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Mercure Chester Abbots Well Hotel

4.0 star property
Hotel with a full-service spa, near Grosvenor Park

Choose dates to view prices

Mercure Chester Abbots Well Hotel, near Grosvenor Park, offers a peaceful getaway. Enjoy spa treatments, British dishes at The Brasserie, or relax by the indoor pool. Free in-room WiFi and highly praised staff ensure a pleasant stay.

Reviews

7.6 out of 10
Good

Popular amenities

The current price is AU$127
includes taxes & fees
14 Dec - 15 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Double Room, 1 Double Bed

7.8 out of 10
Good
(50 reviews)

Highlights

Separate sitting area
Heating
Free cots/infant beds
LED TV
Portable fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

7.2 out of 10
Good
(9 reviews)

Highlights

Separate sitting area
Heating
Free cots/infant beds
LED TV
Portable fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Highlights

Heating
Free cots/infant beds
LED TV
Portable fan
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room (Classic)

7.4 out of 10
Good
(8 reviews)

Highlights

Heating
Free cots/infant beds
LED TV
Portable fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
Free cots/infant beds
LED TV
Portable fan
Bathrobes
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

7.0 out of 10
Good
(24 reviews)

Highlights

Heating
Free cots/infant beds
LED TV
Portable fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children)

Highlights

Heating
Free cots/infant beds
LED TV
Portable fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About the area

Map
Whitchurch Road Christleton, Chester, England, CH3 5QL

What's nearby

  • University of Law - Chester - 9 min walk - 0.8 km
  • Vicars Cross Shopping Centre - 18 min walk - 1.6 km
  • Great Boughton Library - 18 min walk - 1.6 km
  • St Paul's Church - 3 min drive - 2.1 km
  • Grosvenor Park - 4 min drive - 2.7 km

Getting around

  • Chester Station - 4 min drive
  • Liverpool (LPL-John Lennon) - 38 min drive

Restaurants

  • ‪The Boathouse - ‬4 min drive
  • ‪Ring O' Bells - ‬9 min walk
  • ‪The Cheshire Cat - ‬13 min walk
  • ‪Sea Breeze - ‬16 min walk
  • ‪The Moorings - ‬4 min drive

About this property

Mercure Chester Abbots Well Hotel

Upscale hotel near Grosvenor Park
Located close to Chester Cathedral and Chester City Walls, Mercure Chester Abbots Well Hotel provides a terrace, shopping on-site and a garden. Treat yourself to some rest and relaxation at Feelgood Club, the on-site spa. The on-site British cuisine restaurant, The Brasserie, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
Other perks at this hotel include:
  • An indoor pool and a children's pool, along with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and express check-in
  • A 24-hour front desk, a front desk safe and meeting rooms
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 126 rooms feature comforts such as 24-hour room service, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Heating and portable fans
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • LED TVs with digital channels
  • Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Frequently asked questions

Does Mercure Chester Abbots Well Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Mercure Chester Abbots Well Hotel?

As of 30 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure Chester Abbots Well Hotel on 14 Dec 2025 start from AU$127.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Chester Abbots Well Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 15.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Chester Abbots Well Hotel?

Self-parking is free at this property.

What time is check-in at Mercure Chester Abbots Well Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Mercure Chester Abbots Well Hotel?

Checkout is at 11:00 AM.

Where is Mercure Chester Abbots Well Hotel located?

Situated in Chester, this spa hotel is within 3 mi (5 km) of Grosvenor Park, Chester Cathedral and Chester City Walls. Chester Racecourse and University of Chester are also within 3 mi (5 km).

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Reviews

Mercure Chester Abbots Well Hotel Reviews

7.6

Good

7.8

Cleanliness

7.6

Location

8.2

Staff & service

7.6

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 341 out of 1009 reviews
Rating 8 - Good. 314 out of 1009 reviews
Rating 6 - Okay. 166 out of 1009 reviews
Rating 4 - Poor. 105 out of 1009 reviews
Rating 2 - Terrible. 83 out of 1009 reviews

