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"They turn off the elevators at 10 pm till 6 am. They close the pool at 8:30pm. I had to change rooms because of the elevators."

"Good hotel at a good rate"

"El lugar tiene una vista preciosa en dirección a la playa de Guayabitos. Los temas que podrían mejorar son: 1. El acceso: yo fui el fin de semana de pascua y estaban arreglando, para acceder estaba muy complicado porque si no era en auto, tenías que caminar bastante. La sugerencia es que pregunten por dónde pueden entrar, porque cuando llegue, la entrada principal estaba cerrada y debíamos rodear; aunado a que como están arreglando, los taxis ya no quieren ir para allá porque los autos se patinan horrible. 2. El servicio de agua caliente y agua para servicio: a la llegada no había agua caliente para bañarnos, en la noche mandamos msj y fue hasta ese momento que nos fueron a prender el boiler. Nos quedamos sin agua para el baño o para lavarnos las manos en la madrugada, el agua se restauró hasta las 8:00 am del domingo. 3. Check out: ojalá pudieran extender el check out a la 1:00 pm, la página de expedia dice que es a las 12:00 pm, pero al momento de liquidar la habitación, te dicen que la salida es las 11:00 am. Lo que es de destacar, es que afortunadamente cuando llegamos, el dueño del lugar nos apoyó a subirnos a la zona de las cabañas, el señor fue muy amable."

"Incredible service. Wonderful experience "

"My husband and I had a wonderful stay at this hotel. It is slightly off the beaten path, which made it quiet and enjoyable for us. We walked to the beach and to “downtown” San Poncho every day. The restaurant at the hotel was wonderful we enjoyed amazing fresh fruit and delicious coffee every morning and we had dinner there one night as well, all were 10/10. The staff was lovely and helpful. We would absolutely stay here again. "

"Todo excelente, ya he venido varias veces y siempre todo muy ordenado y limpio."

"We booked a room with an ocean view, which was just spectacular. Our last night we had a full moon and the light shining on the bay was so beautiful from our window. All the staff we encountered were so friendly and helpful. Parking was available and secure. "

" Rosewood Mandarina is undeniably a stunning property. The setting is breathtaking, with lush grounds, beautiful beaches, and thoughtfully designed rooms that feel both luxurious and serene. The accommodations were a highlight—spacious, well-appointed, and seamlessly integrated into the natural surroundings. That said, the overall experience was mixed. While the service was good, it lacked consistency and didn’t always meet the level one would expect at this price point. The dining was also just okay—pleasant, but not particularly memorable compared to other properties of this caliber. We enjoyed certain activities, particularly the polo experience, which was a standout. However, other offerings such as the hiking and meditation experiences felt underwhelming and not especially well executed. Our stay took an unexpected turn when we were unable to leave due to a cartel safety situation, requiring us to extend our stay by five additional days. While the team did their best under difficult circumstances and graciously comped one night, we felt there could have been more proactive guidance—particularly from the concierge—around support options such as travel insurance or alternative arrangements, given the significant added expense. The spa is well done, though pricing felt excessive even by New York standards, and the gym is adequate. The butler service is a n"

"Overall, my stay was good and I enjoyed the experience. The room was clean and the staff were friendly and helpful throughout my visit. The amenities were nice and everything was generally well maintained. However, the WiFi was inconsistent and difficult to rely on at times, which was a bit frustrating. Also, the music at night could get pretty loud, making it harder to relax or sleep. Aside from those issues, it was still a solid stay and I would consider coming back with those things in mind."