Castropol Hotels, Medellin

"At night noisy cz of district music"

"The staff serving breakfast were amazing as well as the front desk."

"This hotel was beyond expectations beautiful chic and a great location great breakfast and service I would definitely recommend and I would love to stay here again "

"Lady that check us in and out was a complete nightmare. Rude from the very moment we walked in. We made our reservation through Expedia and had made some changes on our reservation and had proof and she refuse to honor it and wouldn’t let us check in until we added a new room for an extra guest that was part of the reservation. We even asked if we could just check in to leave the stuff in the room until we could figure it out and refused. Also we were told it was a family friendly hotel and brought our 10 year old to be told by her that he was not allowed with us at the restaurants at the hotel. One of the reasons we booked it was bc of the rooftop, we even asked if we could go in the morning with him and just said no. Was not helpful at all and made our first time in Medellin a complete hell. She knew our reservation was not refundable and took advantage of the situation to make us pay more. Never been treated like this before. Everyone else was very nice and helpful and even when we went to do our check out which it was a day earlier bc she refused to changed it, she had the same nasty attitude with us. "

"The breakfast is amazing! The restaurants and the rooftop bar are excellent as well."

"The room needs some maintenance, the staff very friendly and helpful. The breakfast is delicious the services are great especially Cecilia some people in the entrance and front desk are very friendly and very knowledgeable. The waitress Michell and other are very unfriendly. "

"Excellent service. Staff friendly."

"Please get the room with the city view! It was hands down the most memorable place in our time visiting Medellin. The view is just amazing. The breakfast was outstanding. The attention 10/10. The area is quiet and only 8 min. from el Poblado. The staff super helpful. Just the best hotel I’ve been to in a long time. I will be booking again soon, well worth it."

"Yes amazing buffet "