On the beach

Reviews of Hotel Imperial las Perlas

3.5 out of 5
Hotel Imperial las Perlas
Blvd. Kukulcan Km 2.5, Cancun, QROO

Reviews

6.8
Rating 10 - Excellent. 287 out of 1001 reviews
Rating 8 - Good. 222 out of 1001 reviews
Rating 6 - Okay. 206 out of 1001 reviews
Rating 4 - Poor. 121 out of 1001 reviews
Rating 2 - Terrible. 165 out of 1001 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing experience with lovely staff.
Stayed 6 nights in Aug 2025

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We enjoyed our stay, it was worn but clean. At one point they ran out of certain drinks. It was hard to get water, they had it you had to ask for it. It should be readily available in a water cooler. The servers were nice and 2 were amazing Israel being one of them. My son is in a wheelchair and they gave us adjacent ground floor rooms which was great. The servers helped him down the step. The towels were great. The gift shop was lovely. The Sea you couldn't swim in and the smell was like sewage depending on the wind. We would stay here again.
Stayed 5 nights in Aug 2025

4/10 Poor

Amiluz

Travelled with family
Disliked: Cleanliness
We booked the AI, thinking we can relax in the hotel. But they have very slow wifi, should be fine if you can just sit outside there's an ocean view but it smells so bad. Food is average, limited option, and the dining is located by the beach and smells really bad, not sure because of sargasso or coz it's near a loading dock. There are birds ready to snatch your food. Room is outdated. The staffs are welcoming and nice though, the only complement I can give to this hotel.
Stayed 3 nights in Aug 2025

4/10 Poor

Melanie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff very kind, good location. Not a lot of parking spots but the staff always managed to find spots to park. Not a real beach, many boats are leaving in front of the place, can’t swim there. The place needs a lot of updates (room, pool, bathroom), we were very disgusted by the birds that would fly in the buffet breakfast in the morning. It seems like a commun thing as no one cares anymore. We will not go there again.
Stayed 6 nights in Aug 2025

6/10 Okay

JUAN, Yulee

Travelled with group
Liked: Cleanliness, staff & service
They should variate the menu
Stayed 9 nights in Aug 2025

6/10 Okay

Yamileth

Liked: Staff & service
Disliked: Property conditions & facilities
It was p
Stayed 2 nights in Jul 2025

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Luciana

Disliked: Cleanliness, property conditions & facilities
The photos is very misleading. The hotel beach is a port and you can’t swim. The water is dirty and is not a true beach. The room has two cockroach and it was very humid. The food choice was very limited… not worth it.
Stayed 3 nights in Jul 2025

2/10 Terrible

Mayra, Trumbull

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was horrible, the front desk staff very unfriendly.
Stayed 6 nights in Jun 2025

6/10 Okay

Raphael

It older than the picture look and it happen to be sea weed season when i went so acces to the beach was limited. The room are old but clean, the staff are nice but verry limited to speak english. The hotel has zero sound proofing so expect it to be loud in very early till late at night. The dinning option in very limited i would not recomend the all inclusive option. Very good budget hotel perfect to save money so you can invest on going on adventure to explore Mexico
Stayed 6 nights in Jun 2025

10/10 Excellent

Ernie

Stayed 9 nights in Jun 2025

4/10 Poor

Tara, Adrian

Stayed 1 night in May 2025

10/10 Excellent

Gurnam, Calgary

Liked: Cleanliness, amenities, property conditions & facilities
Good all inclusive brakefast,lunch, dinner .beach view room
Stayed 2 nights in Jun 2025

8/10 Good

Jose Antonio

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Jun 2025

10/10 Excellent

Gurnam, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area safe and free buffet service
Stayed 1 night in Jun 2025

10/10 Excellent

Margaro

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were rude with out solutions.
Stayed 6 nights in Jun 2025

4/10 Poor

Keith

Disliked: Cleanliness, property conditions & facilities
⭐☆☆☆☆ Disappointing Experience – Would Not Return I recently stayed at this hotel during my trip to Cancun and, unfortunately, it did not live up to expectations. While the photos looked nice online, the reality was different. The biggest issue was cleanliness — both the food and drinks were not very good. Some items didn’t taste fresh, and I was concerned about the overall hygiene, especially at the buffet and drink stations. Another major letdown was the lack of direct beach access. One of the reasons I booked this place was for the beachfront location, but to my surprise, there was no easy or private way to access the beach from the property. Overall, the hotel left a lot to be desired. With so many great options in Cancun, I’d recommend looking elsewhere for a better experience, especially if cleanliness and beach access are priorities.
Stayed 3 nights in May 2025

