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"Breakfast staff did not check back with us at any point in our time in the restaurant. Coffee not refilled. No salt or pepper available "

"Friendly staff, clean room and clean common places. Gym and pool area were nice too"

"I did a short stay but can I say excellent customer service from the check in process to the staff at the bar. Will be back soon"

"Excellent price value relationship "

"We did self park. Parking lot was right behind the hotel. The room and view were fine. Only issue was the tv, safe and refrigerator were all unplugged. We had to call maintenance. Also, the bathrooms appeared clean but there were several hairs in the shower. I hate seeing that. "

"Unfriendly staff"

"The only negative note I had was I wanted to be able to go to my balcony to check out the city from my room but besides that. I had a WONDERFUL stay. The rooms were nicely organized and cleaned and the showers felt amazing. If I ever go to Chicago, i will definitely book with them again! "

"Unfortunately it wasn’t a great stay. Our room was not serviced for two of the four days, despite asking for it. In addition, the outdoor pool was closed for the duration of the stay despite being advertised on booking and was one of the reasons the hotel was booked. Breakfast was good but has an awkward system where a credit is allocated and if it’s exceeded it’s charged to your room, could be better. "

"Great Horel, located in the middle of Chicago. Everything was local and we had a great time."