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Reviews of Sleep Inn Charleston

2.5 out of 5
Sleep Inn Charleston
2772 Pennsylvania Ave, Charleston, WV

Reviews

9.2

Wonderful

Rating 10 - Excellent. 575 out of 837 reviews" "
Rating 8 - Good. 197 out of 837 reviews" "
Rating 6 - Okay. 43 out of 837 reviews" "
Rating 4 - Poor. 16 out of 837 reviews" "
Rating 2 - Terrible. 6 out of 837 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. All staff were friendly and helpful.. Especially the morning shift front desk (Sara)
Stayed 2 nights in May 2024
Response from Sara on 13 May 2024
Thank you for those kind words! We are so happy you enjoyed your stay. We hope to see you again!

8/10 Good

Glendon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The accommodations were clean,quiet and comfortable.
Stayed 1 night in Apr 2024
Response from Sara on 3 May 2024
Thank you! We are happy you enjoyed your stay. We hope to see you again.

10/10 Excellent

Willy, Virginia Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and helped us solve a scheduling mistake we made on Expedia. Rooms were clean and newly renovated. Perfect stay for road trip. We will visit them again!
Stayed 1 night in Apr 2024
Response from Sara on 29 Apr 2024
Thank you so much! We are so happy you enjoyed your stay. We hope to see you again!

2/10 Terrible

Cooper

Stayed 2 nights in Apr 2024

10/10 Excellent

Joanne, Guilford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly place. Just off highway. Nothing around except one nice restaurant.
Stayed 1 night in Apr 2024
Response from Sara on 25 Apr 2024
Thank you for taking the time to complete the online survey regarding your stay. We hope to see you again!

8/10 Good

Patrick

Stayed 1 night in Apr 2024
Response from Sara on 15 May 2024
We hope you enjoyed your stay and hope to see you again!

8/10 Good

Hailey

Stayed 1 night in Apr 2024
Response from Sara on 10 May 2024
Thank you for completing the online survey. We hope to see you again!

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern and clean hotel.
Stayed 1 night in Apr 2024
Response from Sara on 20 Apr 2024
Thank you! We are happy you enjoyed your stay! We hope to see you again!

8/10 Good

Kerry

Stayed 1 night in Apr 2024
Response from Sara on 6 May 2024
Thank you for completing the online survey regarding your stay. We hope to see you again!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean everywhere.
Stayed 1 night in Apr 2024
Response from Sara on 8 Apr 2024
Thank you so much for the kind words. We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Jatinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s good place to stay
Stayed 1 night in Apr 2024
Response from Sara on 8 Apr 2024
Thank you! We are happy you enjoyed your stay. We hope to see you again!

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is fine for people passing through on the interstate, but it seems overpriced for the quality. -- The bed was too hard for me. -- The shower did not work. -- The breakfast was the same fare offered in less expensive hotels (scrambled eggs, waffles, and other such unhealthy fare). If the experience had been pleasant, I would have stayed there again on my return trip. But overall it was disappointing.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Good breakfast Very quiet Nice staff
Stayed 1 night in Apr 2024
Response from Sara on 5 Apr 2024
Thank you! We appreciate the positive feedback. We hope to see you again!

10/10 Excellent

carolyn a

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice hotel. They got everything right.
Stayed 1 night in Apr 2024
Response from Sara on 5 Apr 2024
Thank you so much for the kind words! We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Laura, Winslow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and informative on our arrival. The rooms were clean and the location from the interstate was perfect for our road trip stopping point.
Stayed 1 night in Mar 2024
Response from Sara on 2 Apr 2024
Thank you! We are so happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean hotel. Very friendly staff. Super comfy bed and pillows.
Stayed 1 night in Mar 2024
Response from Sara on 25 Mar 2024
Thank you! We are so happy you enjoyed your stay. We hope to see you again.

8/10 Good

linda

Travelled with family
Professional staff. Bed was comfortable
Stayed 1 night in Mar 2024
Response from Sara on 25 Mar 2024
Thank you for the kind words. We hope to see you again!

2/10 Terrible

Andrea

Travelled with partner
The interstate noise was horrible. The bed was horrible and the heating and cooling was horrible
Stayed 1 night in Mar 2024

6/10 Okay

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay! It was nice and quiet. Loved the hru uh options
Stayed 2 nights in Mar 2024
Response from Sara on 12 Mar 2024
Thank you! We are happy you enjoyed your stay.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Mar 2024
Response from Sara on 12 Mar 2024
Thank you. We are happy you enjoyed your stay. We hope to see you again.

