Restaurant

Reviews of Lucky Duck PJ

3 out of 5
Lucky Duck PJ
Carretera a Punta Sam SM 85 Mz 05 Lt 07, Cancun, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 57 reviews" "
Rating 8 - Good. 13 out of 57 reviews" "
Rating 6 - Okay. 5 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 5 out of 57 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service
Our flight was very delayed. I had communicated that. We arrived at 3:00am. We knocked, yelled, rang the bell, and nobody answered. The neighbors must have loved us. NOBODY ANSWERED. We had to spend the rest of the night outside.
Stayed 1 night in Aug 2023

10/10 Excellent

sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice if the AC was on when we arrived. It took 45 minutes for us and the room to cool down. The smart TV didn’t connect to our devices. Internet was strong and it is right next to the ferry!
Stayed 1 night in Aug 2023

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Gabriel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The staff here was incredibly pleasant and helpful. I knew what to expect when staying here so there wasn't anything about the room that was a surprise or a disappointment with the exception of the bed situation. Bed was comfortable enough, but the futon/pull out bed situation wasn't ideal. The front desk staff provided a sheet for the futon (just one) - there were no blankets available for any of the beds. The bathroom shower drain smelled like sewage - even with the bathroom window open we had to cover our nose to use the restroom. The restaurant/bar on site wasn't open at all during our stay (on a saturday) so we ventured out for food/drinks. Not the end of the world! All in all, I wouldn't stay here again for the price.
Stayed 1 night in Mar 2023

8/10 Good

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean. Air conditioner and fan made the room comfortable. The curtains are thin so light comes in when the sun comes up. The people at the front desk were very helpful. The area of the hotel isn't geared for tourists although there is a restaurant up the street and several small shops for food.
Stayed 1 night in Mar 2023

6/10 Okay

Michelle

Travelled with partner
Disliked: Amenities
I would say that the only reason you would stay here is if you are taking the ferry the next day. There is not much at all in the area. The beds were uncomfortable, and there was not even a blanket, just 1 thin sheet. Definitely a 1 night stay only.
Stayed 1 night in Mar 2023

2/10 Terrible

Volen

Liked: Cleanliness
Disliked: Amenities
Overall, I had pleasant stay at Lucky Duck hotel. However, there were a lot of annoyance. 1, the staff spoke very little English, which was surprising. The gate was locked late after dark and you had to make arrangements to have it unlock, if you were planning to stay out late. The biggest issue was that I left my sweater in the front entrance on the day I was checking out. I reported this and arranged to have someone to pick it up. The person took time out of their schedule and picked up a sweater, which I found out days after, wasn't mine and was told my sweater will be mailed and a tracking number will be provided. It's over 1 week and counting and the communications via whatsapp has stopped. No one is responding back to me, no one is picking up the Whatsapp phone calls, and because of this, plus details mentioned above, I will not recommend this hotel. Bad service says a lot about the owners behind this establishment.

10/10 Excellent

Alma

Stayed 2 nights in Jan 2023

8/10 Good

donna

Stayed 1 night in Dec 2022

6/10 Okay

Bruce

Stayed 1 night in Dec 2022

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Xiaoguang, San Francisco

Liked: Staff & service
It is very spacious, but the facilities are not enough. It is neither like a hotel nor a family.
Stayed 1 night in Jul 2022

6/10 Okay

Briana

Travelled with partner
Disliked: Amenities
It is a cute boutique hotel that’s right by the ferry. There are no swim beaches close by so you’re either using the ferry or taxi services quite often. Convenience stores near by helps for snacks, and there are a few restaurants just within a couple blocks with some really good food. Initially when we checked in, we only had one towel. Had to request another. No washcloths or hand towels either. The safe in our room didn’t work and the kitchen sink faucet wasn’t secure. Sheets had some small stains but smelled clean so we didn’t worry too much about that. Hotel was really quiet and we didn’t run into many other guests. We had a room with a very small balcony, overlooking the restaurant and bar area. No chairs are on these patios. The included breakfast consisted of coffee and juice options, a plate of fruit, yogurt, granola, eggs and toast. Highly recommend at least trying once. The bar was not open and the rooftop wasn’t like pictured. Definitely not an area to hang out. The area itself isn’t the nicest and a lot of locals live there, but this is the second time staying in this area and we had minimal safety concerns. Enjoyed our stay but not enough to book here again.
Stayed 4 nights in Jun 2022
Response from Casa Namal on 26 July 2022
Gracias, tomaremos en cuenta su comentario.. saludos

10/10 Excellent

Erin

Stayed 1 night in Jun 2022

8/10 Good

Francesco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel, friendly staff and nice area out of the big resorts. Rooms are clean And by nice style. Some small repairs are necessary (shower and hot water in the sink). Nice place
Stayed 1 night in May 2022

8/10 Good

Meeche

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel close to Puerto Juarez
The staff are very friendly and helpful. The hotel is a minutes walk to the Isla Mujeres ferry. The breakfast is really good!
Stayed 1 night in May 2022
Response from Casa Namal on 6 June 2022
Gracias por elegirnos, asido un placer tenerlos con nosotros, hasta pronto.

