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Reviews of Renaissance Chengdu Hotel

4.5 out of 5
Renaissance Chengdu Hotel
No 48 Section 4 South Renmin Road Wuhou, Chengdu, Sichuan

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 75 reviews" "
Rating 8 - Good. 28 out of 75 reviews" "
Rating 6 - Okay. 6 out of 75 reviews" "
Rating 4 - Poor. 0 out of 75 reviews" "
Rating 2 - Terrible. 2 out of 75 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Wen, Vancouver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and great amenities, perfectly situated in a great neighbourhood!!
Stayed 9 nights in Nov 2019

10/10 Excellent

YH Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
I truly enjoyed my stay at the Renaissance Chengdu. The staff were very helpful. My return flight was a late evening flight and the staff were very helpful to extend the checkout timing so that i would not be stressed out about my luggage.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pretty comfortable stay, great value. However central heating was turned on while outside temperature was >20 Celsius
Stayed 3 nights in Nov 2019

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay.
We were pleasantly surprised by how beautiful this hotel is. Although it has a major roads running outside, which you can't avoid, we didn't notice the traffic noise. Checking in was easy and the staff are all welcoming. The room was in a great condition and very clean. The bathroom was scrupulously clean with a large bath, separate shower, wc and two handbasins. We would recommend this hotel to anyone staying in Chengdu. To us it was a safe neighbourhood and although you need taxi or didi to get anywhere places were all within easy travelling distance. We will stay again.
Stayed 2 nights in Sep 2019

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Renaissance 2019
It was a great location and convenient for my purpose. Hotel staff very very professional and friendly. The special price they offered made it extra sweet. I would stay there again.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful staff!
My son and I traveled to Emeishan for an international wushu competition and stayed here for the night before transporting to the site. My son’s competition weapon did not catch the transfer flight and was left in Beijing. The hotel people were so nice contacting the airline, the airport and arranging for the lost luggage to be delivered directly to the hotel. They continue followed up and the luggage arrived 10 mins before we had to leave catching the train. They are SUPER! The hotel is nice. Room is clean. Nothing that may deduct any point from my review.
Stayed 1 night in Jun 2019

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for short stay business trip.
Comfortable bed and huge bathroom. No traffic jam problem from and to airport as it is just at the exit of the highway towards downtown.
Stayed 3 nights in Apr 2019
Response from Andie Luo Marketing & Communication Assistant Ren on 13 June 2019
Dear customer, Thank you for staying at Renaissance Chengdu Hotel. Thank you very much for your feedback and we are pleased to hear that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back in the near future. Best Regards! Andie Luo Marketing & Communication Assistant Renaissance Chengdu Hotel

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Very clean hotel with food service. Great business hotel not far from the airport
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Mike, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High speed elevators, excellent breakfast buffet, big rooms, working AC, small but usable gym.
Stayed 1 night in Sep 2018
Response from Andie Luo Marketing & Communication Assistant Ren on 25 Sept 2018
Dear customer, Thank you for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Andie Luo Marketing & Communication Assistant Renaissance Chengdu Hotel

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Fantastic Hotel, friendly Staff, Clean and very comfortable bed, nice room, just around the corner a brew pub, restaurants and a WoWo convenience store, also quite close to the airport..
Stayed 1 night in Aug 2018
Response from Andie Luo Marketing & Communication Assistant Ren on 10 Sept 2018
Dear customer, Thank you for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Andie Luo Marketing & Communication Assistant Renaissance Chengdu Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and roomy. Nice staff. The area is a little off the central area, but still convenient. Close to the airport. Enjoyed my stay.
Response from Andie Luo Marketing & Communication Assistant Ren on 12 Apr 2018
Dear customer, Thank you for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Andie Luo Marketing & Communication Assistant Renaissance Chengdu Hotel

10/10 Excellent

Phil, Ryde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
renaissance
Exceptionally spacious rooms with the only blight being noise from the interminable traffic in front facing lower rooms. Wonderful food for all tastes and charming staff.
Stayed 22 nights in Aug 2017
Response from Andie Luo Marketing & Communication Assistant Ren on 22 Sept 2017
Dear customer, Thank you for staying at Renaissance Chengdu Hotel. Thank you very much for your feedback and we are pleased to hear that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back in the near future. Best Regards! Andie Luo Marketing & Communication Assistant Renaissance Chengdu Hotel

