Lobby sitting area

Reviews of The Mansion Boutique Hotel

4 out of 5
The Mansion Boutique Hotel
Franceza Street 11, Bucharest

Reviews

9.4

Exceptional

Rating 10 - Excellent. 251 out of 333 reviews" "
Rating 8 - Good. 65 out of 333 reviews" "
Rating 6 - Okay. 7 out of 333 reviews" "
Rating 4 - Poor. 7 out of 333 reviews" "
Rating 2 - Terrible. 3 out of 333 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kamyar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. I really enjoyed my stay at the hotel and I highly recommend it.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Kamyar,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!Our location is, indeed, a very convenient one, and this is one of the main factors that guests take into consideration when they choose to stay with us. Additionally, we constantly keep in mind how to appropriately accommodate our visitors and guarantee their comfort in the rooms. And more, we strive to create a welcoming atmosphere at our company by having staff members who are always ready to welcome and assist our visitors as much as they can.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and quirky little hotel in a good location for exploring the old town.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear Barry,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face!We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best wishes,The Mansion Team

10/10 Excellent

Hardeep

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel in central Old Town .
Stayed 3 nights in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Hardeep,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities
very good, but had an standing issue with room heating/cooling overreacting.
Stayed 5 nights in Feb 2024
Response from Hotel Management on 6 Mar 2024
Dear Henrik,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.Regarding the climate in the room, especially between the cold and warm season, it is quite difficult to adapt the temperature as the AC system works on one season at a time in the entire hotel. Still, we do our best to make sure our guests are as comfortable as possible and we always strive to ensure they enjoy their stay in Bucharest. Moreover, regarding the issue you encountered with the air conditioning, we sincerely apologize for any inconvenience caused. Please know that only two rooms in our establishment are equipped with such systems, including Nautic, the room you occupied. While the climate control system may differ slightly from what guests are accustomed to, we strive to make it as user-friendly as possible. There are two panels—one for temperature adjustment upwards and another for lowering the temperature—marked with a small sticky note. We recommend setting the system to your preferred temperature, utilizing the heating panel only if desired. Our dedicated staff is always available to assist you with any queries or requests during your stay.Now knowing your preferences a little better, we are eager to welcome you back at The Mansion, here in Bucharest! It has been a pleasure to have you visit our city, and we hope that you had a great time.Best wishes,The Mansion Team

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully thought out Hotel, with very helpful staff who couldn’t do enough for you. The individual rooms, (we stayed in Nautic) were spotlessly clean, large and modern. Breakfast was a broad selection of buffet style foods, catering for every nationality. There was also a specialty eggs menu included, I highly recommend the Eggs Benedict. We also had a lunch in the attached restaurant, which was not included in the price, however it was so reasonable and the food was delicious that we did not mind paying at all. The Mansion Boutique is ideally suited in the old town so that many of the old buildings are within short walking distances, definitely wear trainers or comfortable shoes as the old cobbles can be damaged in places. I would absolutely stay in the Mansion Boutique again.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 3 Mar 2024
Dear Ali,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small friendly property , greeted with a glass of Prosecco on arrival. Room ( Nautic) ( all rooms are different themes ) was large and of a nautical theme, warm and relaxing. Breakfast was available but didn’t get a chance to try it- they also serve meals on an evening- although there are several bars/ restaurants close by. Would stay again
Stayed 3 nights in Feb 2024
Response from Hotel Management on 7 Feb 2024
Dear Alison,We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.We can back up the fact that the room Nautic is one of the finest in the Premium Mansion Deluxe category, having a unique design specific to the seaside. It is a subtle, yet beautiful design that we tried to implement within our space. With every theme and design, we try to give our guests unique experiences that they can remember for a long time from their stay. Regarding the breakfast, it has been constantly praised by our visitors as being great, and we like to believe that it is of great quality, but we also regret that you were not able to enjoy the food from our buffet.All in all, we are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

10/10 Excellent

Sian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely room & friendly staff.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 3 Feb 2024
Dear Sian,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 Excellent

