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"We unfortunately could not stay in the hotel due to change of plan at last minute, but the hotel staff got in touch with us to make sure we would be only charged for a single night which was much appreciated. "

"The hotel is incredibly beautiful, very clean and the staff is like no other. They really helped us during our stay and were super nice."

"Great character property with a peaceful feel in the courtyard The staff on duty were excellent ( Heidi gave us a lot of care and a lovely Cappuccino) Staff who arranged taxi very good Great to be inside the City walls "

"Very unique experience, located in the heart of the ancient city. Breakfast was not huge but very tasty and accommodated a few things for us. The staff was super friendly and some of them spoke good English. They even gave us a little present before leaving."

"Overall a good stay and the staff was nice. Our room smelled(old cigarette smoke or paint) a lot which was the only drawback with our stay. "

"Super friendly staff and pretty hotel right in the ancient city"

"Staff very helpful, clean and good location "

"Wonderful hotel set in an ancient mansion. Staff were helpful and friendly and focused on improving the guest experience. Wonderful breakfast whether you ordered Western or Chinese. We ate the special set menu dinner. Definitely the best restaurant in Pingyao. Staff had a proficient level of English which enabled us to have a better experience visiting the historical sights in the walled city. Our two night stay was a five star experience."

"Classic accommodations and lovely layout that fits the old city center."

"kind people"