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"We booked a 'renovated' room with 2 Queen beds and breakfast included in January. Once arrived there, we received a room with 2 double bed into an old crappy section of the hotel, full of construction around the room, and no Breakfast was offered. The staff never advised us or let us know that we were downgraded other than after we complaint and brought theses issues up, so that was rather frustrating. So we complained to the staff, told them that we would have never booked there knowing that we would have this crappy bedroom., The staff told me the see the manager the next day at 9AM. The next day, the manager was not there at 9:15 AM, the staff called the manager, and the manager would not answer his phone. Finally after 3 attempts, they reach the manager, he would not talk to us, would not come to the office to meet us, and he told the staff to only refund us one night out of the 2 nights that we booked. I contacted Hotels.com Customer Service and finally got my 2 nights refund. I would avoid this hotel at all cost, very bad customer service, and very bad accomodation overall."

"Clean rooms, warm pool"

"The rooms where clean. The only issue my husband fell in and could not be assisted even to call an ambulance"

"All kinds of shops and restaurants in the area. It's literally steps from the Confederation Centre of the Arts. Has its own restaurant on site which is excellent in its own right or several others that are in walking distance. Valet service is available. Recommend highly."

"Its incredible hotel , i take 1 night extra eith the family "

"nice lounge"

"Fantastic room renovations."

"Clean room and the breakfast was good along with the meal"

"THE Most comfortable bed I have ever slept on in a hotel!! We were in a superior double room, ground floor, that was accessed from outside. The room was spacious and clean. The bathroom was a decent size but the toilet was tiny and uncomfortable, which isn't a huge deal. The location is great, as it's walking distance to all the shops, restaurants, pubs that are located downtown, and the Confed Centre. The deluxe continental breakfast on a Tuesday morning was good. Hot food included a frittata and breakfast sausages. There was also muffins, cereal, bagels, yogurt, oatmeal. Overall a great stay and would recommend!"