Reviews

10/10 Excellent

Terri

Liked: Cleanliness, property conditions & facilities
Clean rooms friendly staff had a really nice stay here thank you
Stayed 1 night in Nov 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
We enjoyed our stay in Chester. Our room was clean and well cared for. Staff were pleasant and helpful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel friendly staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb facilities and amazing staff
Stayed 1 night in Sep 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities
The stay for us was adequate, we thought it overpriced, the outside didnt look the best upkept however the inside of the hotel was a lot better but does require some decoration. We had an evening meal which was good, the breakfast was very good, the staff were very polite & professional but seemed to be understaffed. All in all a pleasing stay.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, enjoyed the swimming facilities, room clean and comfortable bed. Would stay again
Stayed 2 nights in Aug 2025

2/10 Terrible

Scott

Disliked: Cleanliness
Worst stay i have had in over 20 years rooms dated with mould on windows and bathroom carpet dirty walls marked food was horrendous and my wife chipped her tooth on a burger which could not be even broken in half with a knife complained and nothing done about room I have complained to hotel spent over £340 on hotel food and drinks and left after one night
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, stayed for 2 nights as 2 adults and 1 toddler. The staff wers pleasant and helpful from the moment we arrived. Room was clean and had eveyrhing you need. Hotel is in a great location, 10 minute drive to the city centre or 10 minute drive to Chester zoo. Will definitely stay again when next visiting the city
Stayed 2 nights in Sep 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Staff were really friendly and helpful and the food was absolutely delicious!
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Staff were excellent, always willing to help. Rooms are starting to look a little worn/dated. That said I would stay again and free parking is a rarity these days.
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel, staff was brilliant nothing was to much trouble, i would stay again
Stayed 2 nights in Jul 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, comfortable, clean, room to good standard. But restaurant food was not value for money as food whilst OK was vastly overpriced for what it was.
Stayed 2 nights in Aug 2025

8/10 Good

Nichola

Liked: Cleanliness, staff & service, amenities
Overall good stay. Pool great, rooms could be cleaned better each day as not all beds were made each day, towels were not all replaced and cups were not cleaned out.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sisters trip to Chester

Lovely hotel grounds smaller than expected. Nice rooms although a little dated. Comfortable, staff friendly, nice breakfast. Great pool and easy free parking with p&r not far. Would stay again
Stayed 3 nights in Aug 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop over

Had a great one night's stay. Lovely welcome by Muskan. We had a great night's sleep and enjoyed the food. The leisure centre was clean and well equipped. Easy access to Chester. Definitely recommend staying here.
Stayed 1 night in Jul 2025

8/10 Good

Becky

Liked: Staff & service, amenities, property conditions & facilities
Really lovely hotel, staff are wonderful and helpful. Only a slight issue with some cleanliness, couple of cobwebs found and some dust in places but didn't put me off. Swimming pool is the warmest pool I've ever been in, it was gorgeous! Overall a lovely stay and we will be returning.
Stayed 1 night in Jul 2025

8/10 Good

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff, food and location were ideal. However the property was run down and did not meet my expectations.
Stayed 1 night in Jul 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and facilities… lovely breakfast and evening meal . Nothing was too much trouble when asked for a fan ….. lovely touch as an added extra for a special weekend ( worth the £25) extra .. Lovely being able to go for an evening swim and sauna 👌
Stayed 2 nights in Aug 2025

6/10 Okay

Christopher

Ok
Stayed 2 nights in Sep 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we have stayed here while visiting Chester. It offers very good value for money.
Stayed 1 night in Jun 2025

10/10 Excellent

Hon Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big and comfortable, facilities are nice
Stayed 1 night in May 2025

6/10 Okay

Sarah

Liked: Room comfort
Overall we enjoyed our stay and staff were on the whole polite and welcoming but I felt there was a bit of a lack of consistency in what the staff informed us about. It was also a bit hit and miss if you got room refreshments restocked each day. Cleanliness was good and pool area was lovely.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mercure went the extra mile to accommodate our need for a ground floor room for our disabled dog. All communications were prompt and courteous, and when we checked on the staff couldn’t have been more friendly and helpful. This all helped ease the issues of travelling with a beloved disabled pet and we really appreciated all they did for us. Would definitely recommend them, and definitely stay there again should we return to Chester.
Stayed 1 night in Aug 2025

4/10 Poor

Ian

Liked: Amenities
Disliked: Cleanliness
Room wasn’t very clean found a discarded Costa coffee cup lid on the floor if they missed that whatels did they miss. Breakfast was very disorganised it’s like they were not expecting everyone for breakfast. Overall quite poor
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Really nice place to stay, very comfortable, food excellent, friendly staff.
Stayed 2 nights in Dec 2024