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Reviews of Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 out of 5
Hilton Cancun Mar Caribe All-Inclusive Resort
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 685 out of 1152 reviews" "
Rating 8 - Good. 265 out of 1152 reviews" "
Rating 6 - Okay. 112 out of 1152 reviews" "
Rating 4 - Poor. 44 out of 1152 reviews" "
Rating 2 - Terrible. 46 out of 1152 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andreina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good food and staff made the stay comfortable and easy 10/10 recommend
Stayed 4 nights in May 2024

8/10 Good

Svetlana

Travelled with family and small children
Liked: Amenities
The property is newly remodeled, but during my stay my room was not cleaned well. The bad sheets were not change even once during my 10 days stay.
Stayed 8 nights in May 2024

10/10 Excellent

Jaeyeon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with friendly staff. Amazing options for kids for family trips
Stayed 4 nights in May 2024

8/10 Good

Raul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nightly live entertainment in the open center courtyard, however, if you're interested in sleeping, bring your ear plugs because the music, cheers and the M.C. are very loud and the events end at 10:30pm! Lastly, beautiful rooms, but bring heavy socks or light slippers because the tile floors are very cold to walk on.
Stayed 5 nights in May 2024

4/10 Poor

Dania

Travelled with family
Disliked: Cleanliness, staff & service
I traveled with my family, consisting of 2 adults and 5 children. The staff was unwelcoming, and the wait for check-in was excessively long. We were not offered any refreshments upon arrival, despite the 90-degree Fahrenheit heat. When we requested water, the staff was rude. Everywhere we went, the staff seemed serious and angry. At the Sea Salt restaurant, I had to practically bribe the staff to get decent service. If you didn't tip beforehand, the service was terrible. This was the worst experience l've had in Mexico. After three days, the service improved because they realized I was a generous tipper, which I find unethical. While I love Cancun, this resort fell far below my expectations.
Stayed 3 nights in May 2024

8/10 Good

Tracey Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that property was closed to beach, pool and dining areas. Property was also located on the main strip which made it easy to take local transportation. I didn’t like that it was further away from the busy areas to local restaurants and nightlife. Didn’t feel comfortable leaving the area at night even to take a taxi being in a strange place.
Stayed 5 nights in May 2024

6/10 Okay

Esperanza

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall it’s a good property, their staff is amazing. The food and beverage options are really great, and every hostess, server and cook AO friendly and customer service oriented. Mondays they do a Mexican buffet by the pool with traditional music and dancing, this night was THE best!
Stayed 4 nights in May 2024

6/10 Okay

Lenin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked this trip for a quick weekend getaway with out 5 year old daughter. First the check in process was a mess. We arrived at the hotel at 11AM and check in was at 3PM. We waited and came back at 3 PM but the room was not ready. We had to keep coming back until 4:30PM when they finally let us go to the room but it was not fully ready. The hotel grounds and amenities were very good. Our daughter loved the kids pool and kids club. The food at the buffet was a joke and a disrespect to guests. The service from the staff is mediocre. The beach is beautiful but has very strong waves and not safe for kids. On the day of check out we ordered an uber to transfer us to the airport. The hotel does not let Ubers pick up guest at the hotel.t They force guest to walk about 1 mile to a pick up spot outside the hotel. The staff at the front door was unsympathetic with the situation and not helpful at all. They only allow taxis that work for the hotel pick up inside, which charges a double fare.
Stayed 2 nights in May 2024

6/10 Okay

Somer

Travelled with family and small children
Disliked: Amenities
Our room was not cleaned for two days, food at the steak house was horrible. Like embarrassing to serve. Staff was put out most of the time. Pool towel service was one towel per person, and you had to be there.
Stayed 5 nights in May 2024

6/10 Okay

Aaron

Stayed 7 nights in May 2024

4/10 Poor

Wafaa

Disliked: Cleanliness, staff & service, property conditions & facilities
My problem was with Expedia and the property what I seen pictures of wasn’t the same as what I got when I got there and it was blamed on Expedia and Expedia blames on property did not like that experience
Stayed 7 nights in May 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kept very clean and organized….
Stayed 7 nights in May 2024
Response from Zayda Rishmawy on 26 May 2024
Dear Jose, Thank you for choosing us to host your most recent holidays. We appreciate your kind words about our beautiful resort. We are very pleased to know that you had a great time at Hilton. Wishing you the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Arnav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Allen, Suamico