8/10 Good

Bing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in.Chengdu
Very comfortable hotel. Service is also very good
Stayed 1 night in Aug 2017
Dear customer, Thank you for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Andie Luo Marketing & Communication Assistant Renaissance Chengdu Hotel

8/10 Good

Vickki, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not far from the airport.
Helpful check-in staff. Were given a free room up-grade and permitted to stay an hour or so after check-out time. Good buffet breakfast. Dinner slightly chaotic by European standards but good food. The restaurant was very busy. Quite a few staff do not speak good English.
Response from Andie Luo Marketing & Communication Assistant Ren on 31 May 2017
Dear customer, Thank you for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely,

10/10 Excellent

MAURICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and great hotel
I recommend to stay 4 nights or more in Chengdu, specially in this hotel...in order to enjoy what the city can offer for tourism. A nice breakfast is very important in China. This Hotel offers you all you want to have a great breakfast.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

pg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel situated at the second ring road
This is the second time for this hotel. We got s luxury room which is extremely spacious. Breakfast is wonderful with every possible food product to suit East and West. The staff are charming and will do everything in their power to please you and there are excellent English speakers at the front desk. We rented a hotel car and driver to go to Leshan and though pricey was a limousine and very smoothly and safely driven in a country of very dangerous driving style though with few serious accidents. We had a water leak in our shower from the floor above and were immediately moved to another room without quibble. I would stay nowhere else.

8/10 Good

Sumit Arvind, Shenzhen

Liked: Cleanliness, staff & service, room comfort
Good place to be.
Good location, polite staff, excellent breakfast, big clean room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for two nights. Clean room and comfy bed. Went to the gym. Not a big one but have the essential machines. The food selection at breakfast is good. Don't forget to try their spicy potatoes. High recommend.

8/10 Good

Bhartendu

Liked: Staff & service, property conditions & facilities, room comfort
Good but not clean.
Stay was good. Staff was friendly but poor cleanses scare me. With small bugs in bed and the carpet was not clean at all. My little one accidentally drop noodle on the floor which was not clean for two days.

10/10 Excellent

Yannan, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room size
Great location, good room size. They give me a pair of tickets to see the great panda. Would stay longer if I had a chance.

10/10 Excellent

alan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at this hotel when it was another brand and there were no service at all, but now it is a Renaissance hotel, its totally different. you get a good welcome in the front lobby and the breakfast service is great where the manager would greet you in a very professional manner.

10/10 Excellent

Karin, Okinawa, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we had more time in this great hotel
Even though we were only there for a late night arrival & early exit, the hotel & staff were wonderful.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
close but far
close to a lot of things thats the good part but no body or very few people speak english . The one very good thing was the concierge some guy name Andy that guy is a star , he will help you anytime he can .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Down and dirty close to second ring road . bad gym
Down and dirty close to second ring road . bad gym.....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very accommodating staff
Clean, well kept hotel with numerous staff all waiting on you hand and foot

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel outside the very centre of Chengdu
This hotel has the friendliest staff whose every moment is to serve. We were allocated a front desk and restaurant excellent English speaker who wre charming. The breakfast was magnificent but all their good was excellent. The prices in the hotel were about twice local prices but cheap compared to UK. Eating out with drinks was typically £5 per head. Chengdu is a brilliant city with over 200 museums and many beautiful garden as well as every designer shop all at world prices.

8/10 Good

Pete k

Liked: Cleanliness, staff & service, room comfort
very good vacation
Hotel staff is very polite and helpful, I would come back to this Hotel next visit

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good business hotel
The front desk can be more helpful but obviously they were understaffed during the fair period

10/10 Excellent

Gregory, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
This hotel is fabulous! The service is amazing. The food and wait staff (including room service) are all spot on. Everyone speaks a communicative language of English. Just a real spoil! Every time we visit Chengdu...this is our go to place to stay and we are never disappointed.