Paulette, POOLVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in old town. The onsite breakfast is very good and there are so many restaurants in walking distance! The hotel is charming and the staff was very helpful. Because old town is pedestrian only, the parking is about three blocks away, so try to unload your bags before you head to park if you bring large bags.
Response from Hotel Management on 18 Dec 2023
Dear Paulette,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the Old Downtown
Fantastic hotel. we stayed for week while in Bucharest Old Town. Great Hotel with excellent location, food, and friendliness. We loved the area we were in. the room was large and comfortable for the two of us and bed was great for sleeping. Breakfast buffet was ample and it came with the option of eggs to order. The restaurant was excellent for dinner but there are also plenty of restaurants immediately around the hotel. highly recommend the hotel.
Stayed 7 nights in Dec 2023
Response from Hotel Management on 16 Dec 2023
Dear David,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was excellent
Stayed 6 nights in Nov 2023
Response from Hotel Management on 13 Dec 2023
Dear Peter,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting!We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face! Regarding the staff, we are proud to be represented by a group and a team of young and lifeful persons that can cheer up the environment and make people feel like home. We are happy to hear about your great experience in our hotel, and your beautiful remark about our team. Our goal is to tailor each experience and create memorable experiences for all our guests.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay in old town. The staff was superb and so knowledgeable about everything. We arranged two tours and our airport transportation thru them and it was amazing. The communication was fantastic— they answered at all hours. The street noise was a little irritating but they have no control over that. The breakfast was great and more than I could eat in one sitting. Overall I really enjoyed our stay and would stay there again. Staff was just so friendly.
Stayed 6 nights in Nov 2023
Response from Hotel Management on 5 Dec 2023
Dear Tiffany,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

10/10 Excellent

Leigh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in old town
Lovely hotel in the centre of Bucharest Old Town. Very clean and beautifully maintained. Very spacious rooms with a large comfortable bed. Staff were friendly and very helpful. Only thing to be aware of is that this is in the centre of a busy area particularly at night. Music from nearby clubs etc could be heard and whilst this did not bother us, it’s worthy of consideration when booking. Staff are aware and do provide ear plugs if required.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 9 Nov 2023
Dear Leigh,Your positive feedback warms our hearts, and we are truly grateful for your kind words. Knowing that our services have left a lasting impression on you serves as a tremendous source of motivation for our team.We are delighted to learn that you enjoyed our facilities, service, and amenities. Ensuring a comfortable and enjoyable experience for our guests is our priority, and your satisfaction reinforces our commitment to excellence. Your feedback is invaluable and will inspire our team to consistently deliver outstanding service. We also want to express our gratitude for your understanding regarding the noise in the Old City Center of Bucharest, where our hotel is located. We appreciate your willingness to overlook this aspect and recognize that the vibrant atmosphere, especially during weekends, is a significant draw for those seeking a lively night out. While we may not be able to control the external environment, we do our best to offer quieter room options and provide earplugs upon request to enhance your comfort. Your recognition of our attentive housekeeping staff, unique room offerings, and the lively spirit of our team means a lot to us. We take pride in creating a diverse and welcoming environment that caters to the individuality of each guest.We are excited about the prospect of hosting you again at The Mansion in Bucharest. Your visit has been a pleasure, and we look forward to the opportunity of welcoming you back for another memorable experience.Best regards,The Mansion Team

8/10 Good

Lisias

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were only passing though Bucharest for one night. This hotel would be perfect for vacation however it was not perfect for our one night stay, which could have possibly been our fault for not reading much on this hotel. First it is not accessible to drive up to. Had to be dropped off 5 minutes down the road with luggage and walk through cobble stone streets to find the entrance of the hotel. Also it has no elevator so my poor husband had to carry two 50 suit cases up two flights of stairs. Then since it is a vacation point with lists of bars and restaurants, loud music was playing all night long. Be sure to bring your ear plugs if you’re wanting a quiet nights sleep. Lastly, we had to come from the airport and to the airport then next morning. I believe Expedia said it was a 19 minute drive but when we arrived and left it took over 45 minutes with traffic to get to the airport. We had to leave so early we missed the breakfast that was included in our stay. Would consider returning for a longer stay next year, but not great for just passing though.
Stayed 1 night in Oct 2023
Response from The Mansion Team on 2 Nov 2023
Dear Lisias Thank you for choosing our hotel for your recent trip to Bucharest! Your feedback is truly appreciated as we always strive to find out how we can improve ourselves to create a memorable stay for our guests. We have done our best to provide all the necessary information on our property profile so our guests can make an adequate decision when booking a stay in the Old Town. It is certain that maybe for this stay it would have been more comfortable to have an on site parking lot and be in a more quiet area of the city. However not all the rooms are exposed to the Old Town bustling life and whenever we know in advance that our guests are sensitive to noise we do our best to allocate quieter rooms. As you have said, and we agree with that, our hotel did not serve your purpose this time, but on the other hand, most of our guests are very happy to be literally a few steps away from everting one might want to experience when visiting Bucharest, as all the sights and attractions are extremely close. Indeed the algorithm used by expedia to estimate the airport traveling time is not realistic, and exclude parking and walking, but also probably taking the best driving scenario with low traffic and knowing the city. We also regret that you could not attend to our breakfast. All those aspects of your stay might could easily be improved now that you know our property and we truly hope you will consider coming back and exploring our beautiful city as we are looking forward to welcoming you back for a longer stay when we will have the chance to make it memorable. It was a pleasure to meeting you and having you in our hotelKind RegardsThe Mansion Team

