Top Hotels Near Caticlan Jetty Port in Malay from AU$26

"I recently stayed at Henann Regency & Spa and found the overall experience disappointing. From the moment of arrival, the reception lacked warmth and hospitality. The staff immediately requested the deposit without offering a proper greeting, welcome drink, or even a simple inquiry about our journey. These small gestures would have made a meaningful difference. Upon entering our room, I took a quick shower and discovered that the drain was clogged, causing water to back up. Attempts to contact housekeeping were unsuccessful as the phone was not working, and my partner had to go to reception to report the issue. When maintenance arrived, he promptly attributed the problem to hair in the drain, despite the fact that I had not washed my hair. We were then relocated to the adjacent room; however, the Wi-Fi connection there was consistently poor throughout our stay. It was only the night before our departure that a staff member informed us that certain rooms have Wi-Fi dead spots, including ours. If this is a known issue, appropriate measures such as installing Wi-Fi boosters should be implemented. At the breakfast buffet, no explanation of the process was provided, leaving us to navigate it on our own. The check-out experience was similarly unsatisfactory. The receptionist did not inquire about our stay and immediately proceeded to deduct a fee from the deposit due to a lost key card. When I requested a feedback form, her tone was discourteous, and she stated it would be provided"

"Good breakfast with good service Staff is friendly Clean pool and good view from the sky pool and bar!"

"If you want to be closer to the airport, then this is a so so inn for you, but be aware that staff are not so accommodating, no basic HRM training, room has webs on the corner, no blackout curtains, no proper insulations that is why the owner will call “noisy guest” when they talk in the room, loud music until 12AM when you decided to sleep early to catch up a flight. But if you want comfort, then this place is not for you. "

"Staff was great Room was a bit dusty Restroom needed attention Under the sink cabinet a bit of water leakage causing the room to smell musty overtime Pool was excellent to use just pay 200 a day per person Room was quiet which was great to sleep Get ready to walk up the hill great way to get your exercise"

"Clean room"

"This is the most luxurious place we have stayed at and the staff was very attentive and friendly. There were a few things that needed to be fixed but it was an over-the-top experience overall. "