8/10 Good

Pete k

Liked: Cleanliness, staff & service, room comfort
good location, close to everythings
We arrive the hotel in late afternoon, staff are very helpful and showed us where we can go for a nice dinner, they are very friendly

10/10 Excellent

Dean

Liked: Cleanliness, staff & service
excellent hotel for western vi
excellent hotel for western visitors. english is not a problem. beautifully appointed large rooms.

10/10 Excellent

Ex chinese expat

Liked: Cleanliness, staff & service, room comfort
Very Pleased
First time to stay at a 5-star hotel. Compared to what I would pay in the US the price was very good. I greatly enjoyed the experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Daisuke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また使いたいです。
出張で使用。 朝食が少し高め且つ宿泊料にセットに出来ないのが少しマイナス。 ただ徒歩圏内に24時間営業のコンビニもありお酒やおつまみを買うのには便利です。 あとWiFiが上手く繋がらず使えなかったのと有線LANが無かったのが残念なポイント。 それ以外は清潔かつ建物も綺麗なのでおススメです！
Stayed 5 nights in Dec 2019

10/10 Excellent

Sungho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Chen

Liked: Cleanliness, property conditions & facilities
位置不错
位置还是不错的，旁边有很多在当地小有名气的小餐馆、私房菜……但是酒店本身软硬件都一般，空调还坏了
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ottima pulizia, grande gentilezza, disponibiltà, sollecitudine,
Stayed 5 nights in Apr 2019
Response from Andie Luo Marketing & Communication Assistant Ren on 3 May 2019
Dear customer, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Andie Luo Marketing & Communication Assistant Renaissance Chengdu Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019
Response from Andie Luo Marketing & Communication Assistant Ren on 13 June 2019
尊敬的客人， 您好！非常感谢您对成都首座万丽酒店的肯定。 我们非常荣幸地听到您对我们予以肯定，您的好评是我们不断进步的动力所在。 诚挚期待您的下次光临，我们将一如既往地为您提供高品质服务！ Andie Luo 市场传讯助理 成都首座万丽酒店

8/10 Good

ching mei

Liked: Cleanliness, property conditions & facilities, room comfort
整體來說乾淨舒適
Stayed 3 nights in Jan 2019

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sköna sängar
Bra service bra läge nära till det mesta. Sköna sängar rent o fint.
Stayed 6 nights in Nov 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2018

10/10 Excellent

kaku1959, Osaka Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港に近くサービス良し
部屋は新しく快適。清掃も十分。フロントの女性スタッフは中国には珍しく対応が丁寧かつ、英語も完璧だった。スタッフ間の情報伝達も良好。 ロケーション的には空港まで近く、高速の入口に近いので混まない。市内の中心へは少し遠いが、成都のタクシーは安いので全く気にならない。 一泊一万円程なのでコスパは最高。
Stayed 4 nights in Sep 2018
Response from Andie Luo Marketing & Communication Assistant Ren on 10 Sept 2018
Dear customer, Thank you for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Andie Luo Marketing & Communication Assistant Renaissance Chengdu Hotel

10/10 Excellent

Gao, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
这是我第一次访问成都，也是我第一次入住首座万丽酒店，酒店的服务人员非常友善和专业，酒店环境很好，干净整齐！ 每一次需要什么帮助他们都会提出非常专业的建议，谢谢！
Stayed 3 nights in Jul 2018
Response from Andie Luo Marketing & Communication Assistant Ren on 24 July 2018
尊敬的客人， 首先非常感谢您对于酒店的评价。 很高兴您对我们服务的评价，您的称赞就是我们前行的动力。我们会不断努力，创造更为舒适的的入住体验，令您一扫旅途疲惫，活力再出发！ 酒店所有员工期待您的再次下榻，再次对您给予的好评和鼓励表示感谢！ 罗雪芸 市场传讯助理 成都首座万丽酒店

10/10 Excellent

YuHong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Stayed 2 nights in Jun 2018
Response from Andie Luo Marketing & Communication Assistant Ren on 24 July 2018
Dear customer, Thank you for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Andie Luo Marketing & Communication Assistant Renaissance Chengdu Hotel