10/10 Excellent

Jos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in Bucharest. I chose the hotel because it looked cool and because of its location. Smack in the center of the city. The staff is young, energetic, and very helpful. The WiFi is flawless and they have a decent breakfast buffet. The place is clean. There are so many dining/bar options in the area. Two caveats though.There is no elevator and it is in a noisy neighborhood. But that can also be a plus. Anyway, I loved this place, the staff and the neighborhood. My top rating stands.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 1 Nov 2023
Dear Jos,We want to express our gratitude for choosing The Mansion as your hotel during your recent trip to Bucharest. Thank you for choosing us! As a highly regarded hotel in the capital of Romania, we value guests who are willing to share their experiences with us and provide feedback to help us continually enhance our services.We are delighted to learn that your stay with us was enjoyable. Your positive experience brings joy to our small establishment and motivates us to maintain our commitment to delivering excellent service. Our convenient location is one of the key factors that our guests consider when choosing to stay with us. Our team, comprised of enthusiastic and energetic individuals, takes pride in creating a warm and welcoming environment for our guests. We are thrilled to hear about your wonderful experience at our hotel and your kind words about our team. Our ultimate aim is to personalize each guest's experience and craft memorable moments for all who visit us. We are also proud of the consistently high praise our internet service receives from our guests, especially given Romania's reputation for having one of the world's best internet speeds. Our housekeeping staff pays great attention to detail and goes the extra mile to ensure our guests' utmost comfort. Your positive remarks about our breakfast align with the excellent quality we aim to provide.Regarding your query about the elevator, while it is true that we were unable to install one due to legal constraints, we appreciate your understanding of this minor inconvenience. The historical significance of our building as a monument restricts any significant alterations that might compromise its integrity. In response to the noise in the vicinity of our hotel's location, we are pleased to know that you were aware that we are situated in the Old City Centre of Bucharest, a vibrant and lively area known for its nightlife. This area is home to numerous restaurants and bars that stay open late, particularly during special events and weekends.We eagerly anticipate the opportunity to offer you a unique and personalized experience tailored to your preferences, and we hope to welcome you back to Bucharest in the future.Best regards,The Mansion Team

10/10 Excellent

Emma, Point Cook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to anyone who wants a pleasant stay in Bucharest. The staff is amazing and kind. Always there to help. Very prompt in answering emails and questions. The location is great and very convenient if you don’t have a car.
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear Emma,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!When it comes to the team, we have always considered the fact that the front desk staff is the guest's initial point of contact with the hotel. Therefore, we constantly try our best to assist our visitors and we attempt to go the "extra mile" to assure the client's comfort. In response to the statement about the location, we can confirm that our hotel's location in the Old City Centre plays a significant role in our visitors' final decisions when it comes to the accommodation. Our guests have a variety of alternatives for getting to us and for exploring the Capital city because we are positioned close to popular tourist attractions and in a location with many connections to public transportation and road access.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

8/10 Good

Paul, Dolans Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2023
Response from Hotel Management on 22 Oct 2023
Dear Paul,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face! Our location is, indeed, a very convenient one, and this is one of the main factors that guests take into consideration when they choose to stay with us.In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

