Basic Room, 1 King Bed
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Reviews of Suites Costa Cancun

2.5 out of 5
Suites Costa Cancun
Blvd. Kukulcan Km. 8.4, Zona Hotelera, Cancun, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 83 out of 330 reviews" "
Rating 8 - Good. 94 out of 330 reviews" "
Rating 6 - Okay. 68 out of 330 reviews" "
Rating 4 - Poor. 43 out of 330 reviews" "
Rating 2 - Terrible. 42 out of 330 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in May 2024

6/10 Okay

Rosa, South El Monte

Travelled with group
There is no microwave that you can use. It is advisable to bring one portable kettle. If you need hot water, you need to go to the coffee shop to get one close to the hotel.
Stayed 6 nights in Apr 2024

10/10 Excellent

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal
Stayed 1 night in Apr 2024

4/10 Poor

Cecilia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Mark

Travelled with partner
Disliked: Amenities
No amenities at all. Price should have been cheaper considering the condition of the property.
Stayed 2 nights in Mar 2024

4/10 Poor

car

Stayed 1 night in Jan 2024

6/10 Okay

Youngsook

Stayed 4 nights in Jan 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
The is a cheap hotel so this review is based on similar $75/night hotel (like Hotel 6). That said I give it 7/10 rating Jan 2024 stay. This is an old 3 story mall converted into a hotel. You can't see the lobby from street as there are store fronts go to east side of building. The hotel could have been more secure as there are no locked main doors anyone off the street can easily walk to your room door. Excellent safe location easy walk to beaches, night clubs, restaurants and shopping. Felt safe walking home from Senor Frogs at 1am. I had 2 rooms both were very large, clean , king bed and 42inch TV; however I hated the 1st room it was on main floor very loud music in hall and lights shining in room shower head was broken shower door was missing it did not have: mini fridge safe or hot water. I complained and they put me on 3rd floor. Much nicer got a safe, fridge, hot water and shower door. The shower was incredible! 10x10ft large shower head on ceiling! Wasn't perfect still too much light in room at night. Walls are paper thin and you can hear neighbors as though they were in your room. You need to ask to get your room cleaned so hang card on door every day. Over all the hotel needs a lot of maintenance. It rained one night and we had water dripping in our room. Safety latch on door was missing but dead bolt worked. Door had large gaps that let hall light in could have easily been fixed with a seal. Smoked window above door let too much hall light in at night.

2/10 Terrible

Kevin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower sucked. Barley any water comes out. Had told them to send someone. They did and he told me it should work but didnt. Luckily I was there just 2 nights. Will never go back
Stayed 2 nights in Jan 2024

6/10 Okay

Jaime

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jan 2024

6/10 Okay

Luis Andrés

Stayed 1 night in Dec 2023

10/10 Excellent

Rebekah

Stayed 2 nights in Jan 2024

2/10 Terrible

CARLA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Luis

Stayed 2 nights in Dec 2023

6/10 Okay

Ringo

Ok
Stayed 2 nights in Dec 2023

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

4/10 Poor

Herbert

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Good enough for the price for a short stay
Do not expect a luxury room, the pros are definetly location and price. Cons: rooms need some maintenance. The personnel was friendly but they didn't have the ressources to help.
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Stayed 7 nights in Dec 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities

8/10 Good

Arley

Stayed 4 nights in Dec 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

4/10 Poor

Henk

Stayed 1 night in Dec 2023

2/10 Terrible

Yi Ran

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Cleyton

Stayed 3 nights in Nov 2023

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled strong like cleaner with a mildew mop. The mini fridge didn’t work. the shower was horrible couldn’t turn it on. There was a step to the bathroom no door
Stayed 1 night in Nov 2023

10/10 Excellent

Mehrdad

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Spacious rooms, clean, great staff.

2/10 Terrible

Israel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

joao

Stayed 3 nights in Oct 2023

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service
They let kids play and scream late at night… needs to have kids control
Stayed 5 nights in Oct 2023

6/10 Okay

Andrei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room entrance designed the way that you hear at least 10 rooms around as they come in and about anytime day or night.
Stayed 6 nights in Oct 2023

10/10 Excellent

Sean

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

2/10 Terrible

Yanet

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

RICHARD A

Liked: Cleanliness, staff & service
Good for the price
The hotel is outdated, and did not offer any amenities, but at the end of the day, it was in a great location, very clean and comfortable for what I paid. I would recommend it for a solo traveler.
Stayed 8 nights in Aug 2023

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Amilcar

Stayed 1 night in Aug 2023

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient location.!
Stayed 5 nights in Aug 2023

6/10 Okay

Samantha

Stayed 4 nights in Aug 2023

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I love the fact that this place used to be a shopping mall. The rooms were beautifully decorated and very comfortable. The staff were helpful and greeted us each time we came into the building.
Stayed 7 nights in Jul 2023

10/10 Excellent

Paul

Stayed 6 nights in Jul 2023

4/10 Poor

Joseph

Disliked: Property conditions & facilities
Pol
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Will recommend
Stayed 4 nights in Jul 2023

4/10 Poor

Adam

Stayed 4 nights in Jun 2023

2/10 Terrible

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very centrally located, the room was clean and the staf was very friendly.
Stayed 4 nights in Jun 2023

8/10 Good

Juan Sebastia

Stayed 1 night in Jun 2023

4/10 Poor

Robert

Stayed 3 nights in Jun 2023

6/10 Okay

Robert

Stayed 1 night in Jun 2023

6/10 Okay

Playa Escondida

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The place is an old mall and is a really cool idea with the layout but is pretty run down. The room was very clean but details were old and rusty.
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Stayed 4 nights in Oct 2020

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sneaky good!
Super solid hotel before checking in on Riu Las Americas or other near hotels!
Stayed 1 night in Aug 2020