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The Reef House Palm Cove MGallery

Hotel Class
5 out of 5
Photo gallery

Reviews

4.4 / 5Excellent
650 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Clifton Village Shopping Centre
    4 min drive
  • Popular Location
    Clifton Beach
    6 min drive
  • Popular Location
    Kewarra Beach
    8 min drive
  • Airport
    Cairns, QLD (CNS-Cairns Intl.)
    24 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • Verandah King Room

    Room Amenities

    • Sleeps 2
    More details
  • Verandah King Spa Suite

    Room Amenities

    • Sleeps 3
    More details
  • Studio (Brigadier, SPA)

    Room Amenities

    • Beach view
    • Sleeps 2
    More details
  • Suite, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 2
    More details
  • Apartment, 2 Bedrooms

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Suite, 2 Bedrooms, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Apartment, 4 Bedrooms

    Room Amenities

    • Sleeps 8
    More details

About this area

Palm Cove

Located in Palm Cove, The Reef House Palm Cove MGallery by Sofitel is on the beach. Skyrail Rainforest Cableway is a popular attraction and the area's natural beauty can be seen at Palm Cove Beach and Clifton Beach. Hartley's Crocodile Adventures and Tjapukai Aboriginal Cultural Park are also worth visiting. Our guests appreciate the hotel's quiet location.

What's nearby

  • Popular Location
    Clifton Village Shopping Centre - 4 min drive
  • Popular Location
    Clifton Beach - 6 min drive
  • Popular Location
    Kewarra Beach - 8 min drive
  • Popular Location
    Paradise Palms Country Club - 8 min drive
  • Popular Location
    Half Moon Bay Golf Course - 18 min drive

Getting around

  • Redlynch Station - 18 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 24 min drive

About this property

The Reef House Palm Cove MGallery

Upscale hotel on the beach, with 2 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of The Reef House Palm Cove MGallery by Sofitel's 2 outdoor swimming pools or pampering yourself at the full-service spa. All 67 rooms feature thoughtful touches such as bathrobes and slippers, along with conveniences such as fridges and electric kettles. Complimentary wireless Internet access and furnished balconies or patios are standard, as are TVs with cable channels.
The Reef House Palm Cove MGallery by Sofitel offers 67 forms of air-conditioned accommodation which are accessible via exterior corridors, and features DVD players and a safe. Rooms open to furnished balconies or patios. Televisions come with cable channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and designer toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Policies

Check-in

Check-in between 3:00 PM - 11 PM
Minimum check-in age - 18

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM.
24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before 11 AM

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.

Pets

  • Pets not allowed

Payment types

Diners ClubMastercardAmerican ExpressVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 22.00 and AUD 35.00 per person (approximately)
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Children aged 12 years old and younger are not permitted at this property. One child aged 12 years old or younger stays for free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply.

Property is also known as

  • Reef House Palm Cove MGallery Collection Hotel
  • Reef House MGallery Collection Hotel
  • Reef House Palm Cove MGallery Collection
  • Reef House MGallery Collection
  • Reef House Hotel Palm Cove
  • Reef House Palm Cove MGallery Sofitel Hotel
  • Reef House MGallery Sofitel Hotel
  • Reef House Palm Cove MGallery Sofitel
  • Reef House MGallery Sofitel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free nearby parking
  • Parking height restrictions apply
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 22.00-35.00 per person
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • 2 outdoor pools
  • Free bike hire
  • Full-service spa
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Dry-cleaning service
  • DVD player
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Korean

Business services

  • 1 meeting room
  • Business centre
  • Conference space

Outdoors

  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch TV
  • TV channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Fridge

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers

Nearby activities

Activities

  • Ecotours
  • Golf
  • Kayaking
  • Rafting
  • Scuba diving
  • Skydiving
  • Snorkelling
  • Windsurfing
4.4

Excellent

5 - Excellent
382
4 - Good
199
3 - Okay
45
2 - Mediocre
21
1 - Poor
3
4.2
Cleanliness
4.3
Service and Staff
4.2
Amenities
4.1
Property condition

4/5 Good

  • Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Our reception was warm, friendly and service oriented. The room was spacious and well equipped with a kitchen. It was clean and comfortable. We had opted for ocean view with a balcony and enjoyed it very much...noting the view included the front street and people watching. We did not notice and were not disturbed by any street noise. We did use the adult pool and found a number of guests had left used towels on the ground...these and fallen debris from trees etc detracted from the experience giving an unkept feel. Overall we would recommend.

Stayed 3 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If you want the best in Palm Cove, look no further. Everything about it was perfect. Spacious and beautiful rooms, amazing views throughout the entire hotel. Perfectly located restaurant with a beach view that you won't get anywhere else. Gorgeous pools at the perfect temperature. Wonderful staff and great service. During out stay we checked out the other hotels on William Esplanade and after walking into and exploring each of them, we were so happy we chose The Reef House. I would definitely stay there again. One of the best hotel experiences I've ever had.

Stayed 3 nights in Oct. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location of The Reef House was perfect. Very central, overlooking the beach. The style was gorgeous, I love this Colonial style of building. The bed was comfortable and the room was set up well.

Stayed 3 nights in Sep. 2019

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