10/10 Excellent

Peter John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located on the edge of the old town with plenty of bars, eateries and a few shops within easy walking distance. The rooms were very clan with each having a distinctive style, the bed was comfortable, plenty of hot water and a very friendly and helpful staff. Very good hot and cold breakfast selection. Area is pedestrianised so a 10 minute walk is necessary to bus stops and the metro system.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 17 Oct 2023
Dear Peter John,We greatly appreciate your kind words about our services, and we're truly delighted with your positive review! Your feedback serves as a significant source of motivation for us to consistently deliver exceptional quality.Our location is indeed a key draw for our guests, and it's heartening to know that it played a significant role in your choice to stay with us. We take pride in the distinctiveness of our rooms, just as we recognize the unique qualities of our guests. Each visitor brings their individuality, inspiring us to create a variety of styles and themes for our rooms. Our dedicated housekeeping team is committed to paying attention to even the smallest details, going the extra mile to ensure our guests' comfort and satisfaction. Our team is the heart of our hotel, comprising young, vibrant individuals who strive to create a welcoming and homely atmosphere. We're thrilled to hear about your positive interactions with our team, as it aligns with our mission to personalize each guest's experience and craft memorable moments. Your praise of our breakfast is much appreciated, and we share your belief in its high quality.We look forward to offering you a new and uniquely tailored experience when you visit Bucharest again. Your satisfaction is our top priority, and we hope to have the opportunity to serve you once more in the future.Warmest regards,The Mansion Team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on 13 Oct 2023
Dear Steven,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.Knowing that you had a great time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 Excellent

Walter Richard Taliaferro

Liked: Cleanliness, staff & service, property conditions & facilities
Mansion Boutique is the place to stay. Great breakfast..all the shops and restaurants are a short stroll away. The staff took care of all my personal concerns and the room was superb. Easy 5 stars!!
Stayed 4 nights in Oct 2023
Response from Hotel Management on 13 Oct 2023
Dear Walter Richard Taliaferro,Thank you for choosing to stay at The Mansion during your recent stay in Bucharest. It has been a pleasure to have you as our guest! As a top hotel in the Romanian capital, we are grateful to have guests such as yourself, people that have a nice experience with us, but can also help us to improve ourselves in certain areas.We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face!In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in old city and beautiful rooms very comfortable
Stayed 1 night in Oct 2023
Response from Hotel Management on 11 Oct 2023
Dear Terri,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

6/10 Okay

Adriana

Stayed 1 night in Oct 2023
Response from Hotel Management on 25 Oct 2023
Dear Adriana,Thank you for choosing to stay at The Mansion during your recent stay in Bucharest. It has been a pleasure to have you as our guest!In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

10/10 Excellent

Larry

Stayed 3 nights in Sep 2023
Response from Hotel Management on 20 Oct 2023
Dear Larry,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

4/10 Poor

Haim

Liked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star hotel.
This hotel pretends to be 4 stars hotel. According to my experience in other 4 and 3 stars hotels in Romania I am certain the Mansion Holtel doesn't deserve more than 2 1/2 stars. My reason is mainly due to the poor breakfast. poor selection, poor test, and poor service, it took too long to fill for missing items when they run out. I even had better breakfast at 2 star hotels. I can not recommend this hotel tto anybody.
Stayed 2 nights in Aug 2023
Response from The Mansion Team on 6 Sept 2023
Dear Haim,We appreciate you taking the time to share your recent visit to the Mansion Hotel. Your feedback is invaluable to us as we strive to enhance the quality of our services.We understand that your breakfast experience did not meet your expectations. It's worth noting that our breakfast menu is intentionally curated to offer high-quality options that appeal to a variety of tastes. As a Boutique-style hotel, we prioritize quality over quantity. We regret that the available breakfast choices did not align with your preferences. However, if you had specific dietary requests, such as gluten-free or vegan/vegetarian options, we would have been more than happy to accommodate them. Besides the fact that your feedback does not allign with the excellent score we have from our guests, indeed there are sittuations when we always go beyond our standards and sellections to make guests happy, but of course, whenever guests share and communicate with us.While we take all guest feedback seriously, we believe it's essential to consider the overall experience when evaluating a hotel stay. We have taken note of your concerns regarding breakfast selection and service and are committed to making improvements in these areas. Your input is highly valued, and we are dedicated to providing a more satisfying experience in the future. We hope that you will consider returning to Bucharest and giving us another opportunity to provide you with a fresh and tailor-made experience that aligns more closely with your preferences, which we truly hope to be shared with our team.Warm regards,The Mansion Team

