Buckeye-Shaker Hotels, Cleveland

"I have stayed in this hotel many times before and this was the first time I was a little disappointed. The ice machines were not working. We were not told at check-in and had to find out. The room was clean but when went to use the shower black stuff came out of the drain. "

"Clean rooms and helpful staff."

"There are shops inside and a bar with food. "

"Our room was not properly cleaned. There was a cracker on the floor. Hair on the floor and in the sink of the bathroom. Debris on the floor. Dirt and marks all around the bed skirt. Hand/finger marks all over the closet doors. Spilt substance on the wall where the bathroom door slides. The bathroom smelled really bad. They gave us a new room… It smelled a lot better (like new carpet) HOWEVER, debris all over the carpet. I mean a ball of weave hair, actual pieces of garbage like plastic and a plug cap. A TOENAIL IN THE SHOWER. Marks on the mirror from a spill or splash of something. Hands prints all over the glass window. DUST built up on the ledge by desk. We were more comfortable in that room and decided to stay put. But it is clear the cleaning service is not doing their job. Too many obvious standard things missed. I was really disappointed and frustrated that a clean room didn’t seem possible. I’m not looking for perfect but a thorough vacuum and wipe down should be guaranteed. The staff was very kind and noted the both room conditions. I would not stay there again, nor would I consider another Westin hotel "

"Would stay aga"

"Parking wasn’t the greatest but the Hotel was clean and staff were friendly."

"You have to walk a lot to the room, not cleaning the room for a lot of days, no breakfast available till the closing time, no recycling trash cans in the room."

"Usually we stay a few blocks closer to the arena, but the the prices were way too high when we went, the price for a room here was more reasonable. The room was nice, AC was nice and cool and everything you'd expect from a $250 room on a weekend was there. Would definitely stay here again. "

"Everything worked fine. Wish there was _one_ overhead light that could illuminate the entire room. Instead you had to open the curtains -- onto the ground floor parking lot! The bathroom was tiny. Tiny as in, you could sit on the toilet and close the door tiny. This, from a Hilton?"