Top Hotels Near Château des Charmes in Niagara-on-the-Lake from AU$52

"During my stay, there was a strong marijuana smell coming from neighboring rooms and throughout the hallway, despite this being a non-smoking hotel. The smoke caused asthma-related breathing issues and resulted in excessive use of my inhaler throughout the stay. Guests were fraternizing and drinking in the hallways, leaving very little room to comfortably walk through the corridors. Alcohol bottles and trash were also left throughout the hallways for extended periods of time. Several times throughout my stay, I contacted the front desk to complain about the conditions. Security or an officer would briefly clear the hallway, but shortly afterward the same individuals would return, sitting on coolers, drinking, and continuing the disruptive behavior. The issues were ongoing and never properly resolved. The only solution offered by management was for us to move to a downgraded room, which I found very insulting considering we were not the cause of the disturbances or misconduct. Rather than properly addressing the behavior of the disruptive guests, it felt as though we were inconvenienced further for simply expecting a safe and peaceful environment. In addition, the guest children were repeatedly running up and down the hallway playing hockey throughout the evening, including during the hotel’s listed quiet hours. Loud music and excessive noise also continued during those hours, making it difficult to rest and enjoy the stay."

"Nice and clean place"

"Hotel was well maintained, and had great views from the higher floors. We aware that the “exterior rooms” were not as well maintained and are not disability accessible. The hot tub and sauna were also well maintained. We were able to walk to anything we wanted without issues, and felt very close! The parking is a bit small, but was still manageable."

"Great place for the amount of money that you were charged"

"The place is great for all ages. My kids loved the wolf hunting and other paws pass activities! Recommend for family with bigger kids since the water park slides are challenging for little kids."

"Oh my God!! They took the word "Breakfast" to another level. Homemade croissants, coffee, juice of choice in bed followed by the chef serving an exquisite frittata and salad in the nook downstairs. So wonderful!!"

"great location and an enjoyable stay."

"Friendliest staff ever. Great hotel for family. Not only for conference. Great food options / amenities."

"Great location, friendly staff, efficient check in, great room & facilities, clean & tidy, good breakfast, had a wonderful stay."