10/10 Excellent

Paul, yorba linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, excellent staff, convenient location.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 5 Sept 2023
Dear Paul,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Kindest wishes,The Mansion Team

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and staff very friendly and helpful, will definitely stay there again.
Stayed 4 nights in Aug 2023
Response from Hotel Management on 4 Sept 2023
Dear Joshua,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.Our location is, indeed, a very convenient one, and this is one of the main factors that guests take into consideration when they choose to stay with us. Additionally, we constantly keep in mind how to appropriately accommodate our visitors and guarantee their comfort in the rooms. And more, we strive to create a welcoming atmosphere at our company by having staff members who are always ready to welcome and assist our visitors as much as they can. It makes us very happy to hear that your visit with us was enjoyable. This makes our small establishment happy, and this is the reason we want to keep producing good work—so we can watch people's faces light up!Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!All the best,The Mansion Team

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on 26 Aug 2023
Dear Eric,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 Excellent

Scott, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very convenient with multiple restaurants options
Stayed 2 nights in Aug 2023
Response from Hotel Management on 11 Aug 2023
Dear Scott,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face! Our location is, indeed, a very convenient one, and this is one of the main factors that guests take into consideration when they choose to stay with us.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

10/10 Excellent

Dustin

Stayed 9 nights in Jul 2023
Response from Hotel Management on 30 July 2023
Dear Dustin,Thank you for choosing to stay at The Mansion during your recent stay in Bucharest. It has been a pleasure to have you as our guest!Knowing that you had a great time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

10/10 Excellent

Daniela

Stayed 1 night in Jul 2023
Response from Hotel Management on 9 Aug 2023
Dear Daniela,We extend our sincere gratitude for selecting The Mansion as your accommodation during your recent visit to Bucharest. Your presence as our esteemed guest has been truly delightful.We are thrilled to learn about your enjoyable stay with us, which significantly brightens our establishment. This serves as a source of inspiration for us to maintain our commitment to excellence and witness the happiness that graces our guests' faces.With the anticipation of your future return to Bucharest, we eagerly await the chance to provide you with a renewed and uniquely tailored experience crafted to your preferences.Warm regards,The Mansion Team

10/10 Excellent

Jordi, San Diego

Liked: Cleanliness, staff & service
Great service. Hotel was clean.
Stayed 1 night in Jun 2023
Response from Hotel Management on 19 June 2023
Dear Jordi,Thank you for your honest review. Without peoples true and meaningful words, our hotel would not be able to grow nearly as much as we have up to this day!We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future. Also, our housekeeping staff is very attentive to the details and they go the extra mile when it comes to cleaning the rooms and making sure that our clients are as comfortable as ever.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 2 nights in Jun 2023
Response from Hotel Management on 12 June 2023
Dear Rupert,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