10/10 Excellent

ALFRED, MIAMI

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2025

4/10 Poor

Tara, Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only reason I did not rate it horrible was because the staff that worked there was overall amazing. But I did end up in the hospital over the food, the quality was very bad. I live in Mexico and am not picky, but my entire party of three was sick. Tomatoes had mold, bread was hard and was not changed throughout the day. What was put out is what it put out for that time of day. The other issue we had was, we told the front desk we had to go to the airport at 3/4am for the other person in our party. We are traveling with a toddler that does not sleep well, at 8:15am the cleaning staff pounded on our door, and I said "No thank you" as we just traveled across country and then went to the airport super early. She pounded over and over again, ONLY to ask if we needed our floors clean and what time we were checking out. I brought it to the front desk attention and they said it was a mistake they thought we were checking out that day. However, even if that is the case, checkout was not until noon and the cleaning lady absolutely knew we had a toddler with us and said she saw on the cameras that we did not get back until 5am. I just don't understand how you can charge so much for a resort for a night to be treated the way we were. The rooms were clean, beach in front is not very swimable, but the small private pool we had Infront was clean and an amazing part of it. If you visit absolutely do not eat here.
Stayed 1 night in May 2025

10/10 Excellent

Berly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2025

10/10 Excellent

William T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time during my stay and all the staff were very friendly and helpful. Would recommend to other people plus reasonable rates
Stayed 5 nights in May 2025

2/10 Terrible

Tami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay there again
Stayed 2 nights in May 2025

2/10 Terrible

Vladislav

Business traveller
Disliked: Amenities, property conditions & facilities
NR
Stayed 11 nights in May 2025

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, staff & service
Es un hotel que cumple on lo nesesario para sopesarse no es lujo es económico pero es confortable lo único q es muy lento el Wi-FI y en mi casa que estuve por causa laboral si es algo que nesecito mucho
Stayed 1 night in May 2025

8/10 Good

Beverly Jingco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

Ok but could be better.

The property has potential and is cozy yet with spacious room....it just looks like it hasn't been updated in 40 years. They should add in the advert that there is no lift to the property and answer questions on the platform in a timely manner. I would have meant I could choose another hotel if I so wished. The beach area of the hotel was in front of the port so busy at time and only a thin strip of sand. Food was always cold and drinks very sugary. The restaurant staff were polite as expected.
Stayed 4 nights in Apr 2025

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities
The bar and resturant staff were pleasant and attentive to all guest. The security staff is all about passing on no smoking property however I've never seen so many cigarette butts on the ground. The beach areas are riddled with trash, broken glass and rusted metal shrapnal. I do not recomend getting into the water at the public beach next door either. The room wasnt what type I booked and paid $47.00 for a single king. I was placed in an adjoining 2Queen room with a broken lock on the adjoining door. Didnt really bother me much till night 2 and the exstreamly loud occupants of that room were slamming and banging on that door. I went to request to be moved and there was no front desk staff at this hour so I confronted the unit next to me and things settled down. I did find it odd that my unit door was the only one without a peep hole in my front door. Although this unit was not ideal I did enjoy the view center room pool view, ocean view, sunrise. I was not upset about that so I made due and didnt try a 2nd time to move rooms. My shower had hot water and you could see it spraying out however you had no water hitting your body. It was wierd. Black handprints all over the walls and doors. 1queen bed had dirty linens and smelled of someones perfume.2nd queen appeared to be clean and turned. Motel 6 in cancun so my expectation was low. Overal I enjoyed my time in the area. Would not recomend this property to families. Solo travel sure. 4 out of 10
Stayed 4 nights in Apr 2025

8/10 Good

Myrna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location
Stayed 2 nights in Apr 2025

10/10 Excellent

Norman Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here, always affordable, peaceful, safe
Stayed 7 nights in Apr 2025

