Chacchoben Ruins Tours and Activities

This was our second time staying at this resort and we enjoyed every second of it!! Upon arrival we had a VIP check in, fast and prompt. We arrived early and although the check in was not until 3 pm, we were able to use all amenities right away. Excellent room service, our room was cleaned every day, and mini bar refilled with water, sodas and beer. Food was great, wide variety of meals, fresh and delicious ! Many restaurants to choose from, offering delicious specialties, our favorite was the White Box. Open buffet all day provided great options for adults and kids. The coffee place was exceptional!!! Fast and polite staff. Entertainment was ok, but the highlight was that resort offers free supervised and very safe kids club, which was priceless, so my husband and I were able to enjoy lunch alone, and relax at adults only pool sections. Pools are great, few to choose from, amazing views from every corner! The only downside is that the beach does not have enough lounges and chairs. I wasn’t impressed by the beach because of the seaweeds, but thats typical for Cancun at this time. Overall, we had a great stay and would love to return again!

Traveled with family and two small children, age 2 and 5. The hotel is beautiful and clean. The food at all restaurants and amazing. Food truck and food by the pool is also great. The breakfast buffet is also outstanding. The spa my husband used was beautiful. The shows at night were very entertaining for adults and children. The carousel was fun for young children. The kids club was so nice for kids ages 5 and up. But the best of all was the staff, outstanding service. Very attentive, nice and professional. Our bell boy, Adrian who walked us up to our room on day one and walk us to our car on our last day was so nice. Lastly, Rosa and Ada who were staff at the lobby were the sweetest and most kindest. Remembered our names and were so nice to my little boys. Every chance they get they offered drinks and asked how everything was going. Also the staff by the pool are very fast with drinks and food. They helped out with finding chairs to sit and obtain umbrella for our kids. 10/10 hotel all due to the staff and food. Food is very important to me. Everything was clean, turn down service was impeccable. Only negative which really the hotel can’t control is the beach, unusable due to seaweed and rocky. Also when taking a shower the water smelled bad. Would definitely come back and will recommend to anyone traveling with kids.

It was a great place with amazing staff. I will be back.