2/10 Terrible

Erika

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had roaches in our room and when we told the front desk they offered to move us to the room next door. They didn’t seem to care they had roaches!
Stayed 2 nights in Jan 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Amenities, property conditions & facilities
I was pleasantly surprised during my stay for such a low cost
Stayed 1 night in Mar 2024
Response from Sara on 4 Mar 2024
Thank you so much! We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Cheryl, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the shower was excellent Traffic noise from I79 was a bit bothersome as the off ramp was right beside the hotel. However this did make it convenient.
Stayed 1 night in Mar 2024
Response from Sara on 4 Mar 2024
Thank you so much for the positive feedback! We are so happy you enjoyed your stay. We hope to see you again.

10/10 Excellent

ruhler99

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, the bed was comfortable and staff was friendly. Breakfast was great before we left in the morning. Will stay again!
Stayed 1 night in Feb 2024
Response from Sara on 26 Feb 2024
Thank you! We are so happy you enjoyed your stay with us. Thank you so much for the kind words. We hope to see you again!

8/10 Good

linda

Travelled with family
Very professional staff, comfortable beds and breakfast was good.
Stayed 2 nights in Feb 2024
Response from Sara on 26 Feb 2024
Thank you! We are happy you enjoyed your stay with us. We hope to see you again!

6/10 Okay

Justin

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Sara on 18 Feb 2024
Thank you for completing the online survey regarding your stay. We hope you to see you again!

10/10 Excellent

Louann

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Beds were very comfortable
Stayed 1 night in Feb 2024
Response from Sara on 16 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again.

10/10 Excellent

Stephen

Liked: Amenities
Nice folks
Stayed 1 night in Feb 2024
Response from Sara on 13 Feb 2024
Thank you! We are happy you enjoyed your stay.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sara on 13 Feb 2024
We are happy you enjoyed your stay!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Staff very friendly, quick check in. Rooms very clean, beds comfy. Breakfast good. Only suggestion need recycling bins in rooms.
Stayed 1 night in Jan 2024
Response from Sara on 13 Feb 2024
Thank you! We are so happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Duane

Liked: Property conditions & facilities
Staff was great ! Little extras to make me feel welcome
Stayed 1 night in Jan 2024
Response from Sara on 16 Feb 2024
Thank you! We look forward to seeing you again!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sara on 19 Mar 2024
We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

kayce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe
Super clean which is the most important thing to me! Seemed safe. The bed was very firm which I did not love.
Stayed 1 night in Jan 2024
Response from Sara on 13 Feb 2024
Thank you! We hope to see you again.

10/10 Excellent

Anne. G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel -- very clean - well priced
Stayed 1 night in Dec 2023
Response from Sara on 16 Feb 2024
Thank you! We are happy you enjoyed your stay!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sara on 16 Feb 2024
We hope you enjoyed your stay and hope to see you again.

10/10 Excellent

Race

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sara on 16 Feb 2024
Thank you! We are happy you enjoyed your stay!

10/10 Excellent

Ninette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sara on 16 Feb 2024
Thank you! We are happy you enjoyed your stay.

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super people.
Everyone at this hotel was super professional. Amy at check in was above amazing though. She was terrific for our check in but later I overheard her checking in another customer and I was impressed with the patience and care she took to make sure they were comfortable and had their needs met. It’s not the fanciest place but you’d be hard pressed to find better customer service anywhere. Also the Xmas tree in the lobby is gorgeous.
Stayed 1 night in Dec 2023
Response from Sara on 16 Feb 2024
Thank you for your kind words. We are so happy you enjoyed your stay. We hope to see you again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to highway
Very clean! Nice part of town.
Stayed 3 nights in Dec 2023
Response from Sara on 16 Feb 2024
Thank you. We are happy you enjoyed your stay! We hope to see you again!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice very clean room. Great experience with check in staff. Good breakfast choices. Very satisfied with our stay.
Stayed 1 night in Dec 2023
Response from Sara on 16 Feb 2024
Thank you so much for your kind words. We are so happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Thomas D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff from the front desk to those cleaning our room were great. Hotel very clean and more than the usual hotel breakfast
Stayed 4 nights in Dec 2023
Response from Sara on 16 Feb 2024
Thank you so much! We are happy you enjoyed your stay and hope to see you again!

10/10 Excellent

neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sara on 16 Feb 2024
Thank you! We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room waa clean and the staff were helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good enough
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean, neat room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean.
Very clean, and very friendly staff.
Stayed 1 night in Dec 2023
Response from Sara on 5 Dec 2023
Thank you! We are happy you enjoyed your stay. We hope to see you again!