Travelled with family
Liked: Staff & service, property conditions & facilities
Greta beach and pool area. Multiple food options
Stayed 6 nights in Feb 2024
Response from Zayda Rishmawy on 26 May 2024
Dear Allen, We appreciate you for taking the time to share your feedback with us. We love to read that you enjoyed our beach and pool area, and our yummy culinary experience! Thank you for trusting us and for being our guest. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 26 May 2024
Dear Vicky, Thank you for choosing us to host your most recent holidays. It was a pleasure to have you, we love to read that you had a lovely experience! We look forward to host your next holidays. All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

ROEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, big property & a good variety of food. Recommend to have the restaurant staff get used to speaking English to communicate with guests. Hope to have the shuttle service in the future.
Stayed 3 nights in May 2024

10/10 Excellent

Igor, Apex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are second time in this hotel and we are love it
Stayed 6 nights in May 2024
Response from Zayda Rishmawy on 26 May 2024
Dear Igor, Thank you for your loyalty with us. We are always thankful for your kind words, and it will always be a pleasure to have you back. We will be waiting for you! :)All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Marian E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff was very friendly and made sure we had fun. This is a very family friendly place with lots of young families. The food was good although the staff seemed to get a bit overwhelmed when the hotel got crowded late in the week.
Stayed 4 nights in May 2024

10/10 Excellent

Sandra El

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hilton Mar Caribe was just amazing. The resort had it all ( excellent service, cleanliness, pool bar, tasty food, beautiful beach, great restaurant options and a fun kids club for ages up to 12). We truly enjoyed our stay and recommend families and couples to treat themselves with this experience.
Stayed 3 nights in May 2024
Response from Zayda Rishmawy on 26 May 2024
Dear Sandra, We appreciate you for choosing us and for taking the time to share your experience with us. It is our pleasure to read that your stay with us was amazing, and that you loved our resort, service and restaurants! We are proud to say that we exceeded your expectations!All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Vince Dominic

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its our first time booking in an all inclusive resort and Hilton Cancun Mar Caribe did not disappoint. We love the pools and the choices of restaurants to dine as well as the food. Our room was always stocked with drinks and cleaned. We also love hanging out in the beachfrony Overall it was a great experience!
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 26 May 2024
Dear Vince Dominic, Thank you for choosing us to host your most recent holidays. We are excited to read that we met your expectations and that you loved your experience here at Mar Caribe! We look forward to host your next holidays! All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Yoon Kyoung

Liked: Staff & service, property conditions & facilities
Room cleaning service was not done daily . Had to call ask for it three times one day but it was still not done.
Stayed 7 nights in May 2024
Response from Zayda Rishmawy on 25 May 2024
Dear Yoon, Thank you for choosing us to host your most recent holidays! It was a pleasure to be your hosts, but we regret to read your experience with Housekeeping. Rest assured that we are taking action on this in order to become a greater choice and provide the service you deserve. Thank you for trusting us and providing us your comments. All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 25 May 2024
Dear Tuan, Thank you for choosing us to host your most recent holidays! We are excited to read that everything was great! Nothing will be greater than have you back in this beautiful paradise!Best wishes, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Julian

Stayed 3 nights in May 2024
Response from Zayda Rishmawy on 26 May 2024
Dear Julian, Thank you for choosing us to host your most recent holidays. We were delighted to have you, but we regret to know that you had experienced bumps during your stay. Rest assured that we take pride in providing the service that you deserve and that your comments are highly important to us. We look forward to host you in the future to exceed all of your expectations. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

jasmine, Calumet City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Great activities for all ages!!
Stayed 3 nights in Apr 2024
Response from Zayda Rishmawy on 24 May 2024
Dear Jasmine, Thank you for sharing your feedback with us! We are delighted to read that you loved our activities, and you were treated by royalty by our team members! This is what Hilton is all about, creating memorable moments!We look forward to hosting your next vacations! Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Benjamin Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property offered everything we were looking for from beach access with plenty of umbrellas for shade, excellent on beach service to multiple restaurant options and evening entertainment. The pools are great and the property is well maintained. Staff was excellent. Our room was excellent. Guest services was extremely helpful. Berenice at the front desk helped us with questions and concerns we had and all were addressed promptly and professionally. We will definitely visit again.
Stayed 5 nights in May 2024
Response from Zayda Rishmawy on 24 May 2024
Dear Benjamin Joseph, We are happy to read your experience at Mar Caribe! Thank you for your kind words about our beautiful property: our beach, entertainment and our team members! We will congratulate our Guest Services team and Berenice on your behalf :)We appreciate you, for being our guest. All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from a 7 night stay. The resort is just the right size. Not too big, not too small. Staff was top notch. I think the main area that could improve is the food. It was just ok.
Stayed 7 nights in May 2024
Response from Zayda Rishmawy on 24 May 2024
Dear Eduardo, We appreciate you for choosing us, and for sharing your wonderful feedback with us. It was a pleasure having you, and we do appreciate your positive words about our team members. Rest assured that your food comments have been shared with Management, to become a better option for you and all our guests :)All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

LEIGNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in May 2024
Response from Alejandra Morales on 23 May 2024
Dear Leigne, Thank you for being part of Hilton Cancun Mar Caribe. We appreciate you taking the time to rate your experience at our resort. We hope to see you soon, All the best Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Bridgett

Liked: Property conditions & facilities
Disliked: Staff & service
Staff and service for bars and restaurants were slow. 2 plus hours waiting for dinner. Never got weighted on pool side. Or beach side.
Stayed 5 nights in May 2024
Response from Alejandra Morales on 23 May 2024
Dear Bridgett, Thank you for choosing us to host your latest holidays. It was a pleasure having you, but we regret to read you had some bumps during your stay.We apologize for these inconveniences as this is not the experience we strive to provide. Rest assured that we are taking action on these issues, to provide only but the best for all our guests! We hope to host you in the future, to exceed all your expectations!Warm regards,Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Julia Rivas, Hamilton

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I have been to Mexico 5 times so I have something to compare this place to. The crew at the activity pool (Cash and Bruno and a few other guys) were excellent, they kept the energy going, got people to participate if you're into that kind of stuff. Drinks and Food - just OK. Before I booked I did tons of research, checked every Instagram posts and found a few blogs about Hilton. The food is 4 stars at most. Overcooked, oversalted Every fancy food item mentioned on social media was extra charge - EVERY. SINGLE.ONE. The drinks were a hit or miss but I'll give it a solid 4. Staff- friendly, pleasant but a HUGE difference in training and service from all other places I've been to in Riviera Maya. The hotel is extremely understaffed. No one greeted us and walked us to the check in when we arrived. The luggage guys were great, took our luggage immediately and then we just stood there. In about 10 minutes or so I went to ask where we should go, and we're given a strawberry drink that was really bad) Ocean-the biggest disappointment, rough, completely umswimmable and the beach is unwalkable, the pictures on the site are deceiving. Grounds-pools are nice, nice decks but ALL beds are covered in bird poop. Overall I will never go to Hilton or Cancun in general. Please don't get fooled by good reviews like I did, they are either fake or people have nothing to compare to. Go to any Riviera Maya hotel. This is a 4 star hotel at most. P.S. Rooms are TINY, we had to have suitcases on beds.
Stayed 8 nights in May 2024
Response from Alejandra Morales on 23 May 2024
Dear Julia, Thank you for sharing such this feedback about your recent stay with us. We truly appreciate your insights, as they provide valuable information into areas where we can improve our services and offerings. We apologize for the various issues you encountered and any inconvenience these situations may have caused during your visit.Thank you for highlining our beautiful rooms, housekeeping crew and beach area.We hope we have the opportunity to welcome you again in the near future and show how much we have to improved!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but food could have been a lot better. But, overall great experience.
Stayed 5 nights in May 2024
Response from Alejandra Morales on 23 May 2024
Dear Frank, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We are excited to read that your experience was amazing! We hope to host you again in the future! Best regards, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and people, great food. Pictures on Expedia of hotel and view needs to be updated as ocean view makes it seem like it’s an oceanfront view.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 23 May 2024
Dear Michelle, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We are glad to know that you enjoyed the service and attention of our team members and our dining options. We look forward to welcoming you back during your next visit to the Mexican Caribbean. All the best, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

