Luxury Hotels & Resorts in Castelo

"Clean room with a view; friendly staff; beach view; great pool "

"We had an unforgettable stay at Tivoli Resort, thanks to the incredible customer service. I especially want to thank Mariana and Luminita at the guest service desk. During our stay, I had a sudden health issue that required an emergency visit. Since we don’t speak Portuguese, Luminita immediately called multiple hospitals on my behalf, spending over an hour until she found a private hospital in Faro that could see me. She even lent me her personal phone so I could reach my insurance company in Canada. The next day, when I needed a follow-up appointment, Mariana kindly helped me again by contacting the insurance company to make sure everything was approved. Later, when we checked out, we realized there was a mistake on our flight ticket. Mariana patiently contacted the airline and airport until the issue was solved. The service here was beyond exceptional—every staff member we met was professional, patient, and truly guest-oriented. The resort itself is stunning, with the most beautiful views I’ve ever seen at a hotel. The breakfast buffet was excellent, with high-quality food and even champagne to enjoy. We had such a wonderful experience and will definitely come back again. Highly recommended!"

"The lady reception is so lovely i really dont remember her name she has red hair she is one in a million so our the other reception staff they go above and beyond 2 nights i stayed but will be back Thank you for everything "

"It was our second year in a row visiting this hotel - 2 adults and a 4 year old. We were very lucky to be upgraded to a one bedroom apartment on the top floor with lovely sea views. The staff are very friendly and helpful, especially with children. The hotel is in a lovely quiet safe area but just a short taxi ride to the busy marina. The new fountains were a lovely addition. The hotel is very clean. The rooms a little bit dated but it didn't bother us, once they were clean. "

"Excellent hotel, great to be so close to the beach and marina, but still peaceful. The pools are amazing and staff were extremely helpful. Would definitely recommend and come back for longer!"

"Great location. Clean. Very attentive service. One thing though - be sure to ask to stay in the main tower."

"Food was excellent "

"Amazing place and reminds me so much of 5 star hotels in Dubai. "

"Property and staff is fantastic. Amazing place to spend some time. Food on resort is pricy and beach service was somewhat slow. Otherwise a fantastic stay with really nice hotel rooms. "