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Arsenal Hotel

Photo gallery for Arsenal Hotel

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Overview of Arsenal Hotel

VIP Access

Arsenal Hotel

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar

Explore the area

  • Popular LocationClock Tower12 min walk
  • Popular LocationIndia Catalina Monument15 min walk
  • Popular LocationCasa del Marques de Premio Real16 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)8 min drive

Choose dates to view prices

About this area

Cartagena

Arsenal Hotel is located in Cartagena Walled City, a neighbourhood in Cartagena, and is in the historical district and near the beach. Ciudad Movil Cultural Center and Colon Theater are cultural highlights, and some of the area's notable landmarks include San Roque Church and Trinidad Square. Looking to enjoy an event or a game while in town? See what's happening at Estadio De Softbol De Chiquinquira or November 11th Stadium. Take the opportunity to explore the area for outdoor excitement like ecotours and other activities like segway rentals/tours.

What's nearby

  • Santisima Trinidad Church - 5 min walk
  • Trinidad Square - 5 min walk
  • Clock Tower - 12 min walk
  • India Catalina Monument - 15 min walk
  • Casa del Marques de Premio Real - 16 min walk

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 8 min drive

Restaurants

  • Red Knife — 1 min walk
  • Basilica - 3 min walk
  • Oh! Lala - 4 min walk
  • La Cocina de Pepina - 4 min walk
  • Mister Babilla - 4 min walk

About this property

Arsenal Hotel

Romantic Cartagena hotel in Cartagena Walled City, near Santisima Trinidad Church
Along with a restaurant, this smoke-free hotel has an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a poolside bar, 2 coffee shops/cafés and a snack bar/deli are on-site. All 72 soundproofed rooms feature free WiFi and pillowtop beds. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also appreciate thoughtful touches such as slippers and children's slippers.
Arsenal Hotel offers 72 forms of accommodation with iPod docking stations and minibars. Beds feature pillowtop mattresses. 42-inch Flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as telephones; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (COP 25000 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: COP 400000 for adults and COP 35000 for children
  • 1 restaurant and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Art gallery
  • Outdoor pool
  • Spa services

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • A meeting room

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Massage - deep-tissue

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar
  • Fridge

More

  • Children's slippers
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after 1 January 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: COP 400000 for adults and COP 35000 for children (approximately)
  • Airport shuttle fee: COP 120000 per vehicle (roundtrip, maximum occupancy 3)
  • Self-parking fee: COP 25000 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Allure Chocolat
Allure Chocolat Cartagena
Allure Chocolat Hotel
Allure Chocolat Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel
Allure Chocolat Karisma Hotels Resorts Cartagena
Allure Chocolat by Karisma Hotels Resorts
ure Chocolat Karisma s s Cart
Arsenal Hotel Hotel
Arsenal Hotel Cartagena
Arsenal Hotel Hotel Cartagena
Allure Chocolat by Karisma Hotels Resorts

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 452 out of 680 reviews
5 - Excellent 66%
Rating 4 - Good. 155 out of 680 reviews
4 - Good 23%
Rating 3 - Okay. 45 out of 680 reviews
3 - Okay 7%
Rating 2 - Poor. 16 out of 680 reviews
2 - Poor 2%
Rating 1 - Terrible. 12 out of 680 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Nice city views
Stayed 1 night in Oct 2021

2/5 Poor

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They advertised as a boutique luxury hotel and our room was terrible, there was a huge chunk of human hair in the shower that also was missing a glass door. This is an expensive hotel for Colombia totally not worth the money. The location is very convenient since is only a short walk from the Bodeguita and next to the Rum Restaurant that is a delight, breakfast was really good but they even charged me for an extra coffee.
Stayed 1 night in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionists , wait staff, & concierge really gave me the vip respect and treatment. I felt really comfortable asking them for anything. I solo traveled as a woman for this trip and it was no problem for them to have your geolocation via whatsapp. When the atm was all Spanish, they answered my whatsapp call so they can walk me through the withdrawal. And their resto recos were really phenomenal.
Stayed 2 nights in Oct 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice
Stayed 2 nights in Oct 2021

3/5 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
The pool is way too small. There are only 4 lounge chairs. The luxury rooms have adjoining doors to the next room. You can hear everything in the other room.
Stayed 3 nights in Sep 2021