Dear Clare, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our rooms immaculate and the overall condition of Mercure Cardiff North to be up to your satisfaction. It is our priority to provide a comfortable and well-appointed environment for our guests.We regret to hear about your dissatisfaction with the parking fee. Please understand that our parking charge is in place to ensure that our facilities are maintained to a high standard for our guests. We strive to provide clear information about any additional costs and we are currently reviewing our policies to enhance our guests' experience.We also take note of your thoughts on our service. Our team is committed to delivering exceptional service and we will continue to strive for improvement in this area. Your comments regarding the room amenities are much appreciated and we're glad you enjoyed the conveniences provided in your room.We hope to welcome you back. Best wishes,Atanas Mladenov, Front Office Manager

Dear Paul,Thank you for such a great review.It brings us immense joy to know that our dedication to maintaining impeccable cleanliness and providing top-notch amenities has resonated so well with you. Our team takes great pride in the condition of Mercure Cardiff North and is thrilled to receive such high praise for their efforts. Your acknowledgment of the exceptional service you received is truly motivating for us all.Thank you once again for choosing our hotel for your stays in recent weeks. We are delighted to have been your chosen accommodation and look forward to continuing to exceed your expectations.We look forward to a return visit from you in the future.Best wishes,Atanas Mladenov, Front Office Manager

Dear Antony,Thank you for taking the time to review your stay.We are delighted to hear that the culinary offerings at our RGB Restaurant greatly pleased you and that the comfort of our beds contributed positively to your stay.However, we regret to learn about your dissatisfaction with the room lighting and the cleanliness of the tea tray and cups. Please rest assured that this is not reflective of our usual standards, and we will review our housekeeping protocols to ensure such oversights are not repeated. Our aim at Mercure Cardiff North is to provide a clean and welcoming environment for all our guests.We also take pride in the modern décor of our hotel and are glad that the interior exceeded your expectations upon arrival. It is our hope that the conveniences and amenities we offer, such as the comfortable beds and quality dining, will encourage you to consider us for your future lodging needs.We look forward to welcoming you back.Best regards,Dorota Price, General Manager

Dear Paul,Thank you for sharing your review.We are delighted to hear that you found our hotel very clean and appreciated the spaciousness of our lobby and lounge. It is gratifying to learn that our staff's service met your expectations, contributing to a positive experience at Mercure Cardiff North.However, we regret to hear of your concerns regarding the parking fee and the variety of our food menu. We aim to provide a competitive parking rate and will certainly review your comments in our ongoing efforts to enhance guest experiences. As for the dining options, our RGB Restaurant takes pride in its varied menu, but we understand the importance of rotating our offerings to ensure our guests have an enjoyable culinary experience during extended stays. Your insights are invaluable to us.We hope to be able to welcome you again in the future.Best regards,Dorota Price, General Manager

Dear Damian,Thank you for sharing your review.We are thrilled to hear that you found our staff friendly and efficient, and that our facilities catered well to your furry companion. It's also gratifying to know that the location and the ease of parking added to the convenience of your stay, despite the small extra cost.Your appreciation for our breakfast buffet and the cleanliness of your room is much valued, and we are delighted that these aspects contributed positively to your stay. We also take pride in the condition of our hotel and the level of service we offer, so your kind remarks are especially rewarding.It's wonderful to know that our room amenities met your expectations and provided comfort during your time with us.We all hope that we will have the chance to welcome you back on another occasion. Kindest regards,Atanas MladenovFront Office Manager

Dear Sir,Thank you for taking the time to share your review.We are truly sorry to hear that your stay did not meet your expectations, particularly regarding the noise levels. We aim to provide a restful environment for our guests, and we regret any disturbances that you encountered. While we understand that the quality of breakfast is a matter of personal taste, we are committed to offering a varied menu to suit a range of preferences. We apologise if our selection did not align with your expectations on this occasion, and will consider your feedback as we continue to improve our guest experience.Nevertheless, it's reassuring to know that you found our staff to be helpful, as our team is dedicated to providing the best service possible.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Dorota Price, General Manager

