 Excellent

Lasheena

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often for work. Location is convenient and hotel is nice/well maintained
Stayed 2 nights in Jan 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view was great, loved the full kitchen!
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Hotel
I have been here twice in the past 2 months, once for business and once for pleasure. This site is very comfortably located and close to the pink line. The rooms are adequately appointed and staff is pleasant. The breakfast in the morning is far more than contenental and works great if kids are involved, but a nice accomidation either way.
Stayed 1 night in Jan 2024

8/10 Good

Bridget

Business traveller
Cc
Stayed 2 nights in Jan 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

OCTAVIA

Liked: Cleanliness, staff & service
The room was very nice, clean and spacious. I visited the work out room and was unimpressed. Wanted to do weight lifting-no option for that. In the morning I went to the complimentary breakfast around 8am mostly every option was gone. When I asked the staff will they be refilling. They told me yes and never returned.
Stayed 1 night in Jan 2024

10/10 Excellent

Wandaann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Doris

Stayed 4 nights in Dec 2023

10/10 Excellent

Chengyuan

Stayed 2 nights in Dec 2023

8/10 Good

Noble

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Dec 2023

6/10 Okay

Peggy

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Chicago Christmas
Same type of room as a previous stay and always liked the room as well as service and location. This time there was hair in the bathroom sink and shower as well as a large ball of hair on the floor by the trash can in the bathroom. Also multiple young children in room next door that at 7a-8a ran around in hallway laughing and playing. Pretty hard to sleep with that going on. Also at 11-12 at night you could hear the kids playing through the vents in our bathroom. Aside from that the staff were friendly and the guards were very nice and friendly.
Stayed 4 nights in Dec 2023

10/10 Excellent

ARNOLD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 2 nights in Dec 2023

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was exceptional quality. Staff were friendly.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Possible Last Visit
The Homewood Suites side of the Hilton combined Hampton Inn/Homewood Suites building may need to be re-evaluated. Mattress was too hard and the clearances between the bed and the restroom wall is too narrow for a King bed. Room should be a queen or the design should be changed. Breakfast though plentiful is not always quality (burnt sausage, biscuits and overcooked eggs). Other than that, it was an nice experience. ($58.00 for parking should told in advertisement)
Stayed 1 night in Dec 2023

2/10 Terrible

Grace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelocity said you could check in at 18. Allowed me to book everything for my daughter of 18, then wouldn’t let her check in because she wasn’t 21. I had to drive 5hours one way to check my daughter in myself.
Stayed 1 night in Dec 2023
Response from Fred Marshall on 22 Dec 2023
I'm very sorry for the confusion, but I've double checked and on our travelocity.com site it lists that the minimum checkin age is 21 years old. Additionally, on our hampton.com brand site it also lists the minimum age as 21 years old.If you were told over the phone by travelocity, I would discuss this error with them so they can make any necessary changes or improvements in their processes.

10/10 Excellent

Rio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !
Awesome stay , Location , better than average breakfast. Warm showers and they clean your room daily . This is my go to hotel . Nice pool
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Lovely hotel close to everything. Parking was pricey, but easy to access. Tasty hot breakfast. We will be back.
Stayed 1 night in Dec 2023

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive!!!
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Janely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jacquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023