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"We stayed two separate nights the beginning and end of our trip. The first stay the floor was soaking wet in our room. The second stay, after a long day of travel, the non-smoking room in the non-smoking property, smelled very strong of smoke. Returning to the front desk, they “they could they could move us to another room.” Moved from the West wing 3rd floor to the other wing (different elevators) to the entire 2nd floor in the east wing smelling like smoke. The second room was less smoky than the first so we crashed asleep not wanting to deal with moving again. It’s a great property but the lack of attention to details and the going above and beyond I receive with Bonvoy properties. I don’t expect concessions, but not offering even a free drink (Bonvoy points, discount on rate, etc) exemplified the poor service. Sadly we liked the variety of restaurants (ate twice at Red china it was so good) and the pool area but the cons of poor service, conditions of the rooms & attention to details outweigh these pros. "

"No casino .no pool table"

"Great Place"

"This hotel is in a great location across the street from the river walkway where many restaurants and shops are. The food from all four restaurants in the hotel is first class. The staff attends to all your concerns very quickly. The rooms are very clean and stylish all have nice balconies, really great hotel experience."

"What a first class hotel this is! The staff are impeccable and delivered a world class service from every single member. We were greeted by the door staff every time we returned from a trip with "Welcome home " The piano player in the bar was fantastic. Sky bar had spectacular view. The bar staff were exceptional , and attentive in particular Hadder and Ahmed they really are outstanding. The hotel is central and views are amazing of the city and the Nile. Amenities were 5 star from the variety of restaurants, gardens, pool and grandeur of the hotel generally. I can't recommend this hotel highly enough. Thank you to all of you for making our stay so special."

"Great on everything honestly . I highly recommend it . "

"The hotel is on the 5th floor of what appears to be an abandoned building, with sketchy elevator service. Although staff was friendly and the hotel was clean there was very few amenities. Location is great but not if you're looking to relax, Egyptians love their car horns."

"Every little detail was perfect. There's a reason why I'm loyal to the ritz . It's the consistency the excellent service the attention to detail. It truly makes me feel like I am on vacation and it is worth every penny and more. Every staff member of this facility went above and beyond to meet my needs my wants and help in any way shape or form. So thank you for a great experience."

"It was wonderful, great staff and breakfast, clean rooms"