4/10 Poor

Lana S

Travelled with family
Liked: Property conditions & facilities
Theft is never ok! We had a large amount of cash stolen from our room! They literally had to dig through our belongings to find the cash, all was deep within our belongings. Don't trust the safes provided either! Housekeeping should clean the room NOT go through your stuff!! We've been going to Cancun and other areas of Mexico for over 20 years and never had anything stolen before. Of course they did their investigation and couldn't find anything, like housekeeping would admit this?? So disappointing to say the least. Many staff members seemed inconvenienced by the guests. Do better training Hilton. I would never go here or recommend anyone to stay here. When you can't feel safe on vacation...that's a problem!
Stayed 7 nights in May 2024
Response from Zayda Rishmawy on 24 May 2024
Dear Lana, Thank you for choosing us to host your latest holidays. We regret to read your experience, rest assured that this is not the experience we strive to provide. And this is why, our Guest Experience Manager followed up promptly with you about your stay. Wishing you all the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Ray Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very up to date and clean, staff were on the ball.
Stayed 7 nights in May 2024
Response from Alejandra Morales on 22 May 2024
Dear Ray, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We are convinced that our team members are essential on our hospitality, and we are glad to find out he's doing a fantastic job.We look forward to welcoming you back during your next visit to the Mexican Caribbean.All the best,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great service but I was expecting more about the buffets. Personally I find them limited based on what mexican cuisine is about. This is the second time I've experienced something like that in the last couple of years in a hotel in cancun.I fee that buffets are more reduced compared to before covid. Some of us spend the little extra with higher expectations of food and personally I find that dissapointing.
Stayed 7 nights in May 2024
Response from Alejandra Morales on 22 May 2024
Dear Arturo, Thank you for your kind comments about your recent experience at Hilton Cancun Mar Caribe. It our pleasure to learn you've enjoyed your recent visit and your overall experience was positive. We will share your comments with our Food and Beverage Director. All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean and every day house keeping would refresh the room and restock all drinks and snacks in the room. Service at the restaurants and buffet was amazing and the food tasted great, even for picky eaters. The pastries in the cafe were nice as well. From making reservations to ordering room service, it was made very easy and efficient through their website. The beach was cleaned with a tractor every morning to prevent a build up of seaweed so the waters were crystal clear. There was also a lifeguard on the beach monitoring for everyone's safety. The sunrise can also be seen from your room which is beautiful. Lastly, the resort has activities all throughout the day and night so there is something for everyone to do. Also for those worried about safety, I felt very safe and the door had a physical stop in the inside preventing the door from being opened. I would highly recommend.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Sasha, Thank you for choosing us to host your recent holidays. It was a pleasure to know that we have met your expectations. Comments like yours motivate us to continue offering te best possible services. Once more, thank you for being our guest! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Kassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Traveled with family. Loved the kids pool area. 4 out of 5 because out of the 5 days we were there we only liked two meals out of everything we ate at all the restaurants including the buffet.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Kassandra, Thank you for sharing your experience with us during your recent stay at Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve our services and enhance the overall guest experience. We truly hope to host you soon, thank you for staying with us! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

4/10 Poor

Kiho

Travelled with family
Disliked: Staff & service
First, the good: bathrooms were modern and spacious, with good amenities. Room was clean and the bedding was comfortable, if not exactly luxurious. The bad: Noisy. Hotel staff were moving furnitures in adjacent room at 2:00 - 3:00 am. The screeching noise disturbed our sleep. We had to complain three times before the front desk/concierge took any action. Our first two complaints were met with denials by the hotel, so we had to invite a hotel staff in the wee hours of the morning to verify that the complaint was legitimate. Also, the rooms are obviously not soundproof so you will hear loud, thumping music until 11:00 or so. The food: some restaurants were good or good enough, but avoid the buffet if you can. Some of the food was downright inedible, especially the beef and sausages. And the service is very slow. Expect a 20 minute wait before they take your order. The beach: Not great. Not the white sandy beaches one imagines of Cancun. The staff: Some were nice, a few were grumpy. When we asked for a non-alcoholic cocktail, one server suggested we just drink water.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Kiho, Thank you for taking the tome to write a review about your recent visit to Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve. We hope to have the opportunity to welcome you back soon on your next visit to the Mexican Caribbean to provide you with a better experience. Best regards, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

YeongAe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a family vacation
Stayed 6 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear YeongAe, We appreciate you for choosing us to host your most recent holidays! We look forward to hosting you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inlcusive Resort

10/10 Excellent

Alvin

Travelled with family
Liked: Staff & service, property conditions & facilities
Awesome!
Stayed 3 nights in May 2024
Response from Zayda Rishmawy on 20 May 2024
Dear Alvin, Thank you for choosing us to host your most recent holidays! We appreciate you for such amazing feedback. We love to read that you had an awesome vacation! Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Hugo

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a week and it was a great experience. From checking in, to room service, bartenders and entertainment team all of them made our stay memorable. Good food at the restaurants but main buffet could of been better. Just not much of Mexican food options. I would definitely go back.
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 20 May 2024
Dear Hugo, First off, we would like to thank you for staying with us. It was a real pleasure to be your hosts and we are pleased to read that you loved our rooms, room service, our restaurants and bars! Nothing will be greater than hosting you back in this paradise. All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Chris, We appreciate you for choosing us to host your most recent holidays! We look forward to hosting you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inlcusive Resort

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Susan, We appreciate you for choosing us to host your most recent holidays! We look forward to hosting you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inlcusive Resort

