So - I booked a Junior Suite "with a view", paid extra for the view. On check in - was given a room on level 1, ask if there is a higher level available...No. I asked if the room has a view - no - you booked a suite, no view. I explained that I did book a view - and was asked to prove it. So I pulled up my confirmation, sure enough "junior suite with views" - got a snort from receptionist. She would not change the room. So I said I would like to cancel - she said I can cancel but there is no refund. I explained that they are not apparently not prepared to supply the room I booked - to which she actually said, and I quote - "Go and complain to Expedia. You are THEIR PROBLEM. YOU ARE NOT OUR PROBLEM". If she could have spat at me, I'm pretty sure she would have. Silly me, thinking that I'm a PAYING GUEST, when in fact, I'm a PROBLEM, and Expedia's problem at that. I don't think I have EVER experienced such rudeness, in 30 years of travelling.
So I had no choice but to stay - the room indeed, did NOT have the views I had specifically paid extra for. The balcony door was broken at the top hinge, the previous guests beer cans were on the balcony, and there was tin of tuna or fish like substance on the roof right next to the balcony. Smelled lovely. But of course, no point bringing this up with anyone, when they've made it clear that I'm "Expedia's Problem".....the house keeping staff were quite nice - and obviously went to a different customer service school.