10/10 Excellent

Dwight Davy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was great. The staff went abovecand beyond. I will stay there again!
Stayed 3 nights in May 2023
Response from Hotel Management on 6 June 2023
Dear Dwight Davy,Regarding your recent trip to Bucharest, we appreciate that you chose The Mansion as your hotel. Thank you for coming! As a top rated hotel in Romania's capital city, we appreciate guests that want to share their experience with us and give us a review, so that we can improve ourselves constantly.We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bucharest, Romania
I recently stayed 2 nights at the Mansion Boutique Hotel. This is a small property in the heart of old town in a pedestrian only zone. Arriving by taxi you have to walk just a few steps to the hotel. All rooms are differently decorated, mine was the Industrial room. The room and the bathroom were spacious. Nice amenities and hairdryer. The TV offered CNN and Fox in English. Windows face the inside. There is no lift, but front desk personnel will carry the luggage to the room. On arriving you are greeted with a glass of sparkling wine, nice touch. Breakfast is available at extra cost and there is also a nice Italian Restaurant. All around are numerous cafes, restaurants, small shops, ATMs etc. Old Town is a lovely area to walk around and enjoy a meal or a drink in one of the many restaurants. Close to the hotel is the Museum of Romanian History which is awesome. Their exhibits on the Dacian and Thracian culture is stunning. There is a piece by piece replica of Trajan's column. Staff at the hotel was very friendly and helpful, they even lugged my luggage to the taxi at 3:30am.
Stayed 2 nights in May 2023
Response from Hotel Management on 2 June 2023
Dear Anita,Thank you for choosing to stay at the Mansion Boutique Hotel and for taking the time to share your experience. We appreciate your detailed review and are delighted to hear that you enjoyed your two-night stay with us.Our hotel's central location in the heart of the pedestrian-only zone of the old town offers convenience and easy access for our guests. We are glad to hear that you found the check-in process seamless and that our front desk personnel assisted you with your luggage.It's wonderful to know that you appreciated the unique decorations of our rooms. The Industrial room you stayed in, along with its spaciousness and well-equipped bathroom, provided a comfortable experience. We strive to offer amenities that enhance our guests' comfort and convenience, such as the provided hairdryer and the TV channels available in English.We're thrilled that you enjoyed the warm welcome with a glass of sparkling wine. It's the little touches that make a difference in our guests' experiences. We're also glad to hear that you found the breakfast and the Italian restaurant enjoyable. We aim to provide a variety of options to cater to different preferences.Our hotel's location in the lively Old Town offers a plethora of dining, shopping, and cultural experiences. We're delighted that you had the opportunity to explore the area and visit the Museum of Romanian History, which left a lasting impression on you.Lastly, we are grateful for your kind words about our staff. We take pride in our friendly and helpful team, and we're pleased to hear that they went above and beyond to assist you, even during an early morning departure.Thank you once again for your review, and we hope to welcome you back to the Mansion Boutique Hotel in the future for another memorable stay.Best regards,The Mansion Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from Hotel Management on 29 May 2023
Dear Daniel,Thank you for choosing to stay at The Mansion during your recent stay in Bucharest. It has been a pleasure to have you as our guest!It makes us very happy to hear that your visit with us was enjoyable. This makes our small establishment happy, and this is the reason we want to keep producing good work—so we can watch people's faces light up!Knowing that you had a great time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

10/10 Excellent

Niti

Stayed 1 night in May 2023
Response from Hotel Management on 19 June 2023
Dear Niti,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! This kind rating motivates us to keep producing excellent work.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Management on 27 May 2023
Dear Michael, Thank you for your honest review. Without peoples true and meaningful rates, our hotel would not be able to grow nearly as much as we have up to this day!We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel with very unique room decoration. I like it. You really feel the experience if a boutique. Staff are friendly.
Stayed 1 night in May 2023
Response from Hotel Management on 16 May 2023
Dear Khaled,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
An amazing hotel with superb staff. Very comfortable rooms and wonderful breakfasts. The staff go above and beyond to ensure your stay is truly enjoyable.
Stayed 3 nights in May 2023
Response from Hotel Management on 16 May 2023
Dear Richard,Thank you for choosing to stay at The Mansion during your recent stay in Bucharest. It has been a pleasure to have you as our guest! As a top hotel in the Romanian capital, we are grateful to have guests such as yourself, people that have a nice experience with us, but can also help us to improve ourselves in certain areas.When it comes to the team, we have always considered the fact that the front desk staff is the guest's initial point of contact with the hotel. Therefore, we constantly try our best to assist our visitors and we attempt to go the "additional mile" to assure the client's comfort. The rooms that we have at disposal for our guests are unique in their own way, and such are our guests. The people that come to our hotel are different and each one of them is one of a kind, and this is why we wanted to make different approaches to the style and to the themes that our rooms have. Regarding the breakfast, it has been constantly praised by our visitors as being great, and we like to believe that it is of great quality, as you have mentioned.We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face!Kind regards,The Mansion Team

