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"Very"

"Cold shower Lumpy bed Lumpy pillows Paper thin walls A very poor response to my upsetting experience from staff and no comments to try and listern or provide anything to address my concerns as an IHG member"

"Friendly and helpful staff. Michael was absolutely amazing. Cleanliness let it down slightly. There was water in the kettle leftover from previous guest. The drawer with the coffee / tea wasn’t clean. The teaspoon was sticky. Overall great stay but would suggest wa"

"Food orders , Breakfast and dinner food wasn’t the best Breakfast was 4 out of 10 and my meal at dinner was Disappointing brought me the wrong meal first the had to wait and when it came for what I payed it was not good "

"The staff are a mix of fabulous and awful - some were so helpful and efficient and could not do enough but others were rather rude and snappy. The whole place needs a bit of TLC - wonderful beautiful building with some fabulous public rooms, statues and artwork but needs a good clean for example cobwebs and dust everywhere, chipped and peeling paint. The outside area is filthy - get a jetwash and clean it down - cushions on outside furniture yuck. The outside area in the second building near the function room had about 20 bags of dog poo in a bird bath and against a wall - no idea why but bit off putting to sit near. Bed was really comfortable and clean but lots cobwebs around windows and in wardrobe, coffee stains down the wall, two bulbs out in room, paper peeling off wall in big area. Breakfast was okay - very clean and tidy and cooked food looked great - the other areas ie fruit, cereals and bread/pastries not so great. Food from bar and restaurant was lovely and drinks were great - bar area really nice and great staff. This place could be fabulous but the manager/owners need to go and stay like a guest to see the issues - go round the hotel with a customer's eye and silly faults could be fixed. I would not stay here again as there are so many other options in Chester - real shame would love to see this hotel at its best."

"It was exactly how I expected it, it was the second time I stayed their, ir is in the city center of liverpool. It is dependable"

"Very good value....friendly and efficient. "

"Large rooms. Helpful staff"

"A lovely stay catching up with friends, very friendly attentive and engaging staff were fantastic a real asset to the hotel."