Casa Grande Hotels, Sao Paulo

"Call it being unlucky, inhad a bad experience with Bristol hotel. Upon check in in the early evening, I was given a room on the 5th floor. When I got there the room wasn't made up - the used towels, were on thr bed, which wasnt made from previous guest/s etc. Took photo and went down to the reception to ask another room. The gentleman who was there was very apologetic and told me that I will get an updated room as an excuse on the 10th floor. Went there, and again, the room wasn't made/clean from the previous gues. Went for a 2nd time downstairs to reception, where again, the gentleman was apologetic and I was given a 3rd room on the 11th floor. Went there, room was made. Went to the bathroom to take a shower. After my shower I got out and there were no towels anywhere in the room. Had do call reception and ask for towels."

"Didn't stay for breakfast. "

"No vehicle"

"I asked for a refund, I never checked into the hotel and as well the customer service representative called and gave me no update on the refund!"

"Airport shuttle, on time always. Room clean... Staff ok."

"breakfast good"

"Menu was good but not much options for vegetarians."

"Had a great stay at the Amelia. The staff was very friendly and helpful, the room was great & we were very happy with our overall experience "

"Friendly staff. Business hotel. Rooms interior is basic"