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 9 nights in Apr 2025

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 1 night in Apr 2025

2/10 Terrible

Ahmed, Ottawa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely wouldn’t recommend this resort to anyone. It’s not as they describe it. Very poor customer service. They consider themselves to be beach front, but reality their beach is very dirty and poorly maintained with few boats parked on the dock in front of their resort

10/10 Excellent

Azat Flaritovich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Apr 2025

2/10 Terrible

Haley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The people were somewhat friendly, but the hotel was old, rundown and not kept up. It was hard to even get toilet paper.
Stayed 5 nights in Mar 2025

8/10 Good

harri

Liked: Cleanliness, staff & service
Ok to stay.
Stayed 1 night in Apr 2025

6/10 Okay

yola

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and it was clean. Only one pool and one Jacuzzi, a two station buffet. The food was not good. If you like your food and you want a lot of options do not stay here otherwise it’s not a bad place.
Stayed 3 nights in Mar 2025

6/10 Okay

Glauber Vilane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is amazing, but the facilities should be modernized and provide a better experience as the room smells musty and furniture is very old.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yelitze

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was family friendly. Food options had a lot of vegetables home style Mexican food. Hours of food service excellent. Speedy service. Great dinning view. House keeping was great fresh towels fresh sheets. Clean pool. Friendly staff. Near public transportation.
Stayed 4 nights in Mar 2025

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to room with private pool. Very nice room
Stayed 3 nights in Mar 2025

2/10 Terrible

Anshuman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is terrible with very limited option and it was cold all the time. They have bread without toaster. The facility is old, which was fine, considering I opted for one of the cheapest package; however, washroom door was not closing, there was too much noise, mattress felt like something was wrong. The bar has limited option with limited space - including the restaurant. Only the staff are good. Chose this place only if you need a bed to sleep.
Stayed 1 night in Mar 2025

2/10 Terrible

NIURKA MARTINEZ

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

When we arrived at the hotel we went to check in, the girl at the reception was not at all friendly, we found that the hotel had no electricity, at 4 pm they gave us the room when we arrived there was no water in the shower we had to wait a while for the water to come on. The room doors were unpainted, the sink was clogged, the towels were of no quality whatsoever. The employees were not friendly at all. The only person who was very friendly at all times was the bartender Leonardo. The food was terrible, there was no toaster at breakfast, I really do not recommend that hotel. They did not have a smoking area if they saw you smoking outside they would call you out.
Leaking
Stayed 3 nights in Mar 2025

2/10 Terrible

sara

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay at this hotel was one of the worst I've ever had. You wouldn't believe how old the building was! We couldn't even take a shower because the water was freezing cold. The parking spaces were tiny, and the small beach was overcrowded with people waiting to take the ferry. Don’t wast your time and money!
Stayed 1 night in Mar 2025

4/10 Poor

MARIA, Arlington

Travelled with family and small children
The beach is not clean for swimming and there is a lot of people around due to tours.

8/10 Good

Mariya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is very limited parking available, with the risk that you might be hit food could be better you get what you pay for
Stayed 1 night in Feb 2025

4/10 Poor

Victor

Travelled with family
Disliked: Staff & service, property conditions & facilities
You get what you paid for. If you just need a please to sleep and want ocean view this place works. The staff was very polite and attentive at the restaurant for breakfast, but the personal at the front desk were terrible.
Stayed 4 nights in Feb 2025

8/10 Good

Ibrahim

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

Thang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Yvonne

Travelled with group
Liked: Cleanliness, property conditions & facilities
Upon arrival the staff member at check in spoke so fast I could hardly understand anything said. Then you have to see another person so they can give you a towel card and entice you to book through them any tours but this person spoke so fast as well. Slow down, The hotel itself is in a convenient location. Breakfast buffet, sounds great, if only there were choices.. I tried to pay for lunch/snack but the first time I went the staff had zero interest in attending. Too busy chatting amongst themselves and the bartender. At least two days later when I returned the staff seemed more attentive.
Stayed 4 nights in Feb 2025

8/10 Good

Darsy Josefina Mora de

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Feb 2025

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
It is a last , last resort. The room smelled, the water was either toooo hot or cold. The restaurant was dingy. Nope... do not recommend.
Stayed 2 nights in Nov 2024