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"Room was spotless and I loved everything about it. The bedding is probably THE BEST I've come across while traveling so far. All the hotel staff were so kind and helpful, it was the best service I've ever experienced at a hotel so far. The bakery on the first floor has amazing pastries, and the dinner buffet at Parkview was amazing. Every time I visit Korea, there's always so many foods I want to try but eating here really fulfills that. All the dishes were amazing. The only downside to the hotel is that it's up on a hill, and there's nothing really close by walking distance (convenience store, activities, etc), especially in the colder seasons. I look forward to visiting again!"

"As a frequent Travelers I will place this hotel at the top of my recommendation it was the highlight of my trip to Asia which included the Tokyo Macau and Seoul. The hotel is luxurious great location beautiful to say the least but also the staff including the concierge the front area manager the front desk were awesome people highly professional courteous polite and very Hospital. I even made to few networks working with the beautiful polite professional concierge Rose Lee and connected her with the Tampa Bay Area concierge Association at my home City Tampa Bay Florida. I'll give this hotel five stars all day long and I highly recommend it"

"Lotte resorts and Lotte hotels have never let me down"

"Everything!"

"Great hotel in awesome location "

"Beautiful hotel professional staff, 24-hour room service, punctual ICN transportation. "

"Great hotel - clean modern and convenient location "

"Great location."

"Excellent stay at this hotel. Room was clean and there was a great breakfast variety with many options to choose from. Staff was very helpful when I pointed out a little incident with my room, it was solved the same day."