10/10 Excellent

Naji, Newmarket

Travelled with family
Excellent hotel and property
Stayed 7 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Naji, Thank you for giving us the opportunity to host you. It was a pleasure to be part of your experience. We are very happy to know that you had a 5-star experience! All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled to this resort May 2024 with my children aged 14 and 10. I was nervous about traveling alone with my children to Mexico but this resort was amazing and my mind was immediately settled once we arrived. The resort was clean, safe, and beautiful. This is a great place for families. I have been to Cancun a handful of times but this was my best experience. The food here is much better than other resorts I have stayed in. All 4 of the reservation-only restaurants on site were great. Property maintenance is excellent. I would like to mention that the service in this resort is above and beyond. Everyone was so incredibly polite, attentive and helpful. The entertainment team, Carlos, Betty, Bruno and Kax made pool days so much fun for my family. My kids both participated in many poolside activities and games and were treated like family. The service team: Miguel from dinner at Vela was so helpful in suggesting local family activities; Pedro always remembered our drink order even before we sat down for breakfast and lunch at Vela and was so polite and welcoming always; Edier at Flama Steakhouse was attentive and so polite; Our servers at Luce, both named Carlos, were so kind to us and helped celebrate my daughter’s 10th birthday making the evening so special when the staff all sang to her and brought out a dessert. We felt like family here. When I travel I typically want to try a new place every visit, however, after last week’s experience, we found our home in Cancun!
Stayed 6 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Jenna, First off, I would like to thank you for choosing us! We are beyond excited to know that you had a wonderful birthday celebration. Thank you for making us part of this special moment.We appreciate your comments on our team members Carlos, Betty, Bruno, Kax, Miguel, Pedro, Edier, and both Carlos! Rest assured that we will congratulate them on your behalf! We look forward to hosting you again in the future! Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Jelena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our vacation. Everything was organized really well. Everything was great. Service, food, restaurants, visits to any location. We will definitely recommend to all our friends and family this hotel.
Stayed 10 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Jelena, We are thrilled to read this wonderful review! Thank you for acknowledging our service, food, and facility! We look forward to hosting your next holidays! All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

4/10 Poor

RICKY

Travelled with family, Travelled with partner
Check in was at 3 didn’t get our room till almost 7.Mini bar wasn’t stocked properly. Got talked into upgrading to enclave for an additional $900 not worth it at all. That was just the first 2 days food was not that great which I know they go for tourist but I’d give the day time food 2 stars
Stayed 7 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Ricky, Thank you for choosing us to host your most recent holidays. Thank you for your loyalty with Hilton. We wanted to let you know that your feedback has been shared with Management, because we want to provide only but the best service! We look forward to host your next holidays. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Tufail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, service goes down a bit when it’s busy.
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Tufail, Thank you for choosing Hilton to host your most recent holidays! It was a delight having you, and we appreciate your feedback. Thank you for bringing this to our eyes, rest assured that your feedback has been shared with Management to become the best option for you and all our guests! Thank you for staying with us. All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an experience ! All inclusive is the way to go.. my only negative review buffet food is cold ! But dinner options from noriku la luce the teppanuci etc was amazing .. staff was outstanding .. lobby bar the best drinks! Check in 3 and agter so make sure to bring bathing suit for your wait time !
Stayed 5 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Amanda, We appreciate you for taking the time to share your feedback. It was a pleasure to have you. Thank you for such wonderful review! Rest assured that your comments have been shared to Management in order to become a better choice for all of guests! Thank you for being our guest. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is nice. The quality of the food is low. It’s priced a little bit low for an all inclusive but this is because the quality of the food is low. Service and the facility was excellent. Rooms are ok.
Stayed 1 night in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Amir, Thank you for taking the tome to write a review about your recent visit to Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve. We hope to have the opportunity to welcome you back soon on your next visit to the Mexican Caribbean to provide you with a better experience. Best regards, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Brody Luke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, the service was great, and the entertainment team was phenomenal. Our trip was spent by the pool enjoying the amazing activities facilitated by the wonderful, energetic, and friendly entertainment team. An amazing place for kids and adults with so much to do. Carlos and Beth, by far, were the highlight of our trip and made it feel like there was no reason to leave the resort—all the fun, relaxation, and beach time we needed was right here!
Stayed 7 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Brody, Thank you for choosing us to host your most recent holidays, it was a pleasure to have you! Thank you for your amazing feedback on our property, service, and team members, especially Carlos and Beth! We look forward to hosting your next relaxing vacations! All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort