Downtown Cancun, a neighbourhood in Cancun, is home to Donceles Plaza. Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Visit our Cancun travel guide
Close to Ultramar Ferry Puerto Juárez, Donceles Plaza provides amenities such as a rooftop terrace. Stay connected with free in-room WiFi.
You'll also find perks such as:
2 outdoor pools
Free self-parking
Room features
All guestrooms at Donceles Plaza boast comforts such as free WiFi and safes.
Other conveniences in all rooms include:
Hairdryers and shampoo
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
Check-out instructions
The host requires you to complete the following before checking out:
Remove personal items and remove leftover food and drinks
Turn off the lights and return the keys
Access methods
Access code, private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Cleaning fee: MXN 306 per accommodation, per stay.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
We should mention
This property does not have any lifts
Frequently asked questions
Does Donceles Plaza have a pool?
Yes, this property has 2 outdoor pools.
How much does it cost to stay at Donceles Plaza?
As of 4 July 2026, prices found for a 1-night stay for 2 adults at Donceles Plaza on 18 July 2026 start from AU$223, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Donceles Plaza pet-friendly?
No, pets are not allowed at this property.
How much is parking at Donceles Plaza?
Self-parking is free at this property.
What time is check-in at Donceles Plaza?
Check-in start time: 3:00 PM; check-in end time: anytime.
What time is check-out at Donceles Plaza?
Checkout is at 11:00 AM.
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