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"Everything about the hotel was tip top apart from one thing. Before arrival, we weren't warned about renovation work being carried out, not even by email. We were informed of this on arrival. We stayed two night's, and after the first night, the works started happening at SEVEN AM. We chose to give the hotel staff the benefit of doubt. After the second night (when we were due to check out) I complained to a member of staff at the concierge who insisted on gas lighting me and states the contrary until her colleague arrived to confirm that I was right. I wish I took her name to complain to NH hotel for the ridicule. Her colleague and her struggled to find a way to remedy our dissatisfaction, I suggested cancelling the tourist tax, i.e. they pay for it which they wouldn't. We were offered free parking but we didn't drive for this particular holiday. All we got was complimentary mini bar usage, so we raided it on check out. It was a slight compensation for the initial discomfort in a broken sleep. Would I stay again: yes, the buffet was fantastic and location for the hotel were phenomenal. My wife and I were not impressed by the initial way we were dealt with by the rude lady in reception (who I can't report to NH). 7/10"

"Great room great location , little Borgia 200 m from hotel is awesome , grounds great , next time in Tuscany will stay again definitely "

"The property looks like it is very close to the train station on a map, but the reality is quite different. More than 1km away from the city, on the wrong side of the rail tracks in a dreadful location. The hotel is modern and very clean, but no hot water for a shower, either in the evening or morning is very poor for any star of hotel. When i mentioned upon checking out, the receptionist good careless. The restaurant is close, so is the gym and meeting rooms. Breakfast was to be a voucher for somewhere not exactly next door, or a box. Not delivered to the room. I chose to take mine away as I had an early check out. This 'bag' was not forthcoming coming after paying the city tax etc, I literally had to ask! I use hotels.com often and stay in Italy, often. I am used to a less than warm reception (which isn’t right) but this place was empty and the attitude was terrible. I won't be staying here again. "

"Absolutely stunning scenery with beautiful rolling hills and surrounding wineries. Friendly and helpful staff. Seems to be family owned. If I were to suggest some areas of improvement, maybe the shower stalls can be cleaned more thoroughly. Breakfast varieties could also do with some expansion. But in general it was a wonderful stay! "

"Check in was easy and they were very friendly and helpful, reception are there 24/7. Rooms are basic tidy amd clean. There are spare pillows of you need them. We didn't have breakfast. Its a great location 20 mins walk from the airport, 2min walk to the station and then a noice walk through the shopping area over the bridge and through to the tower. The location of this hotel is great."

"Breakfast is included and phenomenal. A/C is not on yet so turn off heat and ask for a fan."

"The staff was friendly and helpful, spoke English which was a plus. Very helpful with Directions. The room was clean and had many options in the mini fridge to buy. The breakfast was superb! "

"Great experience at hotel"

"Fantastic location, very walkable to the shopping area and leaning tower, near decent pizza place and lovely cafe. Quiet road. Superb breakfast! Lovely staff, really helpful and friendly. We had a great stay."