10/10 Excellent

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to ferry to isla mujeres. Clean hotel, the front desk and breakfast employees were really nice and sweet.
Stayed 1 night in Feb 2022

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it at Casa Namal!
Stayed 1 night in Mar 2022

10/10 Excellent

Amy

Stayed 1 night in Feb 2022

10/10 Excellent

Brenda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little sport very near to the ferry!
Stayed 1 night in Feb 2022
Response from Casa Namal on 1 Mar 2022
Gracias por visitar casa Namal, siempre sera un gusto atenderlos,haciendo su estadía placentera, los esperamos pronto de nuevo.

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was GREAT, professional, kindness and respectful. Thank them so much
Stayed 2 nights in Feb 2022
Response from hotel boutique casa namal on 15 Feb 2022
thanks to you for preferring us, we wait for you soon

6/10 Okay

Sandy

Travelled with family
Liked: Cleanliness, staff & service
Nice people good price
Stayed 1 night in Feb 2022
Response from Casa Namal on 1 Mar 2022
gracias por preferirnos, Casa Namal siempre espera que su estadía haya sido sumamente placentera, los esperamos pronto de nuevo

10/10 Excellent

Vanessa

Stayed 1 night in Jan 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night is ok
It was a very short stay, the room was clean, minimal things.when I booked I was quoted one price, when I checked in it was $30 more with a 4.5% fee if you paid with credit card. This is an ok place for just one night
Stayed 1 night in Dec 2021
Response from casa namal on 28 Dec 2021
thank you for your stay at casa namal

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, room comfort
Cool little place with great location for ferry
Cool little place. Super location to jump on the ferry to isla mujeres (less than 5 min walk). The area looks a bit dodgy but we had no issues. We parked in front of the hotel, and they towed our car while we were at isla mujeres because of a parade going through that street (worth asking where is best to park). The hotel staff managed the situation and we found our car safely parked a few blocks away.
Stayed 2 nights in Dec 2021
Response from casa namal on 28 Dec 2021
gracias por comentario lo esperamos nuevamente en casa namal

2/10 Terrible

Berenice, Yakima

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property is convenient very close to the ferry to Isla Mujeres
Stayed 1 night in Nov 2021
Response from hotel boutique casa namal on 28 Dec 2021
thank you, we are waiting for you soon

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, clean and safe!
Stayed one night. Got in late and wanted a hotel close to the ferry for a morning departure. The staff was so nice and accommodating. Was nice to have a bar/restaurant on premises. Would recommend and plan to stay again!
Stayed 1 night in Nov 2021
Response from casa namal on 25 Nov 2021
Thank you very much, we are very pleased that your stay was to your liking, we hope to see you soon

8/10 Good

Janet

Liked: Cleanliness, room comfort
Great ferry location
Excellent location if you need to be near the ferry to Isla Mujeres. Clean, comfortable bed
Stayed 1 night in Nov 2021
Response from casa namal on 21 Nov 2021
Thank you very much, we hope you return, we are pleased to receive you at casa namal

2/10 Terrible

Charles, Pawleys Island

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No how water in shower No wifi Therefore no tv Mold in shower Terrible musty odor in lobby and room
Stayed 1 night in Nov 2021
Response from hotel boutique casa namal on 21 Nov 2021
Good afternoon, Mr. Charles, I would like to tell you that the humidity is due to the climate of Cancun. Since it is concentrated in the rooms, regarding water in all we have hot and cold water, I do not know if I told reception. We like your comment to improve in some aspects. A coordinated greeting from hotel boutique casa namal

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021
Response from hotel boutique casa namal on 11 Nov 2021
Hola Srta. Gabriela es muy grato tenerla con nosotros y gracias por elegirnos una vez mas, hasta pronto.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Great place this was my 7th stay here at casa namal. Love everything about it. Very nice boutique hotel
Stayed 1 night in Oct 2021
Response from hotel boutique casa namal on 4 Nov 2021
nos complace saber que le gusto la estancia la esperamos pronto.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el lugar,muy agrdable y la srita de recepcion de la tarde muy atenta y amigable .
Stayed 3 nights in Oct 2021
Response from hotel boutique casa namal on 11 Nov 2021
Srta. Gabriela es un placer tenerla con nosotros,esperamos verla de nuevo pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little Boho-Insta vibe!
We loved this little place, has boho air and minimalistic feel, the staff is really nice and friendly, it’s perfect for those who look for an Instagram vibe, the tv kept showing an add when trying to watch Netflix but is not really a big thing since theres a lot of things to see outside of it.
Stayed 5 nights in Oct 2021
Response from hotel boutique casa namal on 11 Nov 2021
Hola, asido un placer tenerlos en Casa Namal, nosda mucho gusto que les guste el lugar, ya hemos verificado lo de la tv, esperamos regresen pronto!!!