Dear Matthew,Thank you for taking the time to share your review.It's disheartening to learn that the location of our hotel was not as you anticipated. Our quiet residential area is indeed a short distance from the vibrant Docklands, and we strive to ensure all guests are aware of our location when booking. We also sincerely apologize for any unwelcoming interaction encountered at reception. Courtesy is a cornerstone of our service philosophy, and it's concerning to hear of your partner's experience. We’ll be sure to investigate your concerns internally.We also understand your disappointment regarding the room size and lack of a refrigerator in the classic room. Our Privilege rooms offer additional amenities, including a mini refrigerator, which may better suit your preferences for a future stay. Furthermore, your comments on the dining experience and the side order error have been noted; we usually pride ourselves on our culinary offerings and regret that it fell short. The feedback on drink prices will also be taken into consideration, as we aim to provide value in all aspects of our service.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Dorota Price, General Manager

Dear Guest,Thank you for taking the time to provide valuable feedback on your recent stay with us.It is heartening to hear your appreciation for the cleanliness and maintenance of our hotel, as well as the spaciousness of our lounge area. We regret to hear your remarks concerning the gents toilet, and we will certainly look into this matter to ensure that our high standards of hygiene are upheld throughout all facilities. Likewise, we take your comments regarding our bar service seriously and will reflect on how we can enhance our customer service training. Your commendation for our reception staff is greatly valued, and we are pleased that their service contributed positively to your experience at Mercure Cardiff North.We hope we will have the opportunity to see you again in the future. Best regards,Dorota Price, General Manager

Dear Sandra,Thank you very much for your feedback.We're delighted to hear that you found our room cleanliness, hotel condition, service, and amenities to be exceptional. It's wonderful to know that our efforts to provide top-notch accommodations and service are appreciated by our guests. However, we're truly sorry to hear about the disturbance caused by a barking dog. While we are a pet-friendly hotel, we strive to ensure that all our guests have a restful experience and we regret any inconvenience this may have caused you.We hope to welcome you back. Best wishes,Dorota Price, General Manager

Dear Matt,Please accept our thanks for taking the time to review your visit.We're thrilled to hear that the modern and well-maintained interior of our establishment met your expectations. Our team is also pleased that you found the room's cleanliness and overall hotel condition to be impeccable. Regarding the fitness centre, we appreciate your feedback and would like to note that while we do offer a selection of equipment for our guests' wellness needs, we understand that fitness enthusiasts might miss the presence of free weights. Please rest assured that we are constantly looking at ways to enhance our guest amenities.We hope to have the occasion to welcome you back in the near future.Kind regards,Dorota Price, General Manager

Dear Shubha,Thank you for sharing this review.We are pleased that we were able to meet your expectations.It would be a pleasure to have you return on a future occasion.Best wishes,Dorota Price, General Manager

Dear Floyd,Thank you for sharing your review.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We hope you will come and stay with us again. Best wishes,Dorota Price, General Manager

Dear Derek,Thank you for taking the time to share your opinion with us regarding your stay.We're glad to hear that you chose to stay with us again. As we continuously strive to provide excellent service, we regret to hear that the parking fee did not meet your expectations. We introduced a parking fee to ensure that our facilities can be adequately maintained and secure for all our guests. Rest assured, we are committed to offering value through our amenities and services.We hope to welcome you back on future occasions.Best wishes,Dorota Price, General Manager

Dear Ben,Thank you for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again. Best wishes,Atanas MladenovFront Office Manager

Dear Alison,Thank you for reviewing your recent stay with us.We're delighted to hear that you enjoyed our breakfast selection, offering a wide variety of choices to start the day right.We’re sorry to hear that the room did not meet your expectations. Our aim is to provide comfortable and well-equipped rooms, and we regret that we did not fully meet this goal during your stay.We hope to welcome you back.Best wishes,Dorota Price, General Manager

Dear Tony, Thank you very much for this kind review of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Atanas Mladenov, Front Office Manager

Dear Stephen,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope that you will stay with us again many more times in the future. Best wishes,Atanas Mladenov, Front Office Manager

Dear Alicia,Thank you for sharing your review.We're delighted to hear that you found the bed in your room to be comfortable, a testament to our commitment to guest comfort as highlighted by our range of room options. It's also gratifying to know that our hotel restaurant met your expectations with its pleasant cuisine at reasonable prices. We strive to offer enjoyable dining experiences, so your positive feedback is greatly appreciated.We look forward to welcoming you back on a future occasion.Best regards,Dorota Price, General Manager

Dear Christopher,Thank you for commenting on your stay.We're thrilled to hear that our location was convenient for your needs and that you found our property to be well-maintained. It's wonderful that the breakfast offerings were to your liking, and we're glad the fish and chips delivered through our room service met your expectations. Regarding the parking charge, while we understand that any additional cost can be a concern, we strive to maintain competitive rates and provide the best services. Our secure parking facility is a valuable amenity for many of our guests.We hope to be able to welcome you back in the future. Kindest regards,Dorota Price, General Manager

Dear Demi,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that our staff's politeness and the exceptional cleanliness of your room contributed positively to your stay. It's wonderful to know that the little details, like the care taken with your teddy bear, did not go unnoticed. Our team prides itself on providing a comfortable and welcoming atmosphere for all our guests.We look forward to welcoming you back. Best regards,Dorota Price, General Manager

Dear Lisa,Thanks for taking the time to review your stay at our hotel.We are truly sorry to hear about the cleanliness issues you've encountered during your stay. Please rest assured that maintaining a high standard of cleanliness is of utmost importance to us, and we take comments such as yours very seriously. We appreciate your observations and will be addressing these matters internally to ensure that they are not indicative of our usual standards.We hope to welcome you back in the future. Best wishes,Dorota Price, General Manager

Dear Abdul,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Atanas Mladenov, Front Office Manager

Dear Scott,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Dorota Price, General Manager

Dear Iuliana, Thank you for your wonderful review, we are delighted that you had a great stay with us, and look forward to welcoming you back. With kindest regards,Atanas MladenovFront Office Manager

Dear Claire,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Atanas MladenovFront Office Manager

Dear Tara,Thank you for sharing your review.We're pleased to hear that you found your room to be clean and spacious, reflecting our commitment to providing comfortable accommodations. It's also wonderful to know that our staff made a positive impact with their friendly and helpful service. We take pride in maintaining our hotel to a high standard, and we're glad that this resonated with you during your stay.It would be a pleasure to welcome you again. Best regards,Dorota Price, General Manager

Dear Gwynedd,Thank you for taking the time to review your stay.We're delighted to hear that you appreciated the cleanliness of your room and the overall condition of our hotel. It's also great to know that our services met your expectations and that the amenities provided in your room contributed to a pleasant stay. Our team strives to maintain high standards in every aspect of our guest experience, from the modern and colorful decor to the array of facilities such as the rainfall showers and satellite TV for on-demand movies in each room.We look forward to the pleasure of seeing you again in the future. Kind regards,Dorota Price, General Manager

Dear Trudie,Thank you for taking the time to share this review of your stay.We're delighted to hear you found your room to be clean and spacious. Our team takes pride in maintaining our high standards of cleanliness and comfort. Regarding the parking fee, we understand your concerns. As of the 1st of January, we have introduced a parking charge to better manage our facilities and continue to provide the best service possible. We assure you that this decision was made after careful consideration and is in line with enhancing our guest experience.We look forward to welcoming you again. Best wishes,Dorota Price, General Manager

Dear Andy,Thank you very much for this kind review of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to having the opportunity to welcome you back in the future. Best wishes,Dorota Price, General Manager

Dear Tony,Thank you for this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future occasions. Best wishes,Dorota Price, General Manager

Dear Peter,Thank you for your review.We work very hard to provide a memorable experience for our guests, and we are delighted you enjoyed your experience with us.All of the team look forward to seeing you again in the future.Kind regards,Dorota Price, General Manager

Dear Kathryn,Thank you very much for your feedback.We're thrilled to hear you found the bed and pillows super comfortable, and that the plush carpet added to the coziness of your room. It's also great to know the shower design was to your liking, setting us apart from other hotels.We apologize for any inconvenience caused by the air conditioning unit in your room and regret that it disturbed your peace. Regarding the bathroom door stop, we appreciate you bringing this to our attention and will look into its placement to prevent future discomfort for our guests. We also note your mention of parking charges; this tariff was introduced this year to ensure the extra maintenance and security for our guests' vehicles.Your feedback on the service during check-in is valuable, and we strive to maintain a smooth and efficient process even during busy periods.We hope to see you again in the future. Best wishes,Dorota Price, General Manager

Dear Darren,Thank you for this positive review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back soon.Best wishes,Dorota Price, General Manager

Dear Guest,Thank you for such a positive review.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We all hope that we'll be able to welcome you back.Best wishes,Dorota Price, General Manager

Dear Edward,Thank you for your feedback.We're thrilled to hear that you found your room to be immaculately clean and comfortable. It's also wonderful to know that you were satisfied with the condition of the hotel and the services provided by our team. Regarding the parking charge, we apologize for any confusion caused. Our parking has been complimentary for guests, and any changes to our policy are communicated as promptly as possible. We're glad that our team was able to resolve the situation to your satisfaction.We would love to welcome you back on a future occasion. Kind regards,Dorota Price, General Manager

Dear Paul,We thank you for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back.Best wishes,Dorota Price, General Manager

Dear Karren,We are grateful for the time you took to review your recent stay.We're glad you appreciated the size and design of your room, and it's wonderful to hear the complimentary water in our fitness room was a nice touch. Our team strives to provide well-appointed accommodations and amenities.We take note of your observations regarding the reception area and will consider improving our signage for better guidance. While we ensure all our rooms are equipped with air conditioning, we apologise for any inconvenience you faced with the unit in your room and appreciate your understanding in using the alternative heating provided. We also understand the importance of a good night's sleep and regret to hear that noise was an issue; guest comfort is a priority for us and we will consider your feedback as we strive to improve our facilities.We do hope to have the opportunity to welcome you back in the future. Best regards,Dorota Price, General Manager

Dear Wenda,Thank you for taking the time to review your stay.We're thrilled to hear that you received a warm welcome and felt the friendliness and helpfulness of our staff. It's wonderful that the cosy atmosphere added to the enjoyment of your stay. Your recommendation to family and friends is greatly appreciated and speaks volumes of the positive impression we strive to leave with our guests.We hope that you will visit us again in the future. Kind regards,Dorota Price, General Manager

Dear Craig,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Dorota Price, General Manager

Dear Colin,We thank you for your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to welcome you back on many more occasions. Best wishes,Dorota Price, General Manager

Dear Darren,Thank you for your kind feedback.We're pleased to hear that you found your room to be clean, as we strive to maintain high standards of cleanliness and comfort for our guests. However, we regret any confusion regarding the car park situation. While our parking has always been complimentary for guests, and we ensure that our team at reception is available to assist with any inquiries or concerns. We apologize if this was not clearly communicated during your stay. We're also located conveniently close to the city center, with public transport options readily available for our guests' convenience.We look forward to welcoming you back on a future trip.Kind regards,Dorota Price, General Manager

Dear Lisa,Thank you for sharing your opinion of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Wishing you all the best and looking forward to your next visit,Dorota Price, General Manager

Dear Martin,Thank you for such a positive review of your stay with us.We're delighted to hear that our complimentary parking added convenience to your stay and that our proximity to the motorway was beneficial. It's also a pleasure to know that the cleanliness of your room, the condition of our hotel, the service provided by our team, and the amenities we offer met your expectations and contributed to a positive experience.We look forward to welcoming you back for another memorable experience.Best wishes,Dorota Price, General Manager

Dear Paul,Thank you so much for your positive feedback following your stay.We're thrilled to hear that you found our hotel to be one of the best on Hotels.com and appreciated the cleanliness of your room, our hotel's condition, the level of service provided, and the comfort of your room. It's wonderful to know that our efforts to maintain high standards in every aspect of our guest experience are recognized.We look forward to welcoming you back on future occasions. Best wishes,Dorota Price, General Manager

Dear Jayne,Thanks for the time taken to share your experience.We're pleased to hear that you enjoyed a quiet room and had a good night's sleep, reflecting our commitment to guest comfort as outlined in our hotel amenities. However, we regret to hear about the lighting in your room; we strive to provide well-lit spaces for all guests and will look into this matter. We also apologize if the breakfast did not meet your expectations. Our breakfast buffet is designed to cater to various tastes, and we regret any oversight with the preparation of the bacon.It would be a pleasure to welcome you for another enjoyable stay.Best wishes for 2024,Dorota Price, General Manager

Dear Guest,Thank you for this great review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We look forward to seeing you in the future.Kind regards,Dorota Price, General Manager

Dear Tyler, Thank you so much for these kind comments about your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Kind regards,Dorota Price, General Manager

Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We will be happy to welcome you back in the future. Best wishes,Dorota Price, General Manager

Dear Kieran, Thank you for this feedback concerning your recent visit.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you on your next visit.Kind regards,Dorota Price, General Manager