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and service at this hotel are top notch. Breakfast was excellent. It's in a very nice walkable location central to everything. I used the scooters to get around when going out a bit further. The only thing to keep in mind is that the music is extremely loud in this area. It seems to start up around 10pm and was loud on the Monday and Tuesday nights I was there, so I can only imagine what a weekend would be like. It didn't bother me at all, but it's something to keep in mind if you want to stay in this part of town.
Stayed 2 nights in May 2023
Response from Hotel Management on 9 May 2023
Dear Russell,We would like to express our gratitude for choosing The Mansion as your accommodation during your recent trip to Bucharest. Thank you for visiting us! As a highly rated hotel in the capital of Romania, we value guests who share their experiences with us and provide feedback so we can continue to improve.Our hotel rooms are unique and so are our guests. We strive to offer a variety of styles and themes to cater to each guest's individual preferences. We are pleased to hear that you enjoyed our breakfast, which is often praised by our visitors for its high quality. Our location is also a major draw for guests, as it is conveniently situated in the heart of the city.Regarding the noise level in the vicinity of our hotel, we would like to clarify that we are located in Bucharest's Old City Centre, a popular destination for those seeking a vibrant nightlife experience. There are numerous restaurants and bars in the area that may remain open throughout the night, especially during special events.We are thrilled to hear that you had a wonderful stay with us and we look forward to welcoming you back to The Mansion in Bucharest in the future! It was our pleasure to host you during your visit to our city.Best regards,The Mansion Team

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely helpful and friendly. Rooms spacious and well appointed. Great location for getting around Old Town. Hotel Restaurant good with reasonable prices. Many other eating options in the area.
Stayed 1 night in May 2023
Response from Hotel Management on 8 May 2023
Dear Beatrice,Thank you for your honest review. Without peoples true and meaningful words, our hotel would not be able to grow nearly as much as we have up to this day!When it comes to the team, we have always considered the fact that the front desk staff is the guest's initial point of contact with the hotel. Therefore, we constantly try our best to assist our visitors and we attempt to go the "additional mile" to assure the client's comfort. The rooms that we have at disposal for our guests are unique in their own way, and such are our guests. The people that come to our hotel are different and each one of them is one of a kind, and this is why we wanted to make different approaches to the style and to the themes that our rooms have. Our location is, indeed, a very convenient one, and this is one of the main factors that guests take into consideration when they choose to stay with us. Regarding our restaurant, Il Peccato, it is one of the better known restaurants in the Old City Center, an authentic italian restaurant with great services, and especially great food!In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Kind regards,The Mansion Team

10/10 Excellent

Beatrice

Stayed 2 nights in May 2023
Response from Hotel Management on 27 May 2023
Dear Beatrice,Regarding your recent trip to Bucharest, we appreciate that you chose The Mansion as your hotel. Thank you for coming!Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

10/10 Excellent

Ety

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, we will come again
Stayed 3 nights in Mar 2023
Response from Hotel Management on 12 Mar 2023
Dear Ety,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 Excellent

Mahmoud, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 1 night in Feb 2023
Response from Hotel Management on 27 Feb 2023
Dear Mahmoud,Thank you for choosing to stay at The Mansion during your recent stay in Bucharest. It has been a pleasure to have you as our guest! As a top hotel in the Romanian capital, we are grateful to have clients such as yourself, people that have a nice experience with us and enjoy their time here.We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Warmly,The Mansion Team

8/10 Good

Corrinne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent, the location was excellent, the room was very clean and comfortable. My biggest concern is that the internet was bot effective for me. The street noise was also loud - my room was on the street.
Stayed 1 night in Feb 2023
Response from Hotel Management on 2 Mar 2023
Dear guest,Thank you for sharing your feedback about your recent stay. It has been our pleasure welcoming you to Romanias capital!We're glad to hear that you enjoyed our great staff, convenient location, and excellent restaurant. We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.We regret learning about the problems you had with our internet service, nevertheless. Reliable internet connectivity is crucial for today's travellers, especially for business-related activities like email correspondence and airline check-ins. We do not recall you bringing up this issue with our employees, despite the fact that we are confident we could have found a solution in due time. We do provide our guests the opportunity to set up an alternative connection that is far more solid, although a little bit slower, as a solution. Given that Romania has one of the greatest internet connections in the whole world, a little slower connection would probably not be that apparent. There were no apparent issues with the Internet throughout your stay, either. If this difficulty kept you from enjoying your time at our hotel to its full extent, we do regret and we hope we can make it up to you during your next visit. Please rest assured that we take your concerns seriously and we will make every effort to improve our internet performance for future guests.Now knowing your preferences a little better, we are eager to welcome you back at The Mansion, here in Bucharest! It has been a pleasure to have you visit our city, and we hope that you had a great time.Best regards,The Mansion Team

