Chacchoben Ruins Tours and Activities

We have stayed at Rayal Haciendas several times. We always stay the week prior to the resort closure for 1 week for maintenance. This year their breakfast, lunch and dinner offerings were very slim due to a restaurant buffet closure being replaced with a very LIMITED buffet. Since we have been in the past and we know what to expect- this was very disappointing. We ended up with reservations every night and ate the same thing every night for dinner- the point of having multiple restaurants is to have variety. Additionally, their closed restaurants often features dinner shows that weren't available as well. Finally on Friday- they had begun draining the pool early. Pretty annoying that we missed out on multiple things so they can get an early start- next time just close the whole resort for 2 weeks- instead of limiting the experience for paying guests. Usually, we are very satisfied with this resort- otherwise we wouldn't have returned 4x. On a positive note- the staff are very kind, thoughtful, and helpful- always wanting to provide the best service to the guests. They are our favorite part, they always remember us and what we like. We appreciate them especially :)

This is our ninth time to stay here, but the first in ten years. The nighttime restaurant food quality is significantly diminished, while the daytime offerings were about the same. The nightly entertainment outdoors was extremely loud from 8 p.m. to 10:00 p.m. Not conductive to a quiet place to watch the sunset or go to bed early. The staff is EXCELLENT and very attentive.

I loved how all the staff was so willing to grab food and drinks anytime during the day. So kind