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"The private island is stunning, but the service was inconsistent. It appears the team may be short-staffed or in need of additional training—at times, there was only one waiter managing 10 to 20 guests. While some staff members were exceptionally friendly and prompt, others were unfortunately slow and lacked urgency."

"Drinks & pool"

"We stayed in the West Tower of The Royal and the hotel room could definitely use some updating/carpet cleaning. We loved the resort grounds itself… the pools/beaches/waterpark/aquarium were amazing. The biggest downfall of all was the staff of the Atlantis. 90% of the staff were very rude and not helpful at all. Despite our love of the resort grounds, we probably will not return to Atlantis due to the staff."

"I enjoyed everything about the property "

"It is a great resort to stay at in San Juan. The umbrellas and towels were free to use. The beach and pool are very nice and the staff was super friendly."

"Me gustó bastante el área de entretenimiento del área de la piscina en especial a Beyonce y María. El hotel está lindo pero deberían de mejorar área de la limpieza, esas toallas estaban manchadas, ascensores dañados casi todos, aires no servían tenían abanicos de techo y todos apagados, mala experiencia con los restaurantes."

"The best"

"Amazing staff there is friendly food was good I loved it will be back "

"The staff are fairly friendly but overall not a good resort. The hotel is outdated and a lot of people complained that their room had no AC. Fortunately ours did, but we found a large spider in the room, heard what sounded like a homicide next door, the power went out at some point, and the food is terrible. Some of the staff were friendly but the rest were unprofessional. The bar staff hits on women and tells them to meet them in bathrooms “to kiss.” I don’t complain much, but this resort deserves the bad review. It is still an expensive vacation and it did not hold its value at all. They have zero interest in refunding you in any way for the trouble. "