8/10 Good

Corrinne

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great location, restaurant was very good. My only concern with the property was the internet performance. I was disconnected during emails and checking in for my flight and other interactions. Overall, a great experience but reliable internet service is important to me.
Stayed 3 nights in Feb 2023
Response from Hotel Management on 27 Feb 2023
Dear guest,Thank you for sharing your feedback about your recent stay. It has been our pleasure welcoming you to Romanias capital!We're glad to hear that you enjoyed our great staff, convenient location, and excellent restaurant. We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.We regret learning about the problems you had with our internet service, nevertheless. Reliable internet connectivity is crucial for today's travellers, especially for business-related activities like email correspondence and airline check-ins. We do not recall you bringing up this issue with our employees, despite the fact that we are confident we could have found a solution in due time. We do provide our guests the opportunity to set up an alternative connection that is far more solid, although a little bit slower, as a solution. Given that Romania has one of the greatest internet connections in the whole world, a little slower connection would probably not be that apparent. There were no apparent issues with the Internet throughout your stay, either. If this difficulty kept you from enjoying your time at our hotel to its full extent, we do regret and we hope we can make it up to you during your next visit.Please rest assured that we take your concerns seriously and we will make every effort to improve our internet performance for future guests.Now knowing your preferences a little better, we are eager to welcome you back at The Mansion, here in Bucharest! It has been a pleasure to have you visit our city, and we hope that you had a great time.Best regards,The Mansion Team

10/10 Excellent

Keila

Stayed 4 nights in Feb 2023
Response from Hotel Management on 20 Feb 2023
Dear Keila,We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I have ever stayed in. The staff is very professional and courteous. There is nothing the staff would not do, they helped to get my train tickets. I can’t remember everyone names but everyone was great. The restaurant is probably one of the best in Bucharest, breakfast was wonderful but the dinners were 5 stars. The only thing missing in the fifth star in the ratings.
Response from Hotel Management on 24 Jan 2023
Dear JoAnn,It means a lot to us when our clients are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work. We sincerely hope that everything met your expectations!We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier so that they have unforgettable memories alongside us, and we also want to make them feel like they are in a place where they happily belong.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you will be ready to give us another opportunity!Best regards,The Mansion Team

10/10 Excellent

Susan Elizabeth, hereford

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely lovely friendly people who couldn't do enough to help us. From offering dining suggestions to walking to the taxi ranks to ensure we got the correct tariff! They are very proud of their country and want you to truly enjoy it
Response from Hotel Management on 30 Nov 2022
Dear Susan,It means a lot to us when our clients are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work. We sincerely hope everything exceeded your expectations!We're so glad to hear you had a nice time while you were our guest. This uplifts our small venue and inspires us to keep working hard so we can see the smiles on people's faces! We have always taken into account the fact that the front desk personnel are the visitor's first point of contact with the hotel when putting up the team. As a result, we always make an effort to help our visitors and go the "extra mile" to ensure their comfort.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest. It has been our pleasure to have you visit our city, and we hope you will have another opportunity to come back!Best regards,The Mansion Team

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Staff friendly and nice
Response from Hotel Management on 7 Nov 2022
Dear Roger,It has been our pleasure welcoming you and assuring you of our best care and attention. We are glad to hear that your experience in Bucharest at our hotel has been one to remember!As a mention about the whole staff, we are proud to be represented by a group and a team of young and lifeful persons that can cheer up the environment and make people feel like home. We are happy to hear about your great experience in our hotel, and your beautiful remark about our team. Our goal is to tailor each experience and create memorable experiences for all our guests, and it appears that we managed to do so.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

10/10 Excellent

LOUISE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property! Great employees. Breakfast delicious!
Response from Hotel Management on 8 Nov 2022
Dear Louise,Thank you for choosing to stay with us during your recent trip to Romania! It was our pleasure having you as our guest during your short stay, and we are happy to find out that your trip to Bucharest was great.Regarding the staff, we are proud to be represented by a group and a team of young and lifeful persons that can cheer up the environment and make people feel like home. We are happy to hear about your great experience in our hotel, and your beautiful remark about our team. Our goal is to tailor each experience and create memorable experiences for all our guests. About the breakfast, it has been constantly praised by our visitors as being great, and we like to believe that it is of great quality, as you have mentioned.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team