Dear Oscar,We are very grateful for your review and for staying with us.Nonetheless, we regret to read that our service did not meet your expectations, as our goal is to make your stay memorable. We are concerned to read about the issues you raised.We will address your concerns with the appropriate members of our team, for improvement and we hope to host you again in the future for a more positive experience. Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Artur,Thank you very much for staying with us.We are very sorry to read of your dissatisfaction. As all guests are valuable to us, we regret to read that you did not enjoy your stay. We regret the choice of wording to describe your opinion, since our staff works to offer the best stay.We will do our best to work on these issues and we will share your review.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Shyann,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel and that it impacted your experience.Please accept our apologies, we will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Neva,We really appreciate you taking the time to share your feedback with us.Needless to say, our guests are very valuable to us and treated accordingly. However, our staff's duty is protect the relaxing and peaceful atmosphere, which our guests request when staying with us. Therefore, we regret the lack of accurate information provided on your review, which could lead the reader to take the wrong conclusiouns.Sincerely,Hotel Riu CancúnOnline Reputation Manager

Dear Layla,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Ashley,Thank you for your review following your recent stay with us.We are concerned to read about your disappointing experience during the visit and we are very sorry we did not live up to the standards that you expected from us.Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again.Until then we wish you all the best,Hotel Riu CancunOnline Reputation Manager

Dear Mercedes,Many thanks for choosing Riu and for sharing your experience with us.We are saddened to hear that your recent stay did not match your expectations in all aspects, as we are always maintaining a strong commitment to dedicated service. Your experience is not reflective of the quality service we wish to provide, and we will forward your comments to the responsible team to look into your concerns. We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.We remain sincerely,Hotel Riu CancunOnline Reputation Manager

Dear Pandeli,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Apreciado Joel,Muchas gracias por sus bonitas palabras y por su fantástica valoración.¡Estamos muy contentos de que haya pasado unas buenas vacaciones con nosotros!Esperamos volver a darle la bienvenida, muy pronto, en alguna de nuestras instalaciones.Con nuestros mejores deseos, quedamos a su entera disposición.Cordialmente, Hotel Riu CancunOnline Reputation Manager

Dear Jorge V. Padilla,We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again! Kindest Greetings, Hotel Riu CancúnOnline Reputation Manager

Dear Farrane,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.IIf you wish to place a formal complaint, it is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu CancúnOnline Reputation Manager

Dear Armin,Thank you very much for choosing us and for sharing your review about your last stay.Providing the highest level of hospitality is our number one priority therefore we sincerely apologize for falling short of meeting your expectations.We hope to have another opportunity to welcome you back for an enhanced experience.With our best hopes we remain,Hotel Riu CancunOnline Reputation Manager

Dear Felisbela,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu CancunOnline Reputation Manager

Dear Majda,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience. Rest assured that we will share all your impressions with our management team as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu CancunOnline Reputation Manager

Dear Nicolas,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.Nevertheless, we take note of your imporession.It will be lovely to host you again.Loving Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Janine,Thank you so much for your words and for the rating!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu CancunOnline Reputation Manager

Dear Cesar Antonio García,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear MARK DAVID,Thank you for taking the time out to leave a great review!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu CancunOnline Reputation Manager

Dear Wendy,Thank you for your review. We are glad to learn that you enjoyed your experience during your stay! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu CancunOnline Reputation Manager

Dear Devin,we appreciate you taking the time to share your review !We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations.We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu CancunOnline Reputation Manager

Dear Bolivar,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Bolivar!Kindest wishes,Hotel Riu CancúnOnline Reputation Manager

Dear Anna,We appreciate your feedback, we will take note of your comments, when making the right arrangements.Thank you very much for staying with us and your kind remarks.We are really sorry to read of your dissatisfaction. The departments in charge will be notified.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We hope you visit us again for a more positive experience.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Amy,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu CancunOnline Reputation Manager

Dear Elizabeth,Thank you very much for sharing your opinion and for choosing us for your holiday.We always kindly recommend our guests to contact the Front desk staff when having any discomfort. They are always more than willing to assist.It is saddening to learn that your impression of our hotel was not positive. Nonetheless, we will forward your opinion.We hope you visit us again for a more positive experience.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Jayvin,Thank you so much for your review!It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu CancunOnline Reputation Manager

Dear Stephany,We count ourselves lucky for our lovely guests. Thank you very much for staying with us. We are very happy to read you had a nice time.We cannot thank you enough for your positive ratings.Looking forward to welcoming you again soon, Stephany!Kindest wishes,Hotel Riu CancúnOnline Reputation Manager

Dear Elizabeth Marie,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much, Elizabeth Marie!Warmest wishes,Hotel Riu CancúnOnline Reputation Manager

Dear elvis,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu CancunOnline Reputation Manager