10/10 Excellent

martyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Huge beautiful rooms 5/5
Stayed 1 night in Sep 2021
Response from hotel boutique casa namal on 11 Nov 2021
Gracias... asido un placer tenerle con nosotros, esperamos verle pronto.

8/10 Good

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

L. Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you need to access the ferry to Isla Mujeres. The hotel was excellent and seemed newly remodeled. Service was great.
Stayed 1 night in Jun 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people work here!
Absolutely wonderful staff. Very informative and considerate. I truly enjoyed the entire ambiance of Casa Namal. A great place to stay if you’re looking for easy access to Playa de Mujeres as its conveniently located across from the port. If you’re looking for something chill and romantic, I recommend this place highly. Shout out to Francisco, Michelle, and Ricardo! They were amazing hosts.
Stayed 2 nights in Apr 2021
Response from Staff de Casa Namal on 10 May 2021
Hello Susan!!! thank you so much for your comment!!! We loved having you here! we hope to see you again very soon!! Remember you will always have a home here!!! Best vibes to you!!!

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hip spot near the ferry. I eould definitely stay again.
Stayed 1 night in Feb 2021
Response from Casa Namal Team on 18 Feb 2021
Thank you for your comments! Hope to have a new opportunity to welcoming you at Casa Namal and show you our new experiences!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Marvelous
We were astounded how beautiful and clean and big and modern our room was. It was everything we would want in a stay. The service was friendly, the showers were hot, the bed was comfortable and it had all the amenities. We were extremely happy.
Stayed 1 night in Dec 2020
Response from Casa Namal Crew on 13 Jan 2021
Dan! Thank you so much for taking the time to give us a review! We appreciate it!! We are delighted to read this and hope to see you very soon! Good vibes!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Boutique Hotel
Checking in was a breeze! Our room was impeccable.... huge, clean, comfortable! The photos are exactly how the rooms look Highly recommend this hotel.
Stayed 1 night in Dec 2020
Response from . on 27 Dec 2020
Thank you, I hope you have enjoyed your stay with us. We hope you come back soon .

10/10 Excellent

sandra

Stayed 5 nights in Jan 2024

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno es abundante y muy bueno. El personal es muy amable y el tamaño de las habitaciones y de la cama es muy grande. Calidad precio genial!
Stayed 1 night in Oct 2023

4/10 Poor

fabian andres

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
L'eau coulée de l'air climatisé, notre chambre était inondé et il n'y a avait personne pour le réparer. Le wifi marchait pas non plus.

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service
Es ideal para una noche si quieres cruzar a la isla o tomar un vuelo etc. el personal amable en especial Karla y esmeralda. Desayuno básico pero bien rico.
Stayed 1 night in Nov 2022
Response from Lucky Duck PJ on 25 Nov 2022
Hola María! Muchas gracias por tus comentarios y calificación. Esperamos poder verte nuevamente durante tu próxima visita por Cancún :)

2/10 Terrible

María del Rosario

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Llegamos y las habitaciones que reservamos ( estudio de lujo, la mejor que ofrecen) no la tenían, nos dieron otras que costaban la mitad ( nos dijeron que nos quejáramos con Expedía) . En la madrugada desperté con sed ( me dí cuenta que en ninguna de las habitaciones pusieron agua embotellada !). Lo peor : ¡ Me percaté que no salía agua del grifo ni para bajarle al sanitario !! Nos quejamos y nos llevaron una cubeta con agua !. No había agua en el hotel!. Ésto superó todas mis peores expectativas . Reclamé cómo es que les permiten funcionar y porqué la irresponsabilidad del hotel al no ofrecer un servicio básico para los clientes que llegan cansados, sudorosos ( sin agua es imposible bañarse con el calor que hay en un lugar de playa y tampoco usar el excusado/ sanitario). Pidieron disculpas… pero, no sirven ante el atropello premeditado que hicieron al vender las habitaciones (ya pagadas ) y SOBRETODO al no tener agua .
Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es excelente lo unico mal es que no cuentan con un lugar para esyacionar el coche, ya que el estacionamiento que dice la publicacion es en la calle.
Stayed 2 nights in Jul 2022
Response from Casa Namal on 26 July 2022
gracias por su comentario. saludos, hasta pronto!!

10/10 Excellent

Blanca V

Stayed 2 nights in Apr 2022