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"Facility is 4.5 or 5 star. Management questionable. No real how water for the showers. Could not use pool for two days due to poor water clarity. No signs on this either! "

"Great resort "

"good layout, helpful staff"

"Good food court opposite hotel. Can walk to it."

"Huge rooms location bit off from everything"

"Room was comfortable and the staff very professional, efficient and helpful. "

"We enjoyed our second stay at this resort. The staff were friendly and helpful! We enjoyed the two pools. Room was clean, and comfortable.. We will be back to this Shangri-La hotel in November.."

"Friendly staff "

"Excellent Suit room, pool facility, Spa is awesome"

"ホテルも綺麗で、朝ごはんが美味しかった。"

"yes, very nice room and location was very gd...Enjoyed are stay there."

"Nice location and very accessible to any places of interest."

"Great hotel"

"Professional hospitality, staffs are all top rated trained in manners and helpfulness. Beautiful, clean, spacious and well maintained rooms and facilities. Breakfast quality and staff services are 5 stars."

"Brilliant hotel the staff are sensational- so friendly- rooms are very nice and just a great place to stay - thank you"

"Staff were extremely helpful."

"I had a wonderful stay at Macalister Terrace Hotel. The hotel is very comfortable, clean, and has a really nice ambience that made the stay relaxing and enjoyable. A special thanks to Liz, who was incredibly friendly and helpful throughout my stay. Her warm hospitality and excellent service truly made the experience even better. Overall, I highly recommend this hotel to anyone looking for a pleasant and comfortable stay in Penang. I would definitely come back again!"

"For the money the hotel was spot on, rooms are a tad dated but they are all clean and tidied up daily. The staff are all very friendly and the garden/pool area is nice. Couldn